150 diamonds purchased not received

sindhusindhu Registered Users, Member 405 Posts
Hi.. I have contacted glu support regarding this around 3 hours ago and there has been no response yet.. the amount has been deducted from my google play balance.. I paid for the diamonds by redeeming Google gift card with sufficient amount.. please I've spent a dear amount for this and would really like my diamonds! I have even sent them a screenshot of my order receipt and purchase history.

Comments

  • kokokokonutkokokokonut Community Moderator Moderators 28,359 Posts
    Hi. I would give it one more hour, then write again.   if there is still no response,  you have 48 hours to ask Google (iTunes too) to help with a purchase not received.  But I'm sure you can resolve with Glu, and get those Diamonds!  If you need more help. You can send me a message.  Tagging me is hit or miss.  I dont always receive separate notifications.  But don't Worry! :)
    If you are having trouble DO NOT UNINSTALL THE GAME!
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  • sindhusindhu Registered Users, Member 405 Posts
    Ok ill do that and hope it gets resolved soon.. thank you! :smile:
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