Gold vip subscription not working

YasmonalisaYasmonalisa Registered Users, Member 98 Posts
I had the bronze vip subscription before 
then after finishing it
i upgraded it to the gold subscription, 
the problem is after paying i still see the bronze celebrity perks and when I navigate to the vip page it says im still on the bronze subscription.
And if i press on the gold vip its says i already have that subscription.

its been a week now and im not benefiting from either subscriptions
and i talked to the Customer Service they keep asking me to close the game/ restore my purchases which I’ve obviously done so many times.

now they asked me to cancel my subscriptions 
but then i will lose my 50$ without benefiting from it
and i will have to pay again next month!! 
I am so mad!!


Comments

  • luvs2gruuvluvs2gruuv Registered Users, Member 2,023 Posts
    I think what happened is that it finishes out the month of whatever you had.. so if your bronze monthly subscription started April 30th, you will have bronze until May 30th even though you already paid for the upgrade.. you would then have gold from May 30th til June 30th. 
    Platform: Android/ Doll's name: Syndy KKH
    Level: 73/officially ran out of old story lines at 72
    Ranking: A+++
    Addicted

  • YasmonalisaYasmonalisa Registered Users, Member 98 Posts
    @luvs2gruuv i asked if that would happen but noone from the customer team is giving me a final answer. And its a risk im not willing to take until im 100% 😔
  • luvs2gruuvluvs2gruuv Registered Users, Member 2,023 Posts
    That is what happened to me.. i just didn't realize it until later..
    Platform: Android/ Doll's name: Syndy KKH
    Level: 73/officially ran out of old story lines at 72
    Ranking: A+++
    Addicted

  • YasmonalisaYasmonalisa Registered Users, Member 98 Posts
    @luvs2gruuv okay ill try it now
    Thank you 💕
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