Game wouldn’t open/Lost resources

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Comments

  • BellbottomBellbottom Registered Users, Member 132 Posts
    edited September 27
    .
    iOS player
    Played on and off since 2015 
    A feminist and an animal lover 
  • Aleja28Aleja28 Registered Users, Member 109 Posts
    Aleja28 said:
    My eyes and diamonds are gone too.
    I’m so done with this game 
    😅😂 I just hope ur eyes are alright and ur dyes and diamonds are gone . 
    :( hahah 😂
  • KkhAngelicaKkhAngelica Registered Users, Member 1,788 Posts
    All of my diamonds and dyes are gone wtf 😭
  • Chelsea123Chelsea123 New Member Registered Users 1,785 Posts

    My diamonds are gone too
    platform: Android
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    #capontrendsetters
  • geenellysgeenellys Registered Users, Member 256 Posts
    honestly i've seen comments from people not able to collect their rewards because by now the event is gone for them. This glitch/crash was something happened (at least for me) around 1 am and I feel like me, many others went to bed and are probably getting up now to seeing that they are not able to collect or anything and now are also missing diamonds too for example. Idk when the game was responsive again but not many people are just going to be up early 4/5/6 am to check on the game 
    She/Her 

    @geenellys in all social media.
    Blair Waldorf in game.

    26, Android (daily player⭐️)
  • kkh_kyliekkh_kylie Registered Users, Member 340 Posts
    edited September 27
    Omg i lost all my tickets too!!!! I just realized in the new SYS
  • LaneLaneLaneLane Registered Users, Member 243 Posts
    @kokokokonut or @KalindaKing I'm also missing my extra tickets. Should I submit this SYS or wait until it is resolved? 

    I've been trying to hoard all of my resources for Halloween and now I'm just sad 

    Sad Cats on GIFs - 90 Animated Sorrowful Pussies
    Android Player. Galaxy S20+
    Player since 2014 with some accidental resets. 
  • dinoqueen9dinoqueen9 Registered Users, Member 604 Posts

    I had 4 saved tickets and still no response from glu…
  • PoeTayToePoeTayToe Registered Users, Member 5 Posts
    edited September 27
    I lost my 10 tickets I had stacked then when I collected my diamond from SYS my 2 diamonds disappeared and my amount went down to 1. 🙁 I play on IOS. 
  • KKH_JazKKH_Jaz Registered Users, Member 64 Posts
    I lost all my diamonds and dyes as well
  • amanda_kkhamanda_kkh Registered Users, Member 10 Posts
    I had over 30 tickets saved (I buy the triple threat every week and try to save them for prizes I really want) and they are all gone! I also can’t submit anything because it says I have zero tickets with a 0:00 countdown 


  • ChicagoChicago Registered Users, Member 9 Posts
    Where are my 2 tickets?..timer is not working..I'm an Android player.
  • BellbottomBellbottom Registered Users, Member 132 Posts
    My tickets aren’t there. And yes my WiFi connection is strong( no problem in that).
    First of all my diamonds are gone . 
    Secondly my dyes gone.
    And now this 😑😑. 
    iOS player
    Played on and off since 2015 
    A feminist and an animal lover 
  • *M*O*N*S*T*E*R**M*O*N*S*T*E*R* New Member Registered Users 56 Posts
    I had over 30 tickets saved (I buy the triple threat every week and try to save them for prizes I really want) and they are all gone! I also can’t submit anything because it says I have zero tickets with a 0:00 countdown 


    Having the exact same problem. Also had 33 tickets stacked. 🙈 And lost my 98 diamonds. I play on Android.
  • DelphineGarnierDelphineGarnier New Member Registered Users 3,254 Posts
    edited September 27
    I didn't look at my diamond section of the page before but I just noticed I don't have my diamonds either. And if people are missing their dyes, I probably am too. 
    Platform: Android
    #bonusstarforparties
    #getridoftstiers
    #nomorecashgrabs
    #nosysduets
  • Tootalljennifer11Tootalljennifer11 Registered Users, Member 1 Posts
    I also lost all my diamonds I was saving up for and all my dyes. I was about to be a rank c plus and now I'm all the way down to d plus. I lost my perfect streak of one of the achievements hottie streak 9 at 87% -_-. This is unfair. There should at least be a "sorry for the inconvenience here is some diamonds and k stars
  • kkh_kyliekkh_kylie Registered Users, Member 340 Posts


    Lost Diamonds Dyes and Extra tickets… and now i can’t even join SYS because it shows 0 tickets. I didn’t get my usual 2 tickets that start with every SYS
  • kokokokonutkokokokonut Community Moderator Moderators 27,519 Posts
    ok, as soon as we hear anything, we’ll post it here. I notified Glu as soon as I saw this, this morning.  Thanks for your patience. U
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜Vats







  • OhemilieOhemilie New Member Registered Users 903 Posts
    Ok it’s definitely something Glu’s end and nothing to do with our WiFi or accounts as the three things missing (dyes, diamonds and tickets) are things that can’t be hacked and are stored on Glu’s server. It’s so frustrating as I’m missing everything I’ve been saving but I don’t have a lot of screenshots to prove what I had 😩 
    iOS player 
    level 69
  • amanda_kkhamanda_kkh Registered Users, Member 10 Posts
    I also lost all my diamonds I was saving up for and all my dyes. I was about to be a rank c plus and now I'm all the way down to d plus. I lost my perfect streak of one of the achievements hottie streak 9 at 87% -_-. This is unfair. There should at least be a "sorry for the inconvenience here is some diamonds and k stars
    Yeppp me too. I was not happy about this either:
  • jellymimijellymimi Registered Users, Member 57 Posts
    besides losing my diamonds, i can’t leave this page. it says my network isn’t working but it is. i try force closing the app but when i come back i’m in the same page 🥲

  • tangerinetangerine Registered Users, Member 112 Posts
    edited September 27
    First I couldn't log in and lost out on my meme appearance. (luckily I was able to collect my prizes before it went haywire last night) Now when I try to enter the throwback SYS it's saying that items I'm wearing are locked... Even though I haven't entered yet.

    Lol the SYS is on the fritz 🙃

    Edit-nvm even can't log in now. Je suis fatiguée 😂😂😂. 
  • geenellysgeenellys Registered Users, Member 256 Posts
    well the game wont open for me now so hopefully they are doing something about it 
    She/Her 

    @geenellys in all social media.
    Blair Waldorf in game.

    26, Android (daily player⭐️)
  • striverstriver New Member Registered Users 48 Posts
    No diamonds, dyes, extra tickets, or free tickets heres.
  • Lia888Lia888 Registered Users, Member 742 Posts
    I was able to send ticket to customer support with ss of my missing diamond and dyes. Now I can’t get back into my game to even start the TB sys. 
  • babyface99babyface99 Registered Users, Member 166 Posts
    My game didn't work in the morning, then started but my diamonds were gone. I send a ticket to support with no answer whatsoever for more than 5 hours and now my game won't start again. I'm on Android 
  • daniekkhdaniekkh Registered Users, Member 282 Posts
    I could open my game earlier today, I submitted my first sys ticket and I had the score in like 5 mins, I had no ts tho and I couldn’t submit any more looks bc it said I had connection issues. Now I can’t open my game at all 🙄 



    #GreedyCompaniesLoseCustomers
    iOS daily player since April 2020. English is not my first language 🇵🇪
  • OhemilieOhemilie New Member Registered Users 903 Posts
    @kokokokonut @KalindaKing any news? I don’t want to submit my sys looks whilst I’m still missing everything 
    iOS player 
    level 69
  • OhemilieOhemilie New Member Registered Users 903 Posts
    Lol ok never mind, can’t even log in anymore 😂
    iOS player 
    level 69
  • kokokokonutkokokokonut Community Moderator Moderators 27,519 Posts
    Kalinda said this regarding the crashing/missing resources.  
    Hey, I'm back online today! We're aware that it looks like your diamonds, tickets and dyes are missing and we're looking into it. Please don't uninstall while you wait for a fix because we can't restore lost progress.
    DO NOT UNINSTALL

    when we have more info, we will post it. Thanks for your patience
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜Vats







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