Lost diamonds and dyes after October update

mydearmandamydearmanda Registered Users, Member 3 Posts
Did anyone lose diamonds and dyes after the update? I had about 40 diamonds last night and I had hundreds of almost each dye. 
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Comments

  • StellaKKHStellaKKH Registered Users, Member 212 Posts
    Same. Lost my diamonds, tickets, and dyes. Glu, we're not your damn testers. Hire people to do it or fire the crappy ones you have. Goodness, this level of inefficiency is unacceptable. I wouldn't be this mad if I knew they'd fix it, but I bet they'll just blame it on our internet or storage.
  • YoMommaYoMomma Registered Users, Member 1,296 Posts

     @KalindaKing I’ve lost a tonne of dyes and a whole load of diamonds !! What’s going on ?! This unacceptable! Why does this game constantly let its players done. Honestly, I’m about done with this game. This needs to be fixed for everyone 
  • RedVelvetRedVelvet Registered Users, Member 268 Posts

    My dyes are gone as well 🥴
    ✨ ios player
    ✨ english isn’t my first language
  • aimeemmaimeemm Registered Users, Member 7 Posts
    Same problem for me, I submitted a ticket but haven’t received a response yet
  • Asena_55Asena_55 Registered Users, Member 237 Posts
    I also lost everything my tickets, diamonds and dyes are gone.
  • *M*O*N*S*T*E*R**M*O*N*S*T*E*R* New Member Registered Users 56 Posts
    Lost 25 diamonds, 31 tickets and most of my dyes. Playing on Android...😖
  • misskitten420misskitten420 Registered Users, Member 38 Posts
    I'm so mad I save all my tickets for this  month all 50 and my diamonds 84 and my dyes. I'm over here crying I worked so hard I better get them back
  • misskitten420misskitten420 Registered Users, Member 38 Posts
    Asena_55 said:
    I also lost everything my tickets, diamonds and dyes are gone.
    I legit cried I worked so hard on that stuff.
  • Amanda96Amanda96 Registered Users, Member 18 Posts
    Me too! Android player, I lost all my Tickets and dyes. No respond yet.. 
  • Asena_55Asena_55 Registered Users, Member 237 Posts
    Asena_55 said:
    I also lost everything my tickets, diamonds and dyes are gone.
    I legit cried I worked so hard on that stuff.
    Me too. I think we all worked hard for them. I really hope we get compensation for this issue 
  • Olivia1896Olivia1896 Registered Users, Member 144 Posts
    My diamonds returned when I forced closed then reopened but my tickets are still gone 
  • OhemilieOhemilie New Member Registered Users 927 Posts
    my diamonds, tickets and dyes are gone. again 
    iOS player 
    level 69
  • b4tgirlb4tgirl Registered Users, Member 201 Posts
    Same here, lost all my diamonds, dyes and i lost a sys ticket
  • vv136vv136 Registered Users, Member 19 Posts
    My diamonds and dyes returned but I lost all my tickets 
  • BodhiBodhi Registered Users, Member 24 Posts
    edited October 2021
    Yeah! I’m noticing that they’re glitching, my diamonds, and dyes. Goes from normal to showing that I have 0, back to normal, then back to 0, and like that every time I open the game. I submitted a ticket and am waiting for a response.
    iOS
    I’m Bhad!
    Brand new vanilla Maserati, I been Häagen-Dazsin'
  • QueenSanjQueenSanj Registered Users, Member 3 Posts
    Lost my diamonds and extra tickets
  • kkhpeytonkkhpeyton Registered Users, Member 256 Posts
    It’s probably just an issue with their server bc diamonds and tickets are stored there. We should get them all back like before when this happened. 
  • fenty777fenty777 Registered Users, Member 49 Posts
    So basically you can get your diamonds and dyes back by force closing the app and reopening it. But the tickets seem to be long gone unless they plan on compensating us…
  • islaedenislaeden Registered Users, Member 81 Posts
    Lost almost all my diamonds and dyes. I hope they fix this soon!!
  • weelucyweelucy Registered Users, Member 16 Posts
    My diamonds returned when I forced closed then reopened but my tickets are still gone 
    I force restarted my app and my diamonds halved again!! I had 84 they had dropped to 42 now I only have 21!! Crazy.
  • Luna0526Luna0526 Registered Users, Member 33 Posts
    My dyes, tickets and diamonds are also 0 ugh. I also have had like a million issues these past 2 weeks

    Game progress lost (from end of August to mid September, so many items gone!)
    Fashion goals missing 
    Last weekend I would collect diamonds from SYS and not get them
    Did not get my SYS pack I bought
    Did not get most of my TS prizes
    And now this 

    :) 

    I also went from having 0 issues with the game to all of these so idk what is going on with the game right now but if it wasn't for my love of Halloween I would take a break until the issues were fixed!
  • briana72briana72 Registered Users, Member 45 Posts
    same here! lost all my dyed and diamonds! why do they keep doing this to us!
  • XabbeyXabbey Registered Users, Member 110 Posts
    I keep getting moved around in the SYS levels. I was meant to be in Gold and ended up in silver. I submitted a ticket and they were really helpful and moved me back to gold however now I have lost 9 saved up tickets so I’ve just submitted another ticket 😫
  • Hailey_DollHailey_Doll Registered Users, Member 5 Posts
    edited October 2021
    I lost my diamonds, too!
    I had 102 diamonds, and after the update I only had 2 diamonds 😵

    Also, almost all my dyes were gone. Then most of them came back, but I still lost tons of dyes in some very specific colors 😳

    Tried force-closing the game but it didn't help.

    Playing on Android.

    I sure hope we get them all back. We worked hard for them!
  • *M*O*N*S*T*E*R**M*O*N*S*T*E*R* New Member Registered Users 56 Posts
    Some of my dyes came back, but not nearly half of them. Still missing my 31 tickets and 25 diamonds. I am not spending any more money on this game till it gets fixed. 😡
  • KKH_RavenKKH_Raven Registered Users, Member 99 Posts
    Lost 20 diamonds, 9 tickets and almost all my dye ☹️
  • XabbeyXabbey Registered Users, Member 110 Posts
    edited October 2021
    Oh no I thought I had just lost 9 tickets, turns out I’ve lost loads of diamonds and my dyes have gone crazy too I have lost loads and have weird amounts of others 🤷🏽‍♀️
  • jezebellejezebelle Registered Users, Member 65 Posts
    I’ve lost 30 diamonds, 16 tickets, and some dyes. I’m on iOS iPhone XR. I reached out to support but they just said they would get back to me 🤷🏻‍♀️
  • misskitten420misskitten420 Registered Users, Member 38 Posts
    Did Any of urs get fixed mine not 
  • misskitten420misskitten420 Registered Users, Member 38 Posts
    fenty777 said:
    So basically you can get your diamonds and dyes back by force closing the app and reopening it. But the tickets seem to be long gone unless they plan on compensating us…
    They won't   n my tickets our still gone 
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