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new phone

NharveyNharvey Registered Users 1 Posts
in KKH General Discussion
I got a new phone and when I downloaded the game I was kicked back six levels,lost stars and items previously purchased with stars and also my husband. I used the same account as before a little upset to have lost everything after months.

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    TamiTami Registered Users 376 Posts
    I'm sorry you lost your progress :/ It's never a good idea to rely on your account to get back your previous data. For future reference, I would suggest reading this http://ggnbb.glu.com/showthread.php?108690-The-Best-Way-to-Save-Transfer-your-Game . If you play on iOS and have your iCloud Drive enabled, your game data should save, even if you delete your app.
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    SRascalZSRascalZ Registered Users 4 Posts
    I lost ALL my progress & failed to be recovered via my iCloud....
    What can I do now??
    ������Xx*
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    lovejana22lovejana22 Registered Users 65 Posts
    That happened to me when my last phone died. I used the same Google play account and I just bought $50.00 worth of K coins. I lost them all
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    RawryRawrRawryRawr Registered Users 227 Posts
    lovejana22 wrote: »
    That happened to me when my last phone died. I used the same Google play account and I just bought $50.00 worth of K coins. I lost them all

    I would send them a support ticket.

    You need to include:

    -Your device information, the game name where you need help and a detailed description of the problem.

    For iOS and general support: support@glu.com

    For Android support: androidsupport@glu.com

    This is also a link to their Support page with their FAQ: http://www.glu.com/support

    Good luck!!!
    GC: ~ Scotty ~

    Add me! :)
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    GluAdminGluAdmin Administrator 2,464 Posts
    RawryRawr wrote: »
    I would send them a support ticket.

    You need to include:

    -Your device information, the game name where you need help and a detailed description of the problem.

    For iOS and general support: support@glu.com

    For Android support: androidsupport@glu.com

    This is also a link to their Support page with their FAQ: http://www.glu.com/support

    Good luck!!!


    You can do it this way, but it may be faster/better if you do it through the dashboard here: https://glumobile.helpshift.com/a/kim-kardashian-hollywood/

    Use "contact us" with your info.
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