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Length of time for Customer Care response?
Zepeng
Registered Users 53 Posts
Hi All,
I was just wondering what everyone's experience with customer care is here. I submitted a ticket approximately 1 month ago and I got an automated response back noting they received it but nothing since.
I was just wondering if I should put in another ticket or respond to the automated response I got... in case my ticket got lost in the shuffle.
However, if this the normal wait time - then I'll just continue to wait. I know the Glu developers are super busy so I don't want to annoy them by sending in more tickets on the same issue.
Can anyone help shed some light on the process?
I was just wondering what everyone's experience with customer care is here. I submitted a ticket approximately 1 month ago and I got an automated response back noting they received it but nothing since.
I was just wondering if I should put in another ticket or respond to the automated response I got... in case my ticket got lost in the shuffle.
However, if this the normal wait time - then I'll just continue to wait. I know the Glu developers are super busy so I don't want to annoy them by sending in more tickets on the same issue.
Can anyone help shed some light on the process?
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Hope this helps. And, I think everyone's wait is a little different, Your wait on say game keeps closing will be different from someone who's issue is Game lost my level. Sorry this is going on, but after a month, you should send another email, and point out how patient you've been, make sure to reference the issue number they assigned.
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