Not Getting Weekend Events - Legal Game

kokokokonut · July 2015

Hi. If you didn't get this weekend's Nene Event, and Dating Weekend, and you are not playing an altered game, then let's see if we can trouble shoot it for you. As soon as we get some response, I'll let Glu know about the issue and see if there's anything we can do to fix this.

So, please let's give this a shot. Post your
Platform /OS
Device
Gender in Game
Level

Brief description like: 2nd weekend and I'm not getting the event. My device is not rooted/I'm playing a game in accordance with glu's rules and regulations. No Special Gift Boxes, no dating meter, etc. Mention whether or not you've contacted customer care.

BKat · July 2015

Again No Weekend Event Just Like Last Weekend No July 4, 2015 Event It Only Popped Up After The Time Was Up! HELP ME PLEASE I Really Want The Event This Weekend, Plus Still Haven't Got The Jen & Mario Quest Yet Either! Not A Good Start To My Weekend!:mad::(:mad::(:mad::(

I'm Play On 2 Different Devices

1. iPhone 4s V-8.4
2. iPad 3 V-8.4

I'm All Updated On The KKH Game V-3.1.1
I'm A Girl In The Game Level 35 & I'm On The 3rd+++ Comeback I'm @ C+++ #668
My Husband {In Game} Are @ #25 For Top Couples Plus We Had A Baby Girl!

I Haven't Contacted Customer Care Yet But I'm Going Tooooooo Right After I'm Done Here!

I've Spent So Much Money On This Game I LOVE IT But With All This Happening In The Pass 2 Weeks, It's Making Me Think About Putting My Hard Earned Money In These Games Because We Have NO Control Over It! Just Saying It's NOT FAIR! HELP ME PLEASE!

I Should Tell You I've Been Playing KKH Since Almost The Beginning & I Haven't Had Any Problems With It Till Last Weekend Being July, 4th, 2015 Event!

Taylahut · July 2015

Hello
Iphone4 7.1.2
Female
34
2nd week in a row with no event, I tried to contact glu through the app but I couldn't see the messages, I sent them my purchase history but I don't know if they got it or not

Danielle_Models · July 2015

I didn't get Nene's event
Platform:IOS 8.4
IPad Air 2
Female
Level 11

This is the first time it has happened to me, my device I can assure is not jailbroken(Updated to iOS 8.4
Yes I contacted customer service.
Edit:Never mind I found out how to contact customer service

Noonaluvfood · July 2015

iPhone 4
iOS 8.4
Female
Lvl 17

I have a rooted/jail broken device that is not used for cheating. I also can't open my game to check the status...

kokokokonut · July 2015

Hi. I just heard back from Glu. Contacting Customer Care is the best first step. Customer Care has been informed that players may be coming forward with such issues, so they will be looking out for it. Customer Care will ask them some questions to determine if they were wrongly flagged and then they can revert any wrongly flagged players.

Glu is reaching out to people from this thread, so please continue to post your info here, and MOST importantly contact Customer Care about this so they can rectify your game.

Danielle_Models · July 2015

Restarting my game I really don't have time for this right now..

Noonaluvfood · July 2015

Danielle_Models wrote: »

Restarting my game I really don't have time for this right now..

Hi Danielle_Models!

I hope you would hold out for just a little bit longer! GLU Contacted me, and when I went into my game this afternoon I was able to play the weekend event! So please just hold out for a min:D

Danielle_Models · July 2015

Yeah, I wish I did linger on the forums for a little bit more time but I sadly already restarted my game.

Diamond Di Avanzo · July 2015

Hey guys I haven't gotten a weekend event since the 4th of July one witch I couldn't play ether I'm just thinking that it would be best for me to delete the whole thing it's just sitting in my iPad Air doing nothing I just go in take care of the baby and I leave, it's not fair that some get to play it and some don't...

LuzVarias · July 2015

Diamond Di Avanzo wrote: »

Hey guys I haven't gotten a weekend event since the 4th of July one witch I couldn't play ether I'm just thinking that it would be best for me to delete the whole thing it's just sitting in my iPad Air doing nothing I just go in take care of the baby and I leave, it's not fair that some get to play it and some don't...

Hi Diamond! Please, please don't delete your game until you've made contact with Glu: they will help to restore legit games to playing the events!

I don't understand the emphasis on restarting from people who post here and then don't allow Glu the time to help them!

Please give it time, people!

Diamond Di Avanzo · July 2015

LuzVarias wrote: »

Hi Diamond! Please, please don't delete your game until you've made contact with Glu: they will help to restore legit games to playing the events!

I don't understand the emphasis on restarting from people who post here and then don't allow Glu the time to help them! Please give it time, people!

Hey Luz, my game is legit and that's not even the point the point is that it's been 2 weeks in a row and some people just don't understand because they are not going thru the problem that alot of us are experiencing and they are playing the game like nothing is going on, I just don't think is fair there's a lot of us that are experiencing the same thing and the only thing they are saying that our games are not in glu guide lines meaning hacked, legit or just the console is jail broken...

LuzVarias · July 2015

Diamond Di Avanzo wrote: »

Hey Luz, my game is legit and that's not even the point the point is that it's been 2 weeks in a row and some people just don't understand because they are not going thru the problem that alot of us are experiencing and they are playing the game like nothing is going on, I just don't think is fair there's a lot of us that are experiencing the same thing and the only thing they are saying that our games are not in glu guide lines meaning hacked, legit or just the console is jail broken...

You submitted a ticket but heard nothing? That really stinks! I'm so sorry!

LuzVarias · July 2015

Hi again, Diamond. I had to go out to dinner, and now we're back home.

I meant more than anything that everybody puts so much time and money and energy into this game-- I understand being frustrated that you can't play these events, but I wish people with legit games could hold out a little longer and not lose everything, just to do this weekend's event! It's so much to waste!

Yes, I sound pretty callous, given that I'm receiving the events. I just don't want people to regret dumping their games in a moment of great frustration.

Jessicaencina · July 2015

i AM NOT GETTING THE WEEKEND EVENT... HOW DO I GET IT

Device Iphone 6+ version 8.4
Gender in Game girl
Level 29

I already submitted a ticket last week and still nothing

kokokokonut · July 2015

Jessie, this is not a very long thread, Please go back to the beginning, read the opening post and then follow those instructions to list your details. It also tells you to please contact customer care through your game. Would you mind editing your post to include the requested info, and remove the formatting that gives the impression of Shouting. Thanks for your help, ad I hope your game is fixed shortly.

Jessicaencina · July 2015

Device Iphone 6+ version 8.4
Gender in Game girl
Level 29

I already submitted a ticket last week and still nothing

Niccibenzz · July 2015

2nd weekend no event
Playing on IOS
iPad
Female
Level 25

I do not understand why this is happening!! Please help!

Ziweiweaver · July 2015

I didn't get event
Platform:8.1.3
iPad mini
Level 26
E661CD7F-1EB4-405C-B7D3-9EC1E26A348B

hoodstar9 · July 2015

I already sent a message to glu's in-game support, but that hasn't done any good. I have the weekend event. I just did not receive a call for the quests that go along with it.

Platform /OS: Android
Device: HTC 610
Gender in Game: Female
Level: 14

kokokokonut · July 2015

Jessicaencina wrote: »

Device Iphone 6+ version 8.4
Gender in Game girl
Level 29

I already submitted a ticket last week and still nothing

Thanks Jessie. Did you submit your ticket through the game? Since Customer Care is aware of this, and looking out for these tickets, I would suggest you submit another, specifically about this weekend event not showing. And Glu is reaching out privately fixing games for people who have been left out.

I'm sorry this is happening to everyone. Please remember to send in a request for help from Customer Care, and know they are working to fix this on a case by case basis, to the best of my knowledge.

Noonaluvfood · July 2015

hoodstar9 wrote: »

I already sent a message to glu's in-game support, but that hasn't done any good. I have the weekend event. I just did not receive a call for the quests that go along with it.

Platform /OS: Android
Device: HTC 610
Gender in Game: Female
Level: 14

Hi Hoodstar9!

I am sorry to hear that you aren't getting the events with the weekend! Just a question..have you already met Nene in your game?

Because I think to take part in the actual side events that go with this weekend, you would need to be at level 16 or 17, because if I remember correctly those levels unlock Nene's character.

Jessicaencina · July 2015

Yes, I have submitted one yesterday and i still havent heard back..

mje8301 · July 2015

Samsung galaxy alpha
Female
level 6

I haven't received the events either. I've restarted the game 5 times.

kokokokonut · July 2015

Hi mje8301, I'm sorry this is happening. But you should stop restarting your game. Have you submitted a customer care ticket directly from your game screen? Go to Options on the top left, then Help/GluSupport/ Contact us. They've been alerted to expect tickets about this. Noona mentioned it might be for higher levels, so if that is the case, Customer Care will explain the situation. I will try to see what I can find about the level requirement. In the meantime, please stop restarting, and try to just enjoy the game and get your levels up. But get the ticket in.

Minela · July 2015

I didn't get the weekend event

IOS 8.4
iPhone 4S
Female
34

This is the first time this has happened to me. My phone isn't jailbroken. And I did write a short message to the customer care.

pandamoo85 · July 2015

iPhone 6
iOS 8.4
Female
30

I've contacted customer support and spoken to them a few times, but they're being extremely unhelpful and kind of rude. They keep insisting that my game was flagged for having the hack, despite the fact that I've sent them screenshots of my game and of receipts from purchasing stars. I had an awful glitch back in November and it took them FOUR MONTHS to do anything to help -- which consisted of them telling me that there was nothing they could do and that I had to restart my game. They sent me 1.5K stars in compensation, and I keep telling them that's why I have higher than normal K Stars on the game but they keep claiming that their system is perfect and only flags hacked games. At this point I'm ready to just delete my game and demand a refund because it's ridiculous.

Ellygance · July 2015

Platform /OS; iOS 8.1.2
Device; IPhone 6 plus
Gender in Game; Female
Level; 28

I am not receiving events nor am I able to level up anymore. The bar is at the end and it has not given me level 29. What's going on?

ClaudiaFrancescaa · July 2015

IOS 8.3
iPhone 6 Plus
Female
29

I missed the 4th of July's event which I wasn't aware of it until it expired, and I miss the NeNe Leak's event as well, which did not pop up in my game. I tried refreshing the app and going to the AppStore to check for any missed updates but to no avail

my problem is almost similar the BKat below. I have not contacted customer care yet.

kokokokonut · July 2015

When you actually hit the max, Instead of a level number it says MAXIMUM, and when the game updates your game is showered with Level up stuff and you move up.But in your case Noona is absolutely right, once you approach the 30s, it moves at a snails space, but just like real life the higher up your go, the harder it becomes.

As far as not getting events, have you sent a customer care request from your device? I'm going to bring that post back up with the details.

kokokokonut wrote: »

Contacting Customer Care is the best first step. Customer Care has been informed that players may be coming forward with such issues, so they will be looking out for it. Customer Care will ask them some questions to determine if they were wrongly flagged and then they can revert any wrongly flagged players.
Glu is reaching out to people from this thread, so please continue to post your info here, and MOST importantly contact Customer Care about this so they can rectify your game.

But I'd like to keep this thread exclusively for reporting the not getting of weekend events. That is one specifice problem. Thanks.

Silvio89 · July 2015

Iso- android
Device-lg optimus
Gender-female
Level-15
2 weeks no events

Not Getting Weekend Events - Legal Game

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