So ever since I bought pack to get rid of the ads, I can't watch videos or do offers anymore? Is there any way to watch videos or complete offers even after buying a pack? I'm a bit low on k-stars and I want to prep for VIP events/gift boxes and I'd rather not spend real money since I have other things to buy as well..
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🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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I still ill buy my kstars & yes, I still can't watch videos.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
I raised the issue via email and this was the first reply.
There was no help or explanation given. So I asked, how long will the investigations take, and this was the reply.
And so I waited and waited, and this time I contacted them via in-game support. I got the same reply as the first ever email I received, so I asked again, next thing I knew the conversation was closed. So I asked politely again and this was our whole conversation.
My whole conclusion is that there is no solution now and their investigations takes an indefinite time, I don't think they're understanding and digesting the whole situation some of us face. Also, I disagree about the ad button not being there due to video limit, or area difference, or whatever was mentioned. Because it is a fact that two times I bought KStars, two times the ad button disappeared immediately. I can be wrong once, but I can't be wrong twice.
HOWEVER....The point, and the part that wasn't addressed, was why a large number of people all report losing the offer for free videos the exact moment they bought stars...killing ads. I wonder....perhaps it's not that you bought stars....you opted out of the ads between screens is it possible that in some cases that also inadvertently opted you out of the ads (or videos) that paid stars?
I think we have to approach this from that possibility. Nai, let's try to find out how many people this happened to and what their game details are. I'm going to start a thread, in General Discussion
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
EDIT: I'll send in a ticket as well.
Add me on FB: https://www.facebook.com/delphine.lachance.545
And I'll post a Announcement as a sticky up here in Support. Hope this helps. I'd like to be able to actually get this fixed if it something about the ads we don't want and the ads we do want
Edited because I closed the thread I started, clearly I misunderstood and obviously Customer Care is a better way to go, Sorry people are having this issue. Maybe Delphine's answer will be more responsive than the one Nai received
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Andriod player
Do not worry, you are not alone on this one. When I started playing Kim Kardashian: Hollywood about a year ago I went ahead and purchased a small pack of k-stars to remove the advertisements, and guess what - the same thing happened to me. The 'Get Free Stars' option had suddenly vanished! I deleted and re-downloaded the application but there was still no button in sight. It re-appeared about a week later.