My game is frozen!- Glitch only hitting Males

trevoractortrevoractor Senior MemberRegistered Users 1,114 Posts
Ok, so I went to open up my game as normal and I got the weekend event call from Simon. I tried to click the response buttons but it wasn't working so I closed and re-opened my game and now it has been stuck on this.
image_zpsd2gzrtz0.png

I've restarted my phone and tried to open the game several times but everytime I do it just gets stuck on this screen. Glu probably won't be able to respond in time for me to do the weekend event, so any help is appreciated.
A+++ Lister // GameCenter: TrevorActor :cool:

Comments

  • NaimonsterNaimonster Expert Member Registered Users 5,127 Posts
    Try clearing some more space on your device, reboot and see if it works.
    PM to add
  • iampetermcdowelliampetermcdowell Banned Banned Users 273 Posts
    @nai > it freezes the moment I open the game. I already tried restarting my phone but still the same. I tried playing it on an iPad mini but still same thing occurred. Yes, I do have lots of storage available. I don't know what to do anymore.
  • NaimonsterNaimonster Expert Member Registered Users 5,127 Posts
    I'm suggesting some different methods I use when my game acts up.

    Reset network settings and try. Or switch off wifi and use data to open the game. You can also try opening game from appstore. But I'm thinking maybe a game glitch since you and Trevor has the same issues at the same time.
    PM to add
  • kokokokonutkokokokonut Community Moderator Moderators 28,590 Posts
    @nai > it freezes the moment I open the game. I already tried restarting my phone but still the same. I tried playing it on an iPad mini but still same thing occurred. Yes, I do have lots of storage available. I don't know what to do anymore.

    Since it's Apple, can I suggest you contact Apple Support? they might be able to help you and they are really good about ANY problems with their products. It's what youre paying for with an Apple Product. My first, fastest advice, do an instant chat with Apple Support. If you go in through a laptop or desktop, you have the freedom to do what they say and keep in contact with the chat. About 3 people posted that for various reasons they took my advice, contacted Apple support, and were fixed by the end of the chat.

    If that doesn't work, come back and tell us, and I'll try and get you more help. Would you just post the Game details when you post again?
    Platform
    OS Version
    Device
    Level

    Brief problem. When you're fixed you should not play across devices. That's like one of the first points in Support. Good luck, and let us know what happens.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • aurichieaurichie New Member Registered Users 34 Posts
    trevoractor

    my game is doing exactly the same as yours. freezes up about a second or so after launching.

    I wonder if this is a bug affecting male game characters only?

    iOS 9.2.1
    My wife Willow Pape is better than you, and you know it

    Game Center (iOS): aurichie
  • kokokokonutkokokokonut Community Moderator Moderators 28,590 Posts
    Please post again supplying your

    Platforn
    OS Version
    Device
    Level in Game
    Gender in Game

    Brief description of issue


    I let Glu know about this, and the thread and we're waiting to hear back, Since it's not just one of you anymore not sure Apple could do much, but it's up to you. Sorry this is happening. If you see any other posters in other threads saying this, can you direct them here?

    I'll be back when I know something, Good luck.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • Bastian924Bastian924 New Member Registered Users 4 Posts
    It happens exactly the same to me since this morning :(
  • fwmelofwmelo New Member Registered Users 32 Posts
    Same thing happened to me. It's frozen since this morning after Simon's call. I don't know what else to do. I hope Glu fixes it soon, we are missing the weekend event. :(
  • iampetermcdowelliampetermcdowell Banned Banned Users 273 Posts
    iPhone 6s
    9.2.1
    Level 35
    Male

    @Nai @Koko thank you for the advice.
  • aurichieaurichie New Member Registered Users 34 Posts
    iPhone 6s Plus
    iOS
    9.2.1
    Level 43
    Male

    Game freezes about one second after launching.
    My wife Willow Pape is better than you, and you know it

    Game Center (iOS): aurichie
  • iTeddyiTeddy Junior Member Registered Users 59 Posts
    iPhone 6 Plus
    iOS
    9.2.1
    Level 32
    Male

    Same exact thing happens
  • Tiki LouTiki Lou New Member Registered Users 8 Posts
    iPhone 6
    IOS
    9.2.1
    Level 32
    Male

    I thought it was because I exited when Alvin asked me about the ToC finale and wanted to wait for the weekend event to spend Kstars but I'm glad I'm not the only one experiencing this
  • iTeddyiTeddy Junior Member Registered Users 59 Posts
    Clearly it only affects male dolls and im afraid that since we are a minority, the will take thier time to fix :(
  • NaimonsterNaimonster Expert Member Registered Users 5,127 Posts
    Particularly male players on iOS (9.2.1).

    I hope Glu fixes it ASAP, minority or not.
    PM to add
  • Bastian924Bastian924 New Member Registered Users 4 Posts
    iPhone 5s
    iOS
    9.2.1
    Level 16
    Male
  • kokokokonutkokokokonut Community Moderator Moderators 28,590 Posts
    yes, I messaged them, did a two hour date in oak with 9 taps, came back and this is growing rapidly.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • SolSevenSolSeven New Member Registered Users 2 Posts
    Same here. Freezes after Simon offers quest. I did all the usual fixes, nothing is working.
    iPhone 6
    iOS
    9.2.1
    Level 27
    Male Character
  • trevoractortrevoractor Senior Member Registered Users 1,114 Posts
    iPhone 5S
    iOS 9.2.1
    Level 40
    Male

    Basically like I said, my game froze after the weekend event call from Simon.
    A+++ Lister // GameCenter: TrevorActor :cool:
  • eggsandbananaseggsandbananas Glu Moderator Registered Users, Moderators 349 Posts
    Hi all,

    We are aware of this issue and are currently looking into it. We hope to have a resolution soon! Thanks for your patience.
    Save your Hollywood IDs so we can better help you! (Top left menu > Help > Copy ID)
  • Tiki LouTiki Lou New Member Registered Users 8 Posts
    I hope this gets resolved in time to get the weekend items. I'm dying here :(
  • eggsandbananaseggsandbananas Glu Moderator Registered Users, Moderators 349 Posts
    Hi all,

    Thanks for your patience. The game should be fixed now! Let us know if you're still having issues.
    Save your Hollywood IDs so we can better help you! (Top left menu > Help > Copy ID)
  • SolSevenSolSeven New Member Registered Users 2 Posts
    Thank you for the help. It's fixed for me!!
  • iampetermcdowelliampetermcdowell Banned Banned Users 273 Posts
    Thank you so much Glu. For fixing the problem.
  • Tiki LouTiki Lou New Member Registered Users 8 Posts
    The minority have spoken and has overcome!
    Now on to party grinding... Thanks Glu!
  • fwmelofwmelo New Member Registered Users 32 Posts
    Thanks for fixing the game. It happened this afternoon and I didn't stop playing since then. Now time to bed and wait for start new gigs.
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