Kim's shop my closet, not receiving items

xAnnaM · September 2016

I bought the kim's shop my closet offer 3 days ago and I didn't receive the items and 60 k stars, I've contacted support on the same day but no reply, this is the second time i dont get stuff i paid for. Does this happen to anyone else??

kokokokonut · September 2016

Hi. You WILL get a response from Customer Care, 3 days is not an unheard of wait. But please give me a little while, and I'll see if there is anything else you can do. Did you submit the copy of your receipt from either iTunes, Apple or Google Play if you are on android?

xAnnaM · September 2016

How do i submit a copy? I did send them a screenshot of my receipt when i contacted them

xAnnaM · September 2016

It's OK now, I've received the items!

kokokokonut · September 2016

Yay. So glad it worked. ANd, yes, the ss of your receipt is exactly what I meant. Enjoy your stuff, I bet your doll looks great in it.

Kim's shop my closet, not receiving items

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