Today I couldn't access my game at all, it loads until 40% and then it starts again. I've restarted multiple times (phone and game) and I deleted some apps to get more storage on my device but nothing, It's not the WiFi either. I don't have my game ID and I don't really know what to do anymore
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[h=2]Why can't I load or open my game?[/h] If you are experiencing loading issues, please do not uninstall your game. We have no way of restoring any lost game progress.
First, try to fully exit and then re-open the game. Next, c lose any apps that aren’t essential. Make sure that you have 2 GB of extra free space. And for best results, you'll want to always use a reliable Wi-Fi connection.
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Not trying to pry, but have you ever heard of St. Francis, and would that have any meaning to you? Please don't laugh. St. Francis is the the patron saint for finding lost things. I have on occasion asked for his assistance when I considered a game 'lost' because it wouldn't load. But then I often call upon him for a lost key, or book whatever. Please don't be offended by this, but when it comes to getting a game loaded I've been known to try everything, and my level of faith makes me believe I'm not being sacrilegious.
Ok Saints asiide, you said you can't access the ID number. Please everyone, open your game right now and save your ID number somewhere other than just your device. Email it to yourself. Now, is there anyway you can do either an itunes backup to your computer, or if you're Samsung you can maybe back up your device through Smartswitch. If you can successfully back up your device, and feel safe trying an uninstall and reinstall - the back up is the only way I would try it. I'm so sorry this is happening.
I hope someone with experience like this can chime in with any suggestions.
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Thanks for trying to help koko!
I'm not really religious anymore, I consider myself agnostic but maybe i'm going to be desperate enough to try that later.
I don't feel safe uninstalling my game either so i'm not going to do that, I'm just going to keep trying i guess
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Hopefully a Glu mod would see this and help you.
I play KK:H on Android! You can add me on Facebook to be friends in-game.
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
****Why can't I load or open my game?
If you are experiencing loading issues, please do not uninstall your game. We have no way of restoring any lost game progress.
First, try to fully exit and then re-open the game. Next, c lose any apps that aren’t essential. Make sure that you have 2 GB of extra free space. And for best results, you'll want to always use a reliable Wi-Fi connection. ***
But, I did say later on ONLY if you can make the itunes hard copy backup onto your computer, OR the Android hard copy save through SmartSwitch should you even attempt, and then again, it's only at your own risk.
The thought of my game up there in a cloud somewhere doesn't inspire confidence, So only with a solid back up should you attempt it. I know a lot of people claim to uninstall/reinstall regularly through the cloud. it's not safe. Then they'll come back and say they got their game but they're 5 levels lower.
And I'll keep good thoughts for you. hopefully it's a temporary snag.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
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I play KK:H on Android! You can add me on Facebook to be friends in-game.
It may be about my RAM space, my phone is really old (LG G2 mini) and it has just 1GB RAM in total so obviously I have less free space than that.
I've always played the game in that phone, since 2015 and i've never had a problem with it
Thanks everyone for trying to help
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Anyway, I do have my game ID saved but for now I await word from anyone who can help! [insert thundercloud pouting face from game here]
Thank you Naomi I guess i'll have to wait until the next update then
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I'm sorry you're having problems with your game too.
Yeah, the issue with my game started during the midweek event too so i tought maybe it could get fixed with the mini update for the weekend event, but nothing
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Not being able to play and get in has to be so very frustrating, and I'm sorry you're going through this. Oh, if you don't have your ID, you can still use the Contact Us form, but without your number they can't take a look at your game.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
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If Glu isn't prepared to acknowledge that this is an ongoing thing and patch a fix then I can't see the point in continuing game play. It's been more than a month's opportunity for them to make good on the issues from xmas.
I really appreciate your guys' help, koko and Kalinda, but maybe in my case this is a wait-and-see-if-another-update-will-help situation, or just stopping playing altogether.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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I'm happy to try anything at this point; I don't mind forking over a few bucks as an experiment. I'll try it when I get home later and let you know if it worked with the Valentine's offer since it's the cheapest option at $4.
¯\_(ツ)_/¯
The valentines gifts won't take away your ads. It has to be a package of Stars directly from the Star shop, or a package of Game Cash, from the star shop.
You can buy any of these packages, for cash
or Stars
I don't think the Valentines purchases count, because they are neither stars nor game cash, AND they weren't a purchase from the Star Shop.
The Valentines gifts are great, but they won't take away the ads that run when you go to pick up your gig payouts, or when you go from your house to the street. Basically any scene change. Your game will play 'interruption free'. By removing those pesky ads, it makes the game feel much smoother. You won't have those adds always cutting into your game pulling focus. It's hard to explain.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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Well, at least I got a nice prize out of it. Meh, it was just $4. The reason I chose it over the star pack was that the star pack is about $7 CAD so I took what was cheaper, not realizing it was a different process... I gave it a couple of days, and while my game isn't at 100%, it's not freezing every two mins like before. Now it only freezes occasionally, seemingly randomly.
I'm gonna take this as a small victory (even if it's a fluke) and see how things pan out after the V-day update is removed. If it doesn't go back to normal, then I'll try the star pack as you suggest! It's not making me so crazy now that I will stop playing. Thanks!!
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda