Hello! So, I decided to sort of use the forum as a last resort because I'm not sure what else to do short of reinstalling the game and losing all of my progress.
I've been unable to open the Kim Kardashian game for about 2 weeks now, and I've cleared up 2gb of space on my phone, attempted to open the game with multiple strong wifi connections, and I've cleared my cache many times. I'm using a Samsung galaxy s5.
Unfortunately, I don't have my hollywood ID as I can't get past the loading screen, so there's not much I can do. I was wondering if there's any way the staff/moderators could find a way to see my game without that? I've made in-game purchases and I do have the receipt numbers for those if that's a way perhaps? I've contacted support and I've just been told the same things multiple times (clear my cache, have a strong wifi connection, etc).
I'm at a loss and I'd really prefer not to lose my game over this
I'm hoping maybe someone will see this and have a solution or if other people are having the same issue.
Or if there's a way to get my hollywood ID without getting into the game, that would also be really helpful!
Thank you for reading!
- Maeko
Comments
the 2nd more probable fix will be global fix for the Androids affected. there are other posts ab8out this, and I am very sorry this happened. I would not uninstall the game, unless you have another device you can try and bring up the game on. I'm really sorry you're locked out.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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But please, everyone reading this, make sure you have your game ID saved in a safe place.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
I'm still unable to open the game, and support has just been driving me in circles by not responding to my inquiries and simply stating the same few things (2GB of space, clean cache, no apps open, etc.) so I don't think I should try anymore, but I'll put down everything here just in case it helps with future updates, because while I'm very disappointed, I don't think I'm the only one having this issue. I'm on Android Samsung Galaxy s5
The game crashes upon loading: it will begin to load but then the screen will go black and crash.
This has been happening since February of this year, so we're coming up on 2 months of not being able to open the game
The game, while loading, often looks like it's downloading new content for an update or something but then just crashes right after it does that, so I've no idea.
I used to get notifications on "hey I haven't seen you in awhile, come play!" or from my wife like "hey I miss you, wanna hang out?" I do not get these notifications anymore it's like the game is totally dead.
I've also only got a few dismissive emails about space, wifi, cache....but none of those are issues for me - I was playing fine five minutes before updating - and I can still open the app from my iPhone - although of course this isn't at the same progress state as the game on my iPad that won't open...
I'm also unable to provide an ID - because of course I can't get it - and I never thought that would be something I'd have to do!
Feeling really let down here by Glu - kind of just feels there are so many players, that they don't care about a few dropping out here and there - even loyal players that have played literally for several years now (I started when the game was created...)
Again, you're not alone - I feel your pain!!
new thread with your issues, and your other posts here: http://ggnbb.glu.com/showthread.php?245830-I-m-insanely-upset-the-game-does-not-turn-on-crash-on-loading%26%23128560%3B-%26%23128553%3B
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda