Hello!
I was working on an offer by playing another game, and when I logged in to day I found that it was gone from the "Not Rewarded" tab (it was still there 2 days ago). I was nearing completion after spending quite a bit of time on it in the past couple of weeks. I'm wondering why is disappeared, and will it reappear or can it be restored?
Thanks!
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🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
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💜Vats
💜#VipKalinda
I don't recall it having an expiration date, I don't have a screenshot of the actual offer It was "Reach Level 12 in World War Rising" for approx 400 kstars. I have the game at level 12, I can take a screenshot if that's any use...
I can open a ticket but not quite sure where... let me know and I'd be happy to try!
I went on the Tapjoy site but it just says to use the Offer tabs
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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I recently finished an offer within 12 days & on the 13th day w no kstars, I used the in app tab to request assistance. They had me waiting for days... I usually get the automatic message right away & send my screenshots & all goes through. But this time no automatic message. I tried to be patient & it said "assigning to tapjoy customer service" & then "waiting for tapjoy customer service to take action," but then yesterday it disappeared from my list after waiting 12 days! So I used an old email from another request to write them & put in my case number they assigned into the subject line... I'm hoping they'll reply tomorrow since it's a business day. It's a large kstar offer & I followed all the guides so I'm hoping they'll take care of me. I hope they took care of you too!
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
But the offer should not disappear, unless you had a certain number of days to complete and even then it shouldn’t just vanish. They have different tabs on the left, can you try and find it Anywhere? Oh, and my $5.00 - Dollar Shave Club offer? Shave kit never came, points never came, and refund from PayPal never came.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
I tried a new email with my case number they never replied to.
I then tried going through another offer which then disappeared from my reward wall in KKH also.
Then I tried resending my email a few days ago & got an auto reply saying it was missing their reference number so it wouldn't go through.
So I took an old email from another case that they helped me with that had a reference number & put my request in there with my screenshots & that seemed to go through (no new autoreply) & finally heard back a day after that. So I think that might have finally been my connection to my offer that disappeared, unless it was a coincidental clean-up reply from the original contact that disappeared??? But yay!, they are finally helping me with it & doing the final check on my screenshots. Took a couple months, but I hope to get my big kstar reward soon. I'm glad I was finally able to get my request through.
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Coincidentally, just an hour or so ago, I got an email reply from Tapjoy to my request that I did from the random offer I accepted to contact them through! How weird is that? lol That was the second attempt, so if they go in order... then, yes they answered my original request!
So, they must just be very behind in their replies. Also, since they answered me through my random offer... yes, that's a way to contact them too in worse case. Yay! Wins all around!
#DontPunishPayingCustomers
#MoreAds4Kstars
#FixTheWine
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda