iOS - Android New Update Transfer Issue

charlotte_kkh · September 2019

Hello, so I’m trying to transfer my KKH game from my iOS to Android but it says I have to update the app on Android. I have the latest update for both platforms, but I’ve noticed iOS runs on 10.3.1 while Android is still on 10.3. What is going on? Can someone help?

kokokokonut · September 2019

Android version umbers and iOS don’t correspond in any way. My iPad is iOS v 12.4.1. An Android of mine is v9, and the other is downstairs or I’d check that, but different v numbers is normal. Go here and follow these instructions to the letter. https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?s=transferring-your-game-to-a-new-device&f=how-can-i-transfer-my-game-from-an-ios-device-to-an-android-device-or-from-an-android-device-to-an-ios-device&p=all

See if if that helps you. Or post again and we’ll try to help more.

charlotte_kkh · September 2019

Hi. I’m not talking about ios and android platform versions. I’m talking about the game versions! If you go to App Store the last KKH version is 10.3.1, if you go to Play Store the last KKH version is 10.3. They are different versions for the same game..

eggsandbananas · September 2019

Hi @charlotte_kkh ,

Thanks for bringing this to our attention. We will hopefully release a 10.3.1 shortly so that you will be able to transfer from iOS 10.3.1 to Android 10.3.1. The save transfer only works when you're transferring to an equal or lower version number.

iOS - Android New Update Transfer Issue

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