If you have the video issue... What is your platform - iOS or Android? When was the last time you made a purchase? Do you have in-app purchases setting turned on on your device? Do you see the Starshop, but no button for free videos OR you see the button, but it doesn't work?
To check in-app purchases on iOS: Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-App Purchases - Allow
#VIPKalinda http://smarturl.it/PlayKKH Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
^Kalinda, I'm having trouble with videos. I'm IOS. The first video is fine, but after if I click "Get Free Stars!" it'll sometimes try to take me to the offer wall several times over and sometimes just kinda hangs there. I usually have to exit out and travel somewhere else and try again.
Also kudos to Glu for the free clothes! I really liked that not only cause hey, FREEEEEE!!!! but I bet this'll help newer dolls when it comes to SYS events
Find me on FB facebook.com/jasperkkh.37669
let me know and i'll approve quicker!
IOS
I got on here to see if anyone else was having the video issue - I am as well! Last purchase was the Fashion Goals with the beret I believe. I’m iOS and always have In-App Purchases turned off. I was confused about why I was getting new FG prompts, and when I went to do my 5 videos the Starshop came up. I double checked, and my phone still says purchases are turned off.
Is a fix coming soon? It seems like there’s been a lot of problems with the videos over the last few months. 😒
It has been 3 days and my gold VIP subscription still isn’t working at all even though I’ve contacted Glu support through the app. It’s honestly pretty annoying to be paying a premium ($50/month is A LOT of money) and then not receive any of the benefits for days and days.
Hello! Since the update I cannot watch free videos for KStars anymore. My last purchase is during the 50% sales. I am on iOS. I have disabled in App purchase but the Shop Your Kloset always pops up.
@KalindaKing I'm iOS and in-app purchases are turned off. Last purchase was long time ago, the last year, I guess. I don't see the free videos button, only the Starshop.
Acording to my guy friend who plays KKH, the "goodies" simon talks about finishing the Korkov Fashion Show are: 5 champaign dyes, 5 ice blue dyes and 1 Trowback Box!
Platform: Originally Facebook and then played 2 days as Android Current Level: 72 Ranking: 1+++ Daily KKH player since around May 2015 entil early December 2020
@corinnet Are you on iOS? Tap on Restore Special Purchases in the Starshop and see if that helps. Can you send me a private message with your ID so I can help?
To get your ID:
1. Open the Options Menu by tapping the three lines on the top-left of the main game screen.
2. Tap the 'help' button to open the Help Page
3. Your ID is listed in the middle of the Help Page
4. Copy and paste your ID into a message (just the ID, not a screenshot)
#VIPKalinda http://smarturl.it/PlayKKH Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
Looks like we have a few outstanding issues going into the weekend, so I want to share an update:
iOS Players If your game doesn’t recognize your VIP subscription after updating to 10.3, tap on Restore Special Purchases in the Starshop. If you have any friends outside the forum, please share this advice!
We’re aware that some players can’t watch videos and we’re looking into it.
Facebook Players We’re aware that some of you can’t play and may be stuck in the pop up shop. We’re looking into it.
We’ll try to get these things resolved ASAP!
#VIPKalinda http://smarturl.it/PlayKKH Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
@KalindaKing@eggsandbananas I dont if its just me but my game screen is freezing for a few seconds since this morning... I dont know if its a glitch or something
I just want to thank everyone for posting their outfits. I thought we had to choose between the 3 outfits and only got 1. If I hadn't seen these posts i would be stuck with 1 beautiful outfit instead of 3! I'm also having video troubles but these dresses are just such a wonderful treat!
Android player, looking for in game friends. FB Dolores Wyatt
If you have the video issue on iOS, can you post your device (ex. iPhone X) and OS version?
#VIPKalinda http://smarturl.it/PlayKKH Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
#VIPKalinda http://smarturl.it/PlayKKH Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
@Chloè_KKH Sure! I didn't mean to ignore you, but it seems like this is mainly an iOS issue.
#VIPKalinda http://smarturl.it/PlayKKH Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
@KalindaKing when I try to watch a video for kstars, it always leads me to the offer page. Sometimes the rapid recharge doesn't work (a message pops up and it tells me that there are no videos available). When I finally watch a video, sometimes, I don't get any star. Hope this is helpful
@Chloè_KKH I have those issues almost constantly on iOS! Here’s what I have found out - when I go to the get free stars and the window doesn’t pop up “watch a video/ offers” it usually means a Star hasn’t paid out. I move around a little in the game (travel to a few places) and this usually prompts the game to pay the star out. Then I can open the window and watch my next video - with rapid recharge if there’s no video sometimes I’ll click on it several times and a video eventually will come up. Or same thing, move around a little in the game and wait a bit and then I get a video next time I try
I’m on iOS and I’m also having video problems. My “get free stars” button disappeared as soon as I made my first purchase a year ago. I used to be able to turn off in-app purchases but now when I do that I still see the starshop, as webra posted above. So there is no way to access the videos at all for me right now. Hope this info helps solve the issue!
Comments
What is your platform - iOS or Android?
When was the last time you made a purchase?
Do you have in-app purchases setting turned on on your device?
Do you see the Starshop, but no button for free videos OR you see the button, but it doesn't work?
To check in-app purchases on iOS:
Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-App Purchases - Allow
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
I'm IOS. The first video is fine, but after if I click "Get Free Stars!" it'll sometimes try to take me to the offer wall several times over and sometimes just kinda hangs there. I usually have to exit out and travel somewhere else and try again.
let me know and i'll approve quicker!
IOS
2020 Graduate of Clown College
I got on here to see if anyone else was having the video issue - I am as well!
Last purchase was the Fashion Goals with the beret I believe. I’m iOS and always have In-App Purchases turned off. I was confused about why I was getting new FG prompts, and when I went to do my 5 videos the Starshop came up. I double checked, and my phone still says purchases are turned off.
Is a fix coming soon? It seems like there’s been a lot of problems with the videos over the last few months. 😒
@KalindaKing
Let's be friends! https://www.facebook.com/kate.kkh.900
#CapForT$
Carolette Davie (the all-American bittersweet feminist) ➡ the diva's cousin
If you would like to be friends with me in-game please PM me so that I'll know that you're from the glu forums. Tyvm☺
Follow me on IG
#SafeStorage #MaleDollsMatters #BonusStarForParties #BoycottTrendsetters #DontPunishPayingCustomers #MoreAdsForKstars #StopKollections
Current Level: 72
Ranking: 1+++
Daily KKH player since around May 2015 entil early December 2020
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
iOS Players
If your game doesn’t recognize your VIP subscription after updating to 10.3, tap on Restore Special Purchases in the Starshop. If you have any friends outside the forum, please share this advice!
We’re aware that some players can’t watch videos and we’re looking into it.
Facebook Players
We’re aware that some of you can’t play and may be stuck in the pop up shop. We’re looking into it.
We’ll try to get these things resolved ASAP!
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
🌸 be nice to each other 🌸
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
edit: I have the video problem
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
Hope this is helpful
- when I go to the get free stars and the window doesn’t pop up “watch a video/ offers” it usually means a Star hasn’t paid out. I move around a little in the game (travel to a few places) and this usually prompts the game to pay the star out. Then I can open the window and watch my next video
- with rapid recharge if there’s no video sometimes I’ll click on it several times and a video eventually will come up. Or same thing,
move around a little in the game and wait a bit and then I get a video next time I try
iPhone Xs Max
Software 12.4.1
Edit: My last purchase was Sept 7th, before that August 15th.
Here's a screenshot:
I made a purchase 1 week ago
I see the starshop even though I have turned off the in app purchase
iOs 12.4.1, iPhone X
platform: iOS