Get Free Stars - Help Us Bring Back The Videos!

KalindaKingKalindaKing Glu Moderator3,221 PostsModerators
edited November 7 in KKH General Discussion


I know that some of you have had issues watching videos for k-stars lately, so we want to help!

Please copy and paste this into a post to help us understand what’s going on.

What platform are you on – iOS, Android, Amazon or Facebook?
What device are you using? Ex. iPhone 10
What is the OS on your device? Ex. iOS 13
What country do you live in?
If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads?
In your privacy settings, is limit ad tracking turned on?
If you could watch videos before, approximately when did the videos become unavailable?
Which issue do you have in KKH?
1 – No free stars button
2 – You have a free stars button, but tapping it does nothing
3 – You have a free stars button, but it takes you to offers
#VIPKalinda
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
Prev1

Comments

  • Rita23Rita23 1 PostsRegistered Users, Member
    This thread got me so excited I created an account just to answer.
    What platform are you on – iOS
    What device are you using?  Ipad Mini
    What is the OS on your device? 9.3.5
    What country do you live in? Portugal
    If you live in the European Union, did you consent to targeted ads? Yes
    If yes, did you ever re-opt in for targeted ads? Yes
    In your privacy settings, is limit ad tracking turned on? No

     Thanks :)
  • LovelyEmmaLovelyEmma 2,269 PostsRegistered Users, Member
    I wish Facebook had videos for Kstars to....
    It would be mutch more fair and equality for every platform :/
    Platform: Facebook
    Current Level: 53
    Ranking: 1+++
    Daily KKH player since around May 2015
  • IzzaBeeIzzaBee 64 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 6
    What is the OS on your device? iOS 13.2
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on?No
    I play on iOS 
  • pilirositolampilirositolam 830 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone XR 
    What is the OS on your device? iOS 13.2
    What country do you live in? Guatemala 
    In your privacy settings, is limit ad tracking turned on?No
  • JaelynJaxJaelynJax New Member 61 PostsRegistered Users
    What platform are you on?  iOS
    What device are you using? iPhone 11
    What is the OS on your device? iOS 13.2
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on?
    No
    Daily iOS Player: Level 19
    JaelynJax
    Platform: iOS
    https://www.facebook.com/profile.php?id=22621648
  • Cat_CupcakesCat_Cupcakes 4 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using?  iPhone 8
    What is the OS on your device? Ex. iOS 13
    What country do you live in? United States
    In your privacy settings, is limit ad tracking turned on? No
    ios player
    player that restarted their account
    level 5 

  • ColmillaColmilla 5 PostsRegistered Users, Member
    edited November 8
    What platform are you on – iOS
    What device are you using? iPhone SE
    What is the OS on your device? iOS 13.2 (note: I was on 12.4.1 when the issues began)
    What country do you live in? Canada
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? They were unavailable as soon as I downloaded the 10.3 update, the first day it came out.
    Which issue do you have in KKH?
    1 – No free stars button. No offers button either. 
  • MynameisDee82MynameisDee82 156 PostsRegistered Users, Member
    edited November 9
    What platform are you on – iOS
    What device are you using?  iPhone 6S Plus
    What is the OS on your device?  iOS 13.2
    What country do you live in? Malaysia 
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? 11 September 2019
    Which issue do you have in KKH?
    1 – No free stars button
    I also have problems watching videos for a second daily box
  • Monica LMonica L New Member 577 PostsRegistered Users
    What platform are you on – iOS, Android, Amazon or Facebook? iOS 
    What device are you using? IPhone 6s 
    What is the OS on your device? 13.1.2
    What country do you live in? USA 🇺🇸 
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A
    In your privacy settings, is limit ad tracking turned on? No
    iOS Doll 

  • cntarrcntarr 921 PostsRegistered Users, Member
    What platform are you on – iOS 
    What device are you using? Ex. iPhone 8 
    What is the OS on your device? Ex. iOS 13.1.3
    What country do you live in? USA 
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? N/A
    In your privacy settings, is limit ad tracking turned on? No 
  • KatinkaeKatinkae Experienced Member 645 PostsRegistered Users
    What platform are you on – iOS
    What device are you using? Ipad
    What is the OS on your device? OS 13.2
    What country do you live in? Norway
    If you live in the European Union, did you consent to targeted ads? No
    In your privacy settings, is limit ad tracking turned on? No
    DM for add! Player since day 1 🤩 iOS
    Norway 💗
  • alyssa123alyssa123 52 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone XS max
    What is the OS on your device? iOS 13.1.3
    What country do you live in? Canada
    In your privacy settings, is limit ad tracking turned on?Yes
    I also have problems watching videos for a second daily box
  • kkhaddictkkhaddict 35 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone XS
    What is the OS on your device? iOS 13.2
    What country do you live in? Canada
    In your privacy settings, is limit ad tracking turned on?No
    Glu supports hackers, but we're not allowed to talk about it here. PM me if you want to know more. 
  • KKH_JennyKKH_Jenny 239 PostsRegistered Users, Member
    Platform: iOS 
    Device: iPhone 8
    OS: 13.2
    Country: USA
    Limited ad tracking: toggled off

    THANK YOU so much for looking into this; it’ll improve player experience so much to have those options again. 
  • kristiazdkristiazd 44 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 7 Plus
    What is the OS on your device? iOS 13.1.2
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on?
    No.

    Which issue do you have in KKH?
    1 – No free stars button
  • RikkRikk New Member 2,093 PostsRegistered Users
    What platform are you on – iOS
    What device are you using?  iPhone 6+
    What is the OS on your device?  iOS 11.2.6
    What country do you live in? Germany 
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? Yes/yes
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? August 2019
    Which issue do you have in KKH? 2 and 3
    (2 – You have a free stars button, but tapping it does nothing; 3 – You have a free stars button, but it takes you to offers)
  • Chelsea123Chelsea123 New Member 1,281 PostsRegistered Users
    What platform are you on – iOS
    What device are you using? iPhone SE
    What is the OS on your device? OS 13.2.2
    What country do you live in? Netherlands
    If you live in the European Union, did you consent to targeted ads? No
    In your privacy settings, is limit ad tracking turned on? No
    platform: iOS
    Add me on Facebook: https://www.facebook.com/chelsea.kkh.10
    Follow me on Instagram:
    https://www.instagram.com/chelsea123kkh/
    M2013💖 C2015💙
    #capontrendsetters
  • julia19julia19 123 PostsRegistered Users, Member
    What platform are you on – iOS, Android, Amazon or Facebook? iOS

    What device are you using? iPhone 6S 

    What is the OS on your device? iOS 13.2.2

    What country do you live in? Canada 

    In your privacy settings, is limit ad tracking turned on? No 

    If you could watch videos before, approximately when did the videos become unavailable? I first downloaded KKH back in May or June 2019 and I’ve never been able to watch videos for Kstars. The only sort of offer I get is to watch a video and recharge energy faster 

    Which issue do you have in KKH?
    1 – No free stars button

  • KalindaKingKalindaKing Glu Moderator 3,221 PostsModerators
    We are still investigating these issues with the videos.

    If you are missing the free stars button, I'd like to try to help. Please send me a private message with your ID.

    To get your ID:
    1. Open the Options Menu by tapping the three lines on the top-left of the main game screen.
    2. Tap the 'help' button to open the Help Page
    3. Your ID is listed in the middle of the Help Page
    4. Copy and paste your ID into a message (just the ID, not a screenshot)
    #VIPKalinda
    http://smarturl.it/PlayKKH
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
  • LovelyEmmaLovelyEmma 2,269 PostsRegistered Users, Member
    @KalindaKing any idea if Facebook will ever get the vids for kstars?? 😢😢😢
    Platform: Facebook
    Current Level: 53
    Ranking: 1+++
    Daily KKH player since around May 2015
  • bfol69bfol69 New Member 23 PostsRegistered Users
    What platform are you on – iOS
    What device are you using? Ipad 2018
    What is the OS on your device? Ex. iOS 13
    What country do you live in? Canada
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads?
    In your privacy settings, is limit ad tracking turned on?  not sure
    If you could watch videos before, approximately when did the videos become unavailable?  2 days ago
    Which issue do you have in KKH?
    1 – No free stars button Yes
    2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers
  • MollyMonroeMollyMonroe 483 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone6s
    What is the OS on your device? iOS 13.1
    What country do you live in? United States
    If you live in the European Union, did you consent to targeted ads? N/a
    In your privacy settings, is limit ad tracking turned on? Don't think so. 
    If you could watch videos before, approximately when did the videos become unavailable? Last month. 
    Which issue do you have in KKH? I have a free stars button, but it takes you to offers
  • eggegg Junior Member 337 PostsRegistered Users
    this brought me back from the grave (aka senior year of uni) hello.

    What platform are you on – iOS
    What device are you using? iphone xs
    What is the OS on your device? the latest one idk which one it updates automatically but it's the latest one.
    What country do you live in? mexico
    In your privacy settings, is limit ad tracking turned on? h*ll no lmao
    If you could watch videos before, approximately when did the videos become unavailable? i'd say about 2 updates ago.
    Which issue do you have in KKH?
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers

    all three, but the game likes to keep the thrill going so it's like a kinder egg and you never know which one you'll get! also the amount of kstars you get per video keeps decreasing. i used to get 10 kstars, then 5, now sometimes 3 if i'm lucky. sometimes it doesn't even grant kstars after you've watched the video.
    doll's name: dolce ♡ call me egg tho ♡ a+++ ♡ iOS ♡ i type in lower case to keep my tubular & cool façade


  • Anna1994Anna1994 1 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 7Plus
    What is the OS on your device? iOS 13.2.2
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on? no.
    If you could watch videos before, approximately when did the videos become unavailable? I was never available to. I started playing a few days ago.
    Which issue do you have in KKH?
    1 – No free stars button ✅
    2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers
  • Aurora117Aurora117 23 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? Ipad Mini
    What is the OS on your device?  9.3.5
    What country do you live in? UK
    If you live in the European Union, did you consent to targeted ads? yes, probably? where do i check?
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? I don't remember, maybe after i bougt the contour?? Or maybe never had them on Ios.
    Which issue do you have in KKH?
    1 – No free stars button ✅ Sometimes it appears but tapping on it doesn't do anything.
    2 – You have a free stars button, but tapping it does nothing.
    3 – You have a free stars button, but it takes you to offers

    Thanks
  • TiaTTiaT 31 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? IPad 7
    What is the OS on your device? iOS 13.1.3
    What country do you live in? United States 
    In your privacy settings, is limit ad tracking turned on? Yes
    If you could watch videos before, approximately when did the videos become unavailable? Random times
    Which issue do you have in KKH?
    1 – No free stars button 
    2 – You have a free stars button, but tapping it does nothing ✅
    3 – You have a free stars button, but it takes you to offers ✅

    ALSO I don’t have the button to watch videos for energy. My sons game has it so I am wondering why I don’t.
  • tiatamarakkhtiatamarakkh 6 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 7
    What is the OS on your device? iOS 13.1.3
    What country do you live in? US
    In your privacy settings, is limit ad tracking turned on? Yes
    If you could watch videos before, approximately when did the videos become unavailable? 
    At night.
    Which issue do you have in KKH?
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing ✅
    3 – You have a free stars button, but it takes you to offers ✅
  • SugarKSugarK Senior Member 1,656 PostsRegistered Users
    @katiealexandraa please keep us updated as to what Tapjoy says! 
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