Get Free Stars - Help Us Bring Back The Videos!

2

Comments

  • LaulieeBoohLaulieeBooh 135 PostsRegistered Users, Member
    edited December 2019
    What platform are you on – Android
    What device are you using? Samsung Galaxy A20
    What is the OS on your device? the latest
    What country do you live in? US
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? Anytime after noon

    Which issue do you have in KKH?
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing ✅
    3 – You have a free stars button, but it takes you to offers ✅
    let's be friends add me:
    https://m.facebook.com/adore.nickole.18
    android player 
    my name is lauren

  • jhabsjhabs 786 PostsRegistered Users, Member
    And just a note to everyone- I know everyone wants to be helpful by posting offers, but seriously don’t do it! Glu sees this and sees k-star purchases lost. If you want to help out friends, pm it! 
  • StevieCurryStevieCurry 66 PostsRegistered Users, Member
    What platform are you on – iOS 
    What device are you using?  Ipad Mini
    What is the OS on your device? 9.3.5
    What country do you live in? 🇧🇳 
    In your privacy settings, is limit ad tracking turned on? No
    Which issue do you have in KKH?
    2. You have a free stars button, but tapping it does nothing.
    Add me on Facebook - Leeya FH (IOS player)
    No Free K-Stars / Extra Daily Gift Box since Day One of playing KKH 🙁
    Very much appreciate gifts if you’re in the gifting mood 🙏🏻🥺
  • RikkRikk New Member 2,318 PostsRegistered Users
    edited November 2019
    jhabs said:
    And just a note to everyone- I know everyone wants to be helpful by posting offers, but seriously don’t do it! Glu sees this and sees k-star purchases lost. If you want to help out friends, pm it
    You’re right unfortunately! I think all of us posting our screenshots of receiving hundreds of k-stars from game offers led to game offers not being offered for a lot of users 😕 It’s a shame because the game is becoming less and less playable without spending money...I wish we had game offers again 
  • Lia888Lia888 149 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone XR 
    What is the OS on your device? iOS 13.2
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on?No
    What issues do you have? #2 & #3
          I have the video button but sometimes it does nothing and sometimes it goes to the offer wall. I’m not sure if this is how it’s supposed to work or not, but after clicking around on different screens and constant excessive clicking I eventually get all the videos/stars. There are times when I don’t get stars after watching videos though. I’m not sure if this is the same that others are experiencing since I eventually get the kstars. Thanks
  • livyxlivyx 103 PostsRegistered Users, Member
    edited November 2019
    What platform are you on? iOS
    What device are you using? iPhone 8
    What is the OS on your device? iOS 13.1.3
    What country do you live in? France
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? I don't remember but I think that I did
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? Always after wathing some ads already, yesterday it was after 14 videos so 14 stars
    Which issue do you have in KKH? Option 1 and 2, sometimes I don't have the button at all and it takes me directly to offers when I click "get free stars" or does nothing at all, sometimes I tap "short video" and nothing happens (but if I exit the starshop it works)
    A+++ iOS player since December 2014, level 59
    Let's be friends! https://www.facebook.com/livyx.kkh
  • Tarabella08Tarabella08 Experienced Member 444 PostsRegistered Users
    What platform are you on – iOS

    What device are you using? - iPhone XR

    What is the OS on your device? - iOS 12.3.1

    What country do you live in? - US 

    In your privacy settings, is limit ad tracking turned on?- No

    If you could watch videos before, approximately when did the videos become unavailable? About a month ago, after I made an in game purchase. 

    Which issue do you have in KKH?
    1 – No free stars button
    GC: tarabella08
    Feel free to add me! I love playing with new friends :)
    XoXo
  • Kupkakez_Kupkakez_ Junior Member 258 PostsRegistered Users
    What platform are you on – iOS, Android, Amazon or Facebook? iOS
    What device are you using? iPhone 11 Pro
    What is the OS on your device? iOS 13.1.3
    What country do you live in? US
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads?
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? a couple of months ago? 
    Which issue do you have in KKH? 1,2 and 3. For awhile 2 and 3 were happening now and for awhile the free stars button has been completely gone. 
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers
  • judijudi 188 PostsRegistered Users, Member

    What platform are you on :  Android
    What device are you using? Samsung galaxy a50
    What is the OS on your device? Android versión 9
    What country do you live in? Ecuador
    In your privacy settings, is limit ad tracking turned on? I dont know how to check that ☹
    If you could watch videos before, approximately when did the videos become unavailable? I airways has the problem where i whatched one and had to wait sometimes nothing and sometimes and hour and sometimes i can only watch one.
    Which issue do you have in KKH?
    I tap free kstars and it takes me direct to offers. Not even to the menu where it says offers or free video.
  • SugarKSugarK Senior Member 1,668 PostsRegistered Users
    So, I am losing a star every day because when I click to watch the first video nothing happens, then I click again and I can watch 4 videos and get 4 stars. This is happening every day for the past 2 weeks 😒
    IOS, you know the rest.
  • EmCharlotteEmCharlotte 317 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 11
    What is the OS on your device? iOS 13
    What country do you live in? Australia
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? A couple of months ago after making a purchase. I got a new phone at the beginning of November and have never had videos on this device. 
    Which issue do you have in KKH?
    1 – No free stars button
  • kiraraquelkiraraquel 15 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 7 Plus
    What is the OS on your device? iOS 13.1.3
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on? -No
    If you could watch videos before, approximately when did the videos become unavailable?
    -I’ve never had the option to watch videos in both of my games.
    Which issue do you have in KKH?
    1 – No free stars button✅
    2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers
  • StevieCurryStevieCurry 66 PostsRegistered Users, Member
    What platform are you on – iOS 
    What device are you using?  Ipad Mini
    What is the OS on your device? 9.3.5
    What country do you live in? 🇧🇳 
    In your privacy settings, is limit ad tracking turned on? No
    Which issue do you have in KKH?
    2. You have a free stars button, but tapping it does nothing.
    after the update: totally lost the free kstars button 🙁 well it was never working in the first place anyway.
    Add me on Facebook - Leeya FH (IOS player)
    No Free K-Stars / Extra Daily Gift Box since Day One of playing KKH 🙁
    Very much appreciate gifts if you’re in the gifting mood 🙏🏻🥺
  • martina_kkhmartina_kkh 114 PostsRegistered Users, Member
    What platform are you on? – iOS
    What device are you using? – iPhone 8
    What is the OS on your device? – iOS 13.2.3
    What country do you live in? – Serbia
    In your privacy settings, is limit ad tracking turned on? – No
    Which issue do you have in KKH?
    2 – You have a free stars button, but tapping it does nothing – Sometimes
    3 – You have a free stars button, but it takes you to offers – Usually I have to wait around a minute to not be transferred to offers and for a “watch video” button to pop up
  • monamushroommonamushroom 83 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 8
    What is the OS on your device? iOS 13
    What country do you live in? Norway
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? In the new december update
    Which issue do you have in KKH?
    1 – No free stars button
    ✅✅✅2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers
  • SmuckiesSmuckies 228 PostsRegistered Users, Member
    edited December 2019

    What platform are you on? iOS 
    What device are you using? IPhone XS Max
    What is the OS on your device? 13.2.3
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on? Yes
    If you could watch videos before, approximately when did the videos become unavailable? After the Christmas / December update 2019
    Which issue do you have in KKH?
    1 – No free stars button
    2 – ✅ You have a free stars button, but tapping it does nothing
    3 –✅  You have a free stars button, but it takes you to offers

    #2- when I click on watch video it does nothing and I am losing one of my videos 
    #3- OR it just takes my right to the offer wall. 

    As a side note, I have never received free videos to open another daily box. I only get the option to open another one for k-stars. Do you know why that is?
    iOS player since July 2014 
  • Cady22Cady22 New Member 49 PostsRegistered Users
    What platform are you on - iOS
    What device are you using? iPad 6th generation
    What is the OS on your device? iOS 13.1.3
    What country do you live in? USA
    In your privacy settings, is limit ad tracking turned on?  No
    If you could watch videos before, approximately when did the videos become unavailable?  For the last couple weeks I could watch videos but it would vary as to how many. Usually about 3. Then 4 days ago I would watch a video or 2 then it would say there are no more videos at this time and then I would get a message thanking me for doing the offer and give me 1 energy and I did not do any offers. Now nothing.
    Which issue do you have in KKH?
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing ✅
    3 – You have a free stars button, but it takes you to offers✅
  • Maree_kkhMaree_kkh 442 PostsRegistered Users, Member
    Smuckies said:

    As a side note, I have never received free videos to open another daily box. I only get the option to open another one for k-stars. Do you know why that is?
    Just wanted to second this, I've never had the option to watch a video to open another box no mater how long i wait. Seems odd some people have the option and others dont.
  • LydiaKKHLydiaKKH 57 PostsRegistered Users, Member
    edited January 3
    What platform are you on – iOS
    What device are you using? - iPhone XR
    What is the OS on your device? - iOS 13.3
    What country do you live in? - Poland
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? - Yes
    In your privacy settings, is limit ad tracking turned on? - No
    If you could watch videos before, approximately when did the videos become unavailable? - After 10.7 update
    Which issue do you have in KKH? 2 – You have a free stars button, but tapping it does nothing
    Tapping offers also doesn't work.

    iOS player 📱 English isn't my first language 🇵🇱
    Daily player since July 2019 💖
    Add me on FB 🎀
  • haikawahaikawa 35 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 11
    What is the OS on your device? iOS 13
    What country do you live in? Singapore
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? before this update!

    also i remember sometimes id play the whole ad through but i dont get a kstar reward while other times id click on watch video but no ad appears and no kstars are given
  • kkhlaurakkhlaura 3 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone 11
    What is the OS on your device? iOS 13.3
    What country do you live in? USA
    If you live in the European Union, did you consent to targeted ads? N/A
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? Played the game 3 years ago and was able to view ads for Kstars, started a new game in November and I’ve never had the free Kstar offers.
    Which issue do you have in KKH?
    1 – No free stars button

  • kardelenkardelen 7 PostsRegistered Users, Member
    edited January 7
    What platform are you on – iOS
    What device are you using? - iPhone 8 plus
    What is the OS on your device? - iOS 13.3
    What country do you live in? - Turkey
    In your privacy settings, is limit ad tracking turned on? - No, It is turned off
    If you could watch videos before, approximately when did the videos become unavailable? - When I made a purchase on the game.(Or after the 10.7 update, I made a purchase just before the update I don’t know what caused it)
    Which issue do you have in KKH?
    2 – I have a free stars button, but tapping it does nothing/sometimes it gives energy/somatimes no ads at all 
    and when I click on offers, nothing happens
  • JullietteJulliette Experienced Member 339 PostsRegistered Users
    edited January 7
    Ok, since uesterday i don’t receive anymore kstars too. I can watch a video for kstars but i receive 1 energy and after that i press on the free kstars button and nothing is happening. 
    This is a firts time happening and is very infuriating 😠
    @KalindaKing
    IOS, iphone xs max, IOS 13.3, Belgium
    :o iOS GC ID julliette24 ;)
  • kadamisiakadamisia 272 PostsRegistered Users, Member
    edited January 7
    What platform are you on – iOS
    What device are you using? iPhone XS
    What is the OS on your device? iOS 13.3
    What country do you live in? Poland
    In your privacy settings, is limit ad tracking turned on? -No
    If you could watch videos before, approximately when did the videos become unavailable?
    -Maybe 2 months ago, but the problem became a daily thing since the January update
    Which issue do you have in KKH?
    2 – You have a free stars button, but tapping it does nothing ✅
    3 – You have a free stars button, but it takes you to offers ✅
    IOS player
  • jhabsjhabs 786 PostsRegistered Users, Member
    I didn’t get a single star today- just five effing energy 😣
  • JullietteJulliette Experienced Member 339 PostsRegistered Users
    Ok, now my Get free stars button doesn’t work at all anymore. When i press it nothing happens.
    Please solve this issue Glu!
    First you took from us our daily 20 kstars, now our only 5 kstars, this is ridiculous and infuriating!!! 

    :o iOS GC ID julliette24 ;)
  • MissCristinaMissCristina 58 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPad Pro
    What is the OS on your device? 13.3
    What country do you live in? Manhattan 
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? Works once every 5 days or so. About 4 right now. 
    Which issue do you have in KKH? 1, 2 and 3, depending on the day.  Also during the game, like when SYS says watch a video for double rewards, etc. 
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers

    i love the inconsistency and the will it work, will it won’t daily question! Makes it unpredictable and exciting, like winning the lottery!
    gc: cristina-m
  • yenclyyyenclyy 7 PostsRegistered Users, Member
    What platform are you on : Facebook
    What device are you using? : I have always been playing on Facebook so yeah. 
    What country do you live in? : Malaysia
    In your privacy settings, is limit ad tracking turned on? : Nope
    If you could watch videos before, approximately when did the videos become unavailable? : I couldn't remember the exact date as I have been playing KKH since it launched and was away from the game a couple of times but I do remember receiving free k-stars by clicking on the button back then. 
    Which issue do you have in KKH? - #1 

    I just want to ask, have things changed now? I heard that in order to get a 2nd daily box, one must watch an ad. Is that only limited to the apps or? 
  • jacijaci 1 PostsRegistered Users, Member
    What platform are you on – iOS
    What device are you using? iPhone XR
    What is the OS on your device? iOS 13.3
    What country do you live in? United States
    In your privacy settings, is limit ad tracking turned on? No
    Which issue do you have in KKH? No free stars button

    So confused!! I used to play the game and recently redownloaded- did they take away the special video and TapJoy offers to get more k-stars?? Did I miss that?
  • robertavyyrobertavyy 41 PostsRegistered Users, Member
    Please help. I’m having a problem  with stars three  days now. I can watch only  one video and get one energy not star! 🤦🏼‍♀️ After I watch ONE video it’s shows “sorry aren’t new videos”. 
    iOS.  iPhone xs  iOS 13.3.   Germany
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