Crashing

Comments

• ChristinayPaiz Registered Users, Member 102 Posts

  January 2020

  @taylorbabyxo try clearing your Game Cache and see if it works 

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• taylorbabyxo Registered Users, Member 10 Posts

  January 2020

  @ChristinayPaiz hey! Im not sure how to do that, also by doing this, does it delete any progress?

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• kokokokonut Community Moderator Moderators 26,410 Posts

  January 2020

  clearing cache I’d like just taking out the garbage. That is very safe.  You do NOT want to Reset. That will eliminate your game progress, friends, etc. but cleaning Cache just removes unnecessary data, that makes your device run  better.  

  🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
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• taylorbabyxo Registered Users, Member 10 Posts

  January 2020

  Hey @kokokokonut thanks! But im not sure how to do so

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• kokokokonut Community Moderator Moderators 26,410 Posts

  January 2020

  what is your platform, and device? I can try and talk you through it, but need to know we’re on the same page.

  🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
  🙅I Am NOT a Glu Employee🙅
  🌟If you see a problematic post please dm the link🌟
  💜 Vats is Back ~ My Heart Sings 💜

  #VIPKalinda

  #KalindasCallsMadeMoreSense

  
  

  
  
  
  
  
  
  

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• taylorbabyxo Registered Users, Member 10 Posts

  January 2020

  Iphone 11 pro max

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• kokokokonut Community Moderator Moderators 26,410 Posts

  January 2020

  I’m I)ad, and I can’t find it in settings.  Go to Google and ask how to clean cache on an iPhone 11 pro.  My phone is android, so it’s different. I believe it’s in storage, but Check google.  I will to for my iPad.. 

  🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
  🙅I Am NOT a Glu Employee🙅
  🌟If you see a problematic post please dm the link🌟
  💜 Vats is Back ~ My Heart Sings 💜

  #VIPKalinda

  #KalindasCallsMadeMoreSense

  
  

  
  
  
  
  
  
  

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• kokokokonut Community Moderator Moderators 26,410 Posts

  January 2020 edited January 2020

  How to clear cache on iPhone & iPad   https://9to5mac.com/2018/05/24/iphone-ipad-how-to-clear-cache/

  Safari

  1. Open Settings
  2. Swipe down and tap Safari
  3. Swipe down again and tap Clear History and Website Data, tap it once again to confirm

  
  

  Then it goes on for other apps, but if you are crashing try following these steps from Customer Care, FAQs.
  

  Here are tips about crashing, while it’s for an Android, the general instructions can apply to Apple products as well.
  make sure you have plenty of room.
  close unused apps 
  make sure you have a strong WiFi signal, and check this page, https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?s=troubleshooting&f=how-can-i-prevent-lag-crashing-poor-performance-on-my-android-device&p=all

  🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
  🙅I Am NOT a Glu Employee🙅
  🌟If you see a problematic post please dm the link🌟
  💜 Vats is Back ~ My Heart Sings 💜

  #VIPKalinda

  #KalindasCallsMadeMoreSense

  
  

  
  
  
  
  
  
  

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• taylorbabyxo Registered Users, Member 10 Posts

  January 2020

  Thank you, i tried all of these things and still nothing

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• kokokokonut Community Moderator Moderators 26,410 Posts

  January 2020

  I’m checking to see if there is any other help.

  🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
  🙅I Am NOT a Glu Employee🙅
  🌟If you see a problematic post please dm the link🌟
  💜 Vats is Back ~ My Heart Sings 💜

  #VIPKalinda

  #KalindasCallsMadeMoreSense

  
  

  
  
  
  
  
  
  

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• taylorbabyxo Registered Users, Member 10 Posts

  January 2020

  Thank you!

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