Crashing

taylorbabyxo · January 2020

Hey I have been having this problem for a little over a week now. As soon I open the app, about 10 seconds later it closes. I reached out to customer service and tried everything they recommended and still nothing. Not sure what to do from here on out. Im using the Iphone 11 pro max and everything is up to day

someone please help

ChristinayPaiz · January 2020

@taylorbabyxo try clearing your Game Cache and see if it works

taylorbabyxo · January 2020

@ChristinayPaiz hey! Im not sure how to do that, also by doing this, does it delete any progress?

kokokokonut · January 2020

clearing cache I’d like just taking out the garbage. That is very safe. You do NOT want to Reset. That will eliminate your game progress, friends, etc. but cleaning Cache just removes unnecessary data, that makes your device run better.

taylorbabyxo · January 2020

Hey @kokokokonut thanks! But im not sure how to do so

kokokokonut · January 2020

what is your platform, and device? I can try and talk you through it, but need to know we’re on the same page.

taylorbabyxo · January 2020

Iphone 11 pro max

kokokokonut · January 2020

I’m I)ad, and I can’t find it in settings. Go to Google and ask how to clean cache on an iPhone 11 pro. My phone is android, so it’s different. I believe it’s in storage, but Check google. I will to for my iPad..

kokokokonut · January 2020

How to clear cache on iPhone & iPad https://9to5mac.com/2018/05/24/iphone-ipad-how-to-clear-cache/

Safari

Open Settings
Swipe down and tap Safari
Swipe down again and tap Clear History and Website Data, tap it once again to confirm

Then it goes on for other apps, but if you are crashing try following these steps from Customer Care, FAQs.

Here are tips about crashing, while it’s for an Android, the general instructions can apply to Apple products as well.
make sure you have plenty of room.
close unused apps
make sure you have a strong WiFi signal, and check this page, https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?s=troubleshooting&f=how-can-i-prevent-lag-crashing-poor-performance-on-my-android-device&p=all

taylorbabyxo · January 2020

Thank you, i tried all of these things and still nothing

kokokokonut · January 2020

I’m checking to see if there is any other help.

taylorbabyxo · January 2020

Thank you!

Crashing

Comments

How to clear cache on iPhone & iPad https://9to5mac.com/2018/05/24/iphone-ipad-how-to-clear-cache/

Safari

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