Get Free Stars - Help Us Bring Back The Videos!

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  • kokokokonutkokokokonut Community Moderator Moderators 24,117 Posts
    edited January 13
    Hi. @robertavyy so sorry you’re having this problem.   Can you list the info Kal8nda requests in the 1st post, and add any pertinent info.  As you can see, you are not alone, I know the latest u-date glitched it for some players. Right after it was fixed!  But hang in there there are a number of other threads , more discussion than this one, it’s an ongoing problem.  And I didn’t want you to think no one was listening.    I’ll ask if there is any news on this front, but no promises.  Again, welcome.  :)

    I notice you didn’t answer about your privacy settings.  

    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
  • robertavyyrobertavyy Registered Users, Member 390 Posts
    edited January 13
    What platform are you on – iOS 
    What device are you using?  iPhone xs
    What is the OS on your device? 13.3
    What country do you live in? Germany
    If you live in the European Union, did you consent to targeted ads? Yes
    In your privacy settings, is limit ad tracking turned on? No

    Which issue do you have in KKH? 
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing - sometimes
    3 – You have a free stars button, but it takes you to offers - sometimes

    instead of stars I’m getting 1 energy. 
    iOS doll
    Pm if need information ;}
  • robertavyyrobertavyy Registered Users, Member 390 Posts
    Hi. @robertavyy so sorry you’re having this problem.   Can you list the info Kal8nda requests in the 1st post, and add any pertinent info.  As you can see, you are not alone, I know the latest u-date glitched it for some players. Right after it was fixed!  But hang in there there are a number of other threads , more discussion than this one, it’s an ongoing problem.  And I didn’t want you to think no one was listening.    I’ll ask if there is any news on this front, but no promises.  Again, welcome.  :)

    I notice you didn’t answer about your privacy settings.  

    Thank you for help 🤗 I was freaking out a little bit 😄 now I hope it’s gonna be fixed 🤞🏻
    iOS doll
    Pm if need information ;}
  • hyamihyami Registered Users, Member 93 Posts
    I’m having the same issue as @robertavyy.  I clicked the free stats buttons, selected watch video, watched the video and I got one energy.  When I tried watching another video, it said there were no videos available.

    What platform are you on – iOS
    What device are you using? iPhone 7
    What is the OS on your device? iOS 13.3
    What country do you live in? Puerto Rico
    In your privacy settings, is limit ad tracking turned on? No, it's off
    If you could watch videos before, approximately when did the videos become unavailable? I noticed today.  I was able to get some K-stars last week, can't remember the day. 
    Which issue do you have in KKH? 
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing - This happens sometimes
    3 – You have a free stars button, but it takes you to offers - This happens sometimes
    My doll’s insta: Hyami.kkh 
  • zanetka1926zanetka1926 Registered Users, Member 2 Posts

    What platform are you on – iOS

    What device are you using? Ex. iPhone XS

    What is the OS on your device? 13.3

    What country do you live in?

    If you live in the European Union, did you consent to targeted ads? UK

    In your privacy settings, is limit ad tracking turned on? No

    If you could watch videos before, approximately when did the videos become unavailable? 


    Which issue do you have in KKH?


    1 – No free stars button -yes✅

    2 – You have a free stars button, but tapping it does nothing- yes ✅

    3 – You have a free stars button, but it takes you to offers- yes✅

  • Syndra xSyndra x Experienced Member Registered Users 706 Posts
    What platform are you on – Android
    What device are you using? Redmi K20 pro
    What is the OS on your device? Android 10
    What country do you live in? Philippines
    In your privacy settings, is limit ad tracking turned on? No
    Which issue do you have in KKH?
    After purchasing an SYS ticket, the videos I can watch per day became 5 videos from 20 videos. I can now just watch 5 videos a day. Today I watched 5 videos but I only got 3 kstars. I waited but I didn't get the other 2 kstars that I was supposed to get.
    ✨🌹 ✪ 💎 💋 🌟 🎆 ✩ 💗 ♛ 💖✨🌹 ✪ 💎 💋 🌟 🎆 ✩ 💗 ♛ 💖
  • HannahKKHHannahKKH Registered Users, Member 359 Posts
    What platform are you on – iOS, Android, Amazon or Facebook? iOS
    What device are you using? Ex. iPhone 10. iPhone 11 Pro
    What is the OS on your device? Ex. iOS 13. iOS 13.3
    What country do you live in? UK
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads? Yes
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? It’s been so long I can’t remember. Months, at least
    Which issue do you have in KKH?
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing ✔️
    3 – You have a free stars button, but it takes you to offers ✔️

    Recently sometimes when I am able to watch a video for kstars, my screen goes black and I have to force quit the app but then I receive 1 energy and I don’t receive the kstar. I’ve also had the same issue as others that when pressing the free stars button, nothing happens but it takes away my video and I can only get 3 or 4 stars that day

    And can we get better offers for iOS?! I miss when I could download an app to get kstars, but now I have to spend loads of money in real life on subscription boxes or shampoos, or take surveys that don’t even work because I’m ‘not eligible’ for the majority of them
  • beba13beba13 Registered Users, Member 107 Posts
    I too started having problems with this 😫🤦‍♀️

    What platform are you on – iOS
    What device are you using? Iphone 6s
    What is the OS on your device? iOS 13
    What country do you live in? Serbia but using Usa app store
    If you live in the European Union, did you consent to targeted ads? Yes
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? Yes till the recent update
    Which issue do you have in KKH?
    1 – No free stars button
    2 – You have a free stars button, but tapping it does nothing
    3 – You have a free stars button, but it takes you to offers ☑️
  • oopsididitagainoopsididitagain Registered Users, Member 614 Posts
     Today I was able to watch 5 videos for k stars, and it only paid out 4 stars.  Then it does the "no videos available! please try again soon!" thing that it always does when I hit the limit, even though I'm able to watch videos for energy, etc.  

    I just still can't believe the punishment we get for buying from this company in losing a total of 15 videos a day.  There really shouldn't be a limit like that; I would think you'd probably make more money from removing it since everyone on this forum wouldn't vehemently dissuade every person who asks from giving Glu a single penny so they can keep their videos...
  • TrashleyKKHTrashleyKKH Registered Users, Member 2,682 Posts
    I had a really hard time watching the free videos yesterday it took like almost half an hour of constantly going to the offer wall instead of offering a video to watch. 
    IOS Player 
  • MeliaMelia Registered Users, Member 1 Posts
    What platform are you on – iOS
    What device are you using? iPhone 8 Plus
    What is the OS on your device? iOS 13.1.3
    What country do you live in? Canada
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? Have never been able to
    Which issue do you have in KKH?
    1 – No free stars button- have never had one as long as I have played. 
  • BillyBobBourbonBillyBobBourbon Registered Users, Member 2 Posts
    What platform are you on? Facebook
    What device are you using? Tablet
    What is the OS on your device? Windows
    What country do you live in? Germany
    If you live in the European Union, did you consent to targeted ads? yes
    If yes, did you ever re-opt in for targeted ads?yes 
    In your privacy settings, is limit ad tracking turned on? no
    If you could watch videos before, approximately when did the videos become unavailable?on the Day when this threat opened
    Which issue do you have in KKH?
    1 – No free stars button: disapeared on same day when this threat opened 
    free Energybuttom disappeared too
  • emiliedkemiliedk Registered Users, Member 78 Posts
    What platform are you on – iOS
    What device are you using? iPhone Xs
    What is the OS on your device? iOS 13.3.1
    What country do you live in? Denmark
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? Works some days, but only for like 2 k-stars
    Which issue do you have in KKH? Both 2 and 3, and also it says “Sorry, no videos available” A LOT! 😰
  • Lia888Lia888 Registered Users, Member 173 Posts
    I’m not sure what others have experienced but it takes me at least 1 hour or a little over to watch videos for 20 free kstars. In the past it was shorter but over time it seems to have become longer and longer.
  • hyamihyami Registered Users, Member 93 Posts
    Hi! So it seems the problem was solved for me in the last update.  It’s actually working better than ever.  Hope it continues that way.  It used to take me more than one hour to watch the 20 videos (I had to tap the button a million times and kept showing the offer wall until it finally show the option to tap videos) and today it took only 20 minutes.
    My doll’s insta: Hyami.kkh 
  • bfol69bfol69 New Member Registered Users 27 Posts
    What platform are you on – iOS
    What device are you using? Ipad 2018
    What is the OS on your device? Ex. iOS 13
    What country do you live in? Canada
    If you live in the European Union, did you consent to targeted ads? If yes, did you ever re-opt in for targeted ads?
    In your privacy settings, is limit ad tracking turned on?  no
    If you could watch videos before, approximately when did the videos become unavailable?  2 days ago
    Which issue do you have in KKH?
    1 – No free stars button No
    2 – You have a free stars button, but tapping it does nothing. No
    3 – You have a free stars button, but it takes you to offers. Yes

    I used to be able to tap twice for the daily gift box.  Now it just sits on 10 stars for second box. And on the SYS when it asks if you want to watch a video to double your reward for voting, I choose yes, and nothing happens.  And I consider myself lucky if I can get two kstars a day, before it takes me to just the offers.  This is the third time I’ve had problems with videos.  All Glu says is it’s a demographic thing.  Aaarggghh!
  • haikawahaikawa Registered Users, Member 156 Posts
    haikawa said:
    What platform are you on – iOS
    What device are you using? iPhone 11
    What is the OS on your device? iOS 13
    What country do you live in? Singapore
    In your privacy settings, is limit ad tracking turned on? No
    If you could watch videos before, approximately when did the videos become unavailable? before this update!

    also i remember sometimes id play the whole ad through but i dont get a kstar reward while other times id click on watch video but no ad appears and no kstars are given
    anyway an update on how the videos are going for me: i can get all 20 kstars from 20 videos but only like once every two/three days??? confused but better than before i guess
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