Missing K Stars

DatGirlKeKe · January 2020

I was in the closet looking for clothes for my character and I was thinking about buying and when I exited my K stars were not there. I looked through my closet to see if I accidentally bought anything but I did not. I would like my K stars to be refunded back to me because it took me a while to reach that number of K stars that I had. Please Help!!

LoSpecter · April 2020

This also happened to me! I had 148 K stars and now I have 58 but there are no new clothes in my closet or anything! I need help too

LittleChubbyUnicorn · May 2020

It just happened to me too. I didn’t have too many yet it took me a lot of effort saving them up but suddenly I’m left with 25. I want them back please!

woahbabesursotoxic · May 2020

Omg same! I lost 70 stars, then today I lost 40!

woahbabesursotoxic · May 2020

Glu refuses to give back stars though 😭

beba13 · May 2020

guys you have to submit either a ticket to GLU support or to kalinda or eggs. They are the only ones whi can help and you could wait a while if you wait for response here. Hopefully when you do it will all be ok

woahbabesursotoxic · May 2020

@beba13 I did, they said they’ll investigate it but that they won’t tell me the outcome and they can’t refund my stars. Thank you though. 💕

kokokokonut · May 2020

Hi Dolls, when you have an issue like that, it’s asked that you send an InGame Ticket whenever possible.

Otherwise it’s doing double work, and can slowup the system for everyone. so -

Please contact Glu Support through an InGame Ticket.

1 Go to the top left corner of your game screen and tap the 3 lines.

2 - Next tap Help,

3- Next tap Glu Support

- If you do not see a contact form, you will see a prompt like ‘Can’t find what you’re looking for?’ I put in David, or Bowie, or Elvis....they don’t have anything about them, so it opens the contact us button.

Describe your issue, attach any files if applicable and not submit.

Sorry this is happening.

Since this is a thread that Dates back to January, I’m closing it, often time information has changed.
Members are welcomed to begin a new support thread if there isn’t a recent/current thread already in use,

Again, you are asked to contact support directly though an ingame message.

& When you go to send in a ticket it’s a PERFECT time to COPY SND SAVE YOUR HOLLYWOOD ID#

this way if you ever can’t get into the game, you can still send a ticket, from a browser. I the id# is like your keys to your front door. (Ah and the ingame ticket is like pulling into an attached garage.). Lol

Missing K Stars

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