Free videos disappeared

danjames12danjames12 Registered Users, Member 412 Posts
Hi, I just wondered Is anyone else not able to get free stars? Every time I click the get free stars it just opens this up... I don’t get offers anyway, never have (not sure why?) but now it won’t even let me have my ten videos. It just sits for about a minute loading before this sceen pops up... no option to click videos or offers. Just this. 
iOS player...used to play when the game first came out!! Flash forward about five different dolls and here we are.

playing this doll since January 2020, and doubt I’ll be changing again!

Answers

  • kokokokonutkokokokonut Community Moderator Moderators 25,858 Posts
    Have you sent a ticket to support?  Go to the top left corner of your game screen and tap the 3 lines to access Options. Next tap Help, then tap Glu Support describe your problem, attach a screenshot and submit.  They’ll help with this.  Good luck,and I’m sorry this is happening. :(
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜




  • kkhpeytonkkhpeyton Registered Users, Member 69 Posts
    I haven't been able to get videos either for a few days now. I can see the offers but not free videos.
  • danjames12danjames12 Registered Users, Member 412 Posts
    I’ll message support and see what they say, hopefully it’s something they/I can fix as I really don’t want to loose my videos 😂
    iOS player...used to play when the game first came out!! Flash forward about five different dolls and here we are.

    playing this doll since January 2020, and doubt I’ll be changing again!
  • BooskiBabiiBooskiBabii Registered Users, Member 595 Posts
    @danjames12 I thought everyone gets 20 videos daily for kstars. Do you only get 10 everyday? Well, when it was working correctly lol.
    🎗 Level 28 daily free player
    🤯 Mom of 4 [16, 15, 11,10]
    ✊🏻 BLM Supporter
    🌈 Equal rights for all
    📢 Advocate for Bipolar Disorder & Depression 
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