Lost game progress

PeytonT · June 2020

Hi, I'm a bit stressed right now. I just went to log on to play, and found out my game had suddenly reset itself a few levels back and I lost so much progress! I went from level 36 to 27, and lost all my clothes, houses, relationships, etc. that I had earnt during these levels. I am connected to facebook, and when the game opened it was congratulating me on connecting to facebook and gave me 20 kstars. I'm a bit stressed, since I spent so much effort into everything between level 27 to 36, and out of nowhere my game had reset itself. My device has plenty of storage, but I did not back up on the cloud, just using facebook. Any advice would be greatly appreciated! I have submitted a ticket to glu, but just wondering if anyone had encountered this before and what I should do to avoid it in the future?

livyx · July 2020

Hi! Unfortunately, there is nothing more to do... I hope the support can help you! To prevent it from happening, always make sure that you're logged in with your game center, eventually Facebook and most importantly, don't delete your game from your phone

nath01 · August 2020

PeytonT said:

Hi, I'm a bit stressed right now. I just went to log on to play, and found out my game had suddenly reset itself a few levels back and I lost so much progress! I went from level 36 to 27, and lost all my clothes, houses, relationships, etc. that I had earnt during these levels. I am connected to facebook, and when the game opened it was congratulating me on connecting to facebook and gave me 20 kstars. I'm a bit stressed, since I spent so much effort into everything between level 27 to 36, and out of nowhere my game had reset itself. My device has plenty of storage, but I did not back up on the cloud, just using facebook. Any advice would be greatly appreciated! I have submitted a ticket to glu, but just wondering if anyone had encountered this before and what I should do to avoid it in the future?

hi, were you able to solve your problem? 
I changed my cell phone and as it always appeared
 that the game was being saved I believed. 
it happened that I went from 33 to 22, I lost everything I had
.

HatakeNatalia · August 2020

My game was closing everytime i oppened today, so i deleted and downloaded again. My progress was saved on facebook but it was a game from 2 weeks ago, i don't know what to do.

Lost game progress

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