Can't connect to the network

CalanthaCalantha Registered Users 187 Posts
edited September 2020 in KKH FAQ & Support
I suddenly can't access the game....there is nothing wrong with my WiFi or data...all other apps and internet access are fine...anyone else having this issue?? I am on Android

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  • prettyKKHprettyKKH Registered Users, Member 50 Posts
    Calantha said:
    I suddenly can't access the game....there is nothing wrong with my WiFi or data...all other apps and internet access are fine...anyone else having this issue??

    I actually thought I was the only one! I was surprised to see this when I opened the forum. After many attempts of opening the app I gave up :<
  • lexbaby42lexbaby42 Registered Users, Member 248 Posts
    Neither of my games are loading and I tried it with my WiFi and my data so I think the game is down at the moment 😩
  • kokokokonutkokokokonut Moderators 29,091 Posts
    I’m in ny and suddenly none of my games can access.  Let’s see how widespread this is and I’ll see about getting help. 1st I’m rebooting .
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • hepahepa Registered Users, Member 6 Posts
    I have the same issue. It started for me about 20 mins ago (it’s 6:30pm in Minnesota). 
  • CalanthaCalantha Registered Users 187 Posts
    I happy to know it's not just me...but grrr
  • saintsofheathersaintsofheather Registered Users, Member 250 Posts
    Same here! Just tried to get in and nada
    ~Free IOS player since November 2019~
  • prettyKKHprettyKKH Registered Users, Member 50 Posts
    I'm from the Philippines and at around 6:30 am it was still fine. Tried opening the app again at 7am and couldn't get in since then
  • beba13beba13 Registered Users, Member 680 Posts
    Its happening to me too 😭😭😭
    🌻IOS player🌻
    Been on KKH since day one with brakes 🥰
    Always looking for new friends 
    https://www.facebook.com/Bebac ♥️
  • pristinepersonpristineperson Registered Users, Member 2,659 Posts
    I’ve tried as well, I was just playing then now it says I can’t connect but my network is working perfectly, so I know this is just a game issue please fix it ASAP.
  • milristmilrist Registered Users, Member 395 Posts
    I was in the game half an hour ago. Now I too can't connect. I'm on android :(
  • VictorianVictorian Registered Users, Member 1,110 Posts
    Same issue and I can't sleep because of it. It's 02.36 am here please fix it asap I can't lose tickets because of it D':
    20 year old from Turkey & Android Player
    Striking untill they give everyone 20 videos a day
  • SA93SA93 Registered Users, Member 79 Posts
    I have the same issue. Android samsung note 20
  • amorlightlyamorlightly Registered Users, Member 178 Posts
    I have the same issue using IOS. 
  • kokokokonutkokokokonut Moderators 29,091 Posts
    edited September 2020
     ok, I’ve reached out and we should have help or word shortly.  I saw posts on FB so, widespread is actually better than one game not getting in.  
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • SamanaKKHSamanaKKH Registered Users, Member 1,133 Posts
    I'm having the same issue can't get into my game, on IOS
    ✧ iOS user ✧
    Add me on Facebook here
      

  • mcmaltamcmalta Registered Users, Member 75 Posts
    same issue and I’m on IOS
  • mikaylachimomikaylachimo Registered Users 2,937 Posts
    Same issue (iOS). Can’t connect pop up. Hope it gets fixed soon because I just got another ticket to submit! 
    platform: iOS 💞 message me for add info!
    follow my gameplay on instagram: mikaylakkh
  • JulietaluciaJulietalucia Registered Users, Member 380 Posts
    I just lost a ticket because i can’t get into the game. Thank you gluuuu 🙄
  • dpetersdpeters Registered Users, Member 2,843 Posts
    Same issue! Hope it gets fixed soon! 
    Android player 
    Christmas lover 🎄
    #duetstiesystemisunfair
    #fomoiskeepingmehere
  • SaigeAnneSaigeAnne Registered Users, Member 449 Posts

    I have an iPhone XR, if that helps. I’ve tried cellular data and wifi, along with restarting my phone. Everything works except for KKH. I hope this can get fixed within 2 hours because otherwise I’ll miss a SYS ticket—and if they give everyone more tickets to compensate, it still doesn’t make up for me losing a ticket because everyone will get the same amount of tickets.
  • VictorianVictorian Registered Users, Member 1,110 Posts
    I should have submitted that ticket 2 hours ago, I am such a dumbass
    20 year old from Turkey & Android Player
    Striking untill they give everyone 20 videos a day
  • jhabsjhabs Registered Users, Member 1,942 Posts
    Several people have commented about missing tickets in SYS due to their timer.  It’s likely others weren’t able to finish a gig, therefore setting their achievement back to zero, or open their game to watch their daily videos before the timer resets. Hoping there will be compensation for our inability to open our games @KalindaKing @eggsandbananas
  • kokokokonutkokokokonut Moderators 29,091 Posts
    hang in there.  Help is on the way.  
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • datesaremyfavedatesaremyfave Registered Users, Member 358 Posts
    iOS 11 pro max and having the same issue. Internet is 11 ms ping, 287 mbps download, 258 mbps upload
  • JenniferKKHollywoodJenniferKKHollywood Registered Users, Member 370 Posts
    Same issue here, in Sweden and iOS if that matters
    iOS player 🌸
    English is not my first language so I apologize for my grammar 🙈
    Add me on facebook (let me know who you are on the forum if the names/picture don’t match)
    https://www.facebook.com/jennifer.lundqvist.792

  • datesaremyfavedatesaremyfave Registered Users, Member 358 Posts
    Yeah it's going to drop my reality achievement from like 33% back to 0 RIP

  • woahbabesursotoxicwoahbabesursotoxic Registered Users, Member 2,533 Posts
    Yeah I can’t get in either. Everything works besides KKH
    iOS🖤. Doll (Holly) 🍒
  • luvs2gruuvluvs2gruuv Registered Users, Member 2,023 Posts
    same
    Platform: Android/ Doll's name: Syndy KKH
    Level: 73/officially ran out of old story lines at 72
    Ranking: A+++
    Addicted

  • JabberwoohJabberwooh Registered Users, Member 273 Posts
    @Victorian saaaaaaaame. I didn't stress with submitting a few hours ago and now I've lost one ticket (possibly 3 if it isn't fixed before I fall asleep) and several hours of gameplay progressing towards TB event boxes. I'm gonna start forcing myself to use tickets the second I receive them from now on because I've lost so many due to my own dumb brain...
    Android player - K star hoarder - Frugal b*tch
    (In-game username: Abbie)

    KKH Discord server: 
    https://discord.gg/2ew22AybF9

  • ArianaKKHArianaKKH Registered Users, Member 452 Posts
    I thought it was just my phone, it’s 3 am here and I wanted to do some reality shows before going to bed but I guess I’ll do them later 😅
    iOS player
    Add me on Facebook: https://www.facebook.com/ari.kkh.184
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