🎆 KK:H Update v11.3 🎆

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Comments

  • beba13beba13 Registered Users, Member 680 Posts
    asalaxo said:
    we need our videos fixed, glu. we’ve lost 60 stars already 😾
    I dont know about the rest on ios but today i lost all my videos it just keeps saying there are no videos to watch. 😤😤😤😤
    🌻IOS player🌻
    Been on KKH since day one with brakes 🥰
    Always looking for new friends 
    https://www.facebook.com/Bebac ♥️
  • sharonbp95sharonbp95 Registered Users, Member 248 Posts
    edited September 2020
    LydiaKKH said:

    10 kstars update I got today at 1am.
    What did you write to them? Because I have 10 videos since I started playing and everytime I complain with support they say they have no control over how many videos the game shows me 🤦🏻‍♀️
    iOS Player
    Add me https://www.facebook.com/sharon.kkh.7
    English isn't my first language
  • eligureligur Registered Users, Member 906 Posts
    do the videos not work for anyone else? another video glitch perhaps? so now we went from mostly 20 videos to 0. well played...🤡
  • sharonbp95sharonbp95 Registered Users, Member 248 Posts
    The only good thing about this is that MAYBE they bring back the 20 videos for ALL players. If this didn’t happen then people like me that always had 10 videos would still be ignored by glu. 
    iOS Player
    Add me https://www.facebook.com/sharon.kkh.7
    English isn't my first language
  • kokokokonutkokokokonut Moderators 29,091 Posts
    re: no videos for stars
    Ok I just checked my games , and after the iOS had 1 video to watch, the iPad and both Androids can’t watch videos for stars.  I’ll put through a report for this.  When did it start?
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • eligureligur Registered Users, Member 906 Posts
    re: no videos for stars
    Ok I just checked my games , and after the iOS had 1 video to watch, the iPad and both Androids can’t watch videos for stars.  I’ll put through a report for this.  When did it start?
    it happened for me today and only today hopefully. if it continues happening i dont see the point in spending any more time on this game lol
  • mz_understood2011mz_understood2011 Registered Users 32 Posts
    re: no videos for stars
    Ok I just checked my games , and after the iOS had 1 video to watch, the iPad and both Androids can’t watch videos for stars.  I’ll put through a report for this.  When did it start?
    It started today for me. I’m on iOS.
  • Asena_55Asena_55 Registered Users, Member 243 Posts
    I can’t watch any videos either it‘s so frustrating because Black Friday and Halloween is soon. I hope it gets fixed very soon. Still hoping for 20 videos for everyone but that will probably not happen.
  • kokokokonutkokokokonut Moderators 29,091 Posts
    Ok i just sent in a report about the videos, and I'll follow up tomorrow when everything opens for the week.  so sorry this is happening. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • thatgalbiathatgalbia Registered Users, Member 456 Posts
    my videos aren’t working at all either. we better get compensated for this. first A LOT of us lose 10 videos after getting 20. now we can’t even watch videos. wtf 🤡🤡🤡
  • Lia888Lia888 Registered Users, Member 2,052 Posts
    I’m on iOS and had problems with videos today too besides losing the 20 videos. It would go to the offer wall but I kept clicking and was eventually able to watch 10 videos which took about 32 minutes to watch. I hope this whole thing is fixed soon. 
  • princesspreciousprincessprecious Registered Users, Member 1,046 Posts
    Did anyone else's free aquamarine dye that we were gifted with the new update disappear?
  • julia19julia19 Registered Users, Member 802 Posts
    I have only been able to watch 3 videos for Kstars today, it keeps trying to redirect me to the offers page 
  • Lia888Lia888 Registered Users, Member 2,052 Posts
    @princessprecious, my aquamarine dyes (5 from the update + 3 from sys) seem to post fine.

  • dotti_hdotti_h Registered Users, Member 614 Posts
    Wow I seem to be lucky that I could watch 9 videos. Still.
    I have lost 71 Kstars since the update. + a SYS ticket... 

  • princesspreciousprincessprecious Registered Users, Member 1,046 Posts
    I had 5, then got 3 from SYS and only have 3, so 5 of mine have gone without using them @Lia888
  • Lia888Lia888 Registered Users, Member 2,052 Posts
    @princessprecious, I would at least submit a ticket to Glu support to see what happens. It’s unfortunate that you have to screenshot almost everything, but if you had a screenshot of when you collected the dye or one in the kloset showing the 5 aquamarine dyes it may help. Good luck! I hope you get someone in support that can resolve the problem. 🙂
  • kkhsimonekkhsimone Registered Users, Member 386 Posts
    Aaaand i lost all my videos now☺️☺️☺️ 
    Seems fishy that this is all happening before Black Friday😤
  • sandraliissandraliis Registered Users, Member 409 Posts
    edited September 2020
    Lost my videos too today. Still had them yesterday.
    edit: nvm got to watch all 10 now (ios)
     iOS 🇪🇪
    20 VIDEOS FOR EVERYBODY
  • haikawahaikawa Registered Users, Member 730 Posts
    yep lost my videos as well. i hope this gets fixed soon bcos this is throwing a big wrench in my bf savings plans
    iOS Level 33  ❣ 
    Daily Free Player  ❄︎  Nov '19 - now 
    #UpdateWeekdayTBBoxes ⋆ #TSusingAverages ⋆ #All4ItemsinEventBoxes ⋆ #20VideosforEveryone
  • pristinepersonpristineperson Registered Users, Member 2,659 Posts
    glu 😭 I'm 😭 begging 😭 you 😭😭😭
    can you please fix this for the next update? 
    I'm tired of my eyes popping out. 😭😭😭


    How they used to be: 

    If they fixed it I’d actually buy it, isn’t that what they want? Money?
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