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Android Crashing since 11.6.0 update!

MilonvecKMilonvecK Registered Users, Member 27 Posts
in KKH FAQ & Support
Ever since the update, my game has been crashing nonstop. When my doll leaves a venue, the game crashes. When she exits the closet, the game crashes, and so on. 

This needs to be resolved!

Device: Android Samsung Galaxy 8
Level: 48
Doll Gender: Female

Comments

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    *M*O*N*S*T*E*R**M*O*N*S*T*E*R* Registered Users 57 Posts
    Same issue for me.
    Device: Android Samsung Galaxy S20 Ultra
    Level: 99
    Gender: Female
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    *M*O*N*S*T*E*R**M*O*N*S*T*E*R* Registered Users 57 Posts
    We won't even be able to participate in the SYS. 😞 
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    *M*O*N*S*T*E*R**M*O*N*S*T*E*R* Registered Users 57 Posts
    This is the worst weekend ever, not being able to play. 
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    edited December 2020
    So can we get a bug fix???!!!? Because we have two users here who are experiencing crashing on android platforms.

    @eggsandbananas

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    kokokokonutkokokokonut Moderators 29,115 Posts
    Hi, you are in good company. I'm working nonstop to fix my androids.  I'll send  the link to glu.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    Alright good to know its not just me and Monster.
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    Wow I sure hope we're compensated for missing an entire event because I tried getting in once more and the game crashed after exiting the closet. 
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    *M*O*N*S*T*E*R**M*O*N*S*T*E*R* Registered Users 57 Posts
    @MilonvecK I sincerely doubt we will, but if they could just get my game to work I would be more than happy. 
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    Fantastic. An entire event missed and not a word from Glu about the crashing issue. Amazing. 
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    *M*O*N*S*T*E*R**M*O*N*S*T*E*R* Registered Users 57 Posts
    This keeps popping up everytime the game crashes:

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    *M*O*N*S*T*E*R**M*O*N*S*T*E*R* Registered Users 57 Posts
    @KalindaKing can you please, please, PLEASE have the team look at this?
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    Wow the silence is very telling. 
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    brom617brom617 Registered Users, Member 559 Posts
    Try messaging Kalinda directly. Usually tagging her might not get her attention but she will definitely check her messages.
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    KalindaKingKalindaKing Moderators 5,602 Posts
    Sorry I can't tag Monster - if you have your ID saved, please send me a private message so we can try to help!
    #VIPKalinda
    http://smarturl.it/PlayKKH
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
    My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    edited December 2020
    Tried to reinstall and that didn't work 😡 I'm done.
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    So next week is Christmas and I have missed every single event that came with this update due to the crashing. Unbelievable. 
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    Game still crashes. No idea why this happens to Samsungs only 😡
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    eggsandbananaseggsandbananas Registered Users, Moderators 400 Posts
    There is a new update on Google Play (v 11.6.1) -- please update to that version and let us know if the crashing has stopped.
    Save your Hollywood IDs so we can better help you! (Top left menu > Help > Copy ID)
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    MilonvecKMilonvecK Registered Users, Member 27 Posts
    I reinstalled and it won't even let me in the game.
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    propadohpropadoh Registered Users, Member 3 Posts
    the game isnt crashing anymore but I cant play sys events neither get the kollections
    Device: Xiaomi Mi-a2 Android
    Level:30
    Hollywood ID: cd9e77db47848d4a
    Pin: dcy8h8
    Doll gender: Female

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