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No prize from Diamond Kollection

liliburnsliliburns Registered Users, Member 1 Posts
in KKH FAQ & Support
I spent 12 diamonds in the Goddess of Love Kollection. Game lagged and I didn’t receive any prize 😣

Comments

  • kokokokonutkokokokonut Moderators 29,115 Posts
    edited February 2021
    close the game completely, reopen, and when you get to the Diamond Kollection screen, see if there is a spin waiting for you. This has happened to me on occasion.  If the spin isn’t there, if it wants you to pay something, send a ticket to Support. Go to the top left corner of your game screen and tap the 3 lines to access Options. Then tap Help and then tap Glu Support. Explain what happened and send in the ticket.   Hood luck. :)
    If you are having trouble DO NOT UNINSTALL THE GAME!
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    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
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