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Just spun a diamond collection and didn’t receive any items

ana_fabana_fab Registered Users, Member 23 Posts
in KKH FAQ & Support
Hi!
I didn’t know where to post this, since there are no threads addressing this, but I wanted to ask about a certain situation. I just bought a spin for the new diamond collection, Star of the Show Kollection, and I did not receive an item. It processed the diamonds as payment, but the game lagged out and did not give me an item. What should I do?

Comments

  • patiencebrodypatiencebrody Registered Users, Member 455 Posts
    Spin again, it doesn't charge twice when that happens
  • YvonneColeYvonneCole Registered Users, Member 17 Posts
    I got the same situation. I bought 12 diamonds to spin on a KOLLECTION item. The system logs out with an error message saying “losing connection”. When I rebooted my device, log back in the game, my diamonds are gone and didn’t receive anything. I can’t click play without paying another run of 12 diamonds. Do you get your issue resolved? And how? I am trying find solution too.
  • brunakkhbrunakkh Registered Users, Member 1,307 Posts
    You should definitely contact support! They will probably help you
    IOS player
    🌸 be nice to each other 🌸
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