Why is my game not working?

mikie · April 2021

Hi! I went on my game this morning but went to sleep. But then when I woke up to get on it again I would just get a white screen. I swiped out of everything and repowered by phone but neither worked. I backed up my phone and uninstalled it. After I reinstalled it, my screen now turns black and says ‘ previously saved game found!’ is all I see. I don’t know what to do now and I don’t want to miss out on the week😭

amorlightly · April 2021

Do you have an iPhone 12 Pro Max? Because i have the same problem, they are working on it. Hopefully we’ll be able to get back into our games soon.

firebender · April 2021

Nice to know I’m not alone. I have the same problem

kandy_rain_22 · April 2021

mikie said:

Hi! I went on my game this morning but went to sleep. But then when I woke up to get on it again I would just get a white screen. I swiped out of everything and repowered by phone but neither worked. I backed up my phone and uninstalled it. After I reinstalled it, my screen now turns black and says ‘ previously saved game found!’ is all I see. I don’t know what to do now and I don’t want to miss out on the week😭

Mine doesn’t work either! I woke up with a blank white screen!!’

kandy_rain_22 · April 2021

amorlightly said:

Do you have an iPhone 12 Pro Max? Because i have the same problem, they are working on it. Hopefully we’ll be able to get back into our games soon.

Here’s my screen since this am!!

firebender · April 2021

It’s been hours. I’m missing tickets for the sys event

kandy_rain_22 · April 2021

Today is now the second day, I’ve missed many tickets. Is this going to be fixed or taken care of? @KalindaKing

kokokokonut · April 2021

An update has just been released to fix this. Kalinda posted this, with instructions.

KalindaKing said:

Good news! You can start checking the App Store for a new mini update (11.11.2) and this should resolve the issue for players with the iPhone 12 Pro Max. Please confirm your game works after you get the update and then you can contact in-game customer care for compensation. Only players with that device will get compensation!

kkh893 · April 2021

There is still no update for me😭 I haven’t been able to play for over 24hrs I’m missing out on so much!

kokokokonut · April 2021

Are you on the iPhone 12 Pro Max? There is a mini update v11.11.2. If you haven’t updated to this, go check your App Store. If you can not see the 11.11.2 update, go here and submit a ticket to customer care. https://glumobile.helpshift.com/a/kim-kardashian-hollywood/ Good luck.

casey224 · June 2023

I'm using Samsung Tab A tablet. I'm still hoping to get the game to launch soon. The Good News post doesn't work for anyone but those playing on that one particular device, unfortunately. This is the 4 th day I'm missing out on with KKH.

Why is my game not working?

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