Customer support robbery - HELP
lilirose98
Registered Users, Member 621 Posts
Hi Dolls,
I wanted to bring to light how I am being robbed by customer support. I want to shout it off the roof tops because I am appalled at how in considerate and nonchalant they are about literally taking my money. Last week I was able to get the preppy GB items plus 40k stars. I bought a package of stars to get the Daisy kollection which I got all of the items (crazy I know). The kollection included 80 stars. I never received them so I closed my game and that didn’t work. I removed the app and I was locked out for 5 days. Fast forward, I’m back on and I lost the whole kollection and I didn’t have the stars I purchased. I’ve been going back and forth with them with receipts, pictures of the items in the kollection of me wearing them and a picture showing the kollection has not been bought. They refuse to give me the kollection or the stars that I paid 59.99. They say there is nothing they can do. Which is a lie! The diamond boxes once glitched on me and I paid but didn’t get the item. They refunded me the diamonds I used. They are robbing me of my cash. Does anyone know what I can do to get my money back? This is sickening!
I wanted to bring to light how I am being robbed by customer support. I want to shout it off the roof tops because I am appalled at how in considerate and nonchalant they are about literally taking my money. Last week I was able to get the preppy GB items plus 40k stars. I bought a package of stars to get the Daisy kollection which I got all of the items (crazy I know). The kollection included 80 stars. I never received them so I closed my game and that didn’t work. I removed the app and I was locked out for 5 days. Fast forward, I’m back on and I lost the whole kollection and I didn’t have the stars I purchased. I’ve been going back and forth with them with receipts, pictures of the items in the kollection of me wearing them and a picture showing the kollection has not been bought. They refuse to give me the kollection or the stars that I paid 59.99. They say there is nothing they can do. Which is a lie! The diamond boxes once glitched on me and I paid but didn’t get the item. They refunded me the diamonds I used. They are robbing me of my cash. Does anyone know what I can do to get my money back? This is sickening!
3
Howdy, Stranger!
Comments
I'd recommend messaging @KalindaKing about it directly, she might be able to help. 🤞🏻 If not, then contact your bank; they should be able to reverse the charge.