Game wouldn’t open/Lost resources

MoJo1230MoJo1230 Registered Users, Member 70 Posts
edited September 27 in KKH General Discussion
Anyone else having this problem. I went to collect my prizes from SYS when the game started to glitch. I restarted the game but same thing happened. So I restarted my device and tried opening the game. This time it said the game couldn’t connect to the network. I decided to give it some time to correct its self and try again later. All my other apps are working so it was clearly just this one game. I tried again hours later and it still won’t open. Is this an issue with the game or just my account. If it’s just me what can I do to rectify the issue? 
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Comments

  • geenellysgeenellys Registered Users, Member 256 Posts
    Same thing happening to me I thought it was my internet connection and I restarted my router several times but I have good ping so it wasn't that I tried everything on my end to open the game to collect the squad box and I came here to see if I was the only one 
    She/Her 

    @geenellys in all social media.
    Blair Waldorf in game.

    26, Android (daily player⭐️)
  • geenellysgeenellys Registered Users, Member 256 Posts
    I hope its playable by tomorrow's sys event
    She/Her 

    @geenellys in all social media.
    Blair Waldorf in game.

    26, Android (daily player⭐️)
  • MoJo1230MoJo1230 Registered Users, Member 70 Posts
    Me too @geenellys 😔 
  • AmsterdamnAmsterdamn Registered Users, Member 6 Posts
    Same here 😭 I’ve been trying to log into the game for 2 hrs now.
  • Olivia1896Olivia1896 Registered Users, Member 144 Posts
    Mine won’t open either 
  • Andrea99Andrea99 Registered Users, Member 4 Posts
    Same here! I haven’t collected my prizes yet 😭 I hope they fix the problem quickly 
  • DazzledShamrockDazzledShamrock Registered Users, Member 3 Posts
    I've also been having the same issue for the past 3 hours. I was almost finished with an 8 hour task and I'm sooooo annoyed. Tried restarting the app and my phone, but everything else is working just fine.  I finally figured out how to contact Glu and just reported this issue.  Hopefully it can be fixed sooner rather than later!  
    KKH: Shamrock
    Game Center: Shamrockieee
    Discord: Shamrock #3817
    Android
  • KatarzynaKatarzyna Registered Users, Member 13 Posts
    Same here, I'm an android player. 
  • HeidiTDHeidiTD Registered Users, Member 9 Posts
    Same here😭, I’m on iPhone. WiFi of 4G had no effect. Hope they can fix it soon! 
  • OhemilieOhemilie New Member Registered Users 903 Posts
    Same here, can’t open since 4am uk time! 
    iOS player 
    level 69
  • CalanthaCalantha New Member Registered Users 176 Posts
    Me too!! Android
  • thelilbootythelilbooty Registered Users, Member 58 Posts
    Same!! my friend uses her ipad and started a tasked right before she got kicked. She restarted and updated her ipad and i updated my iphone too but literally nothing 
  • BriannakkhBriannakkh Registered Users, Member 361 Posts
    Same, I managed to start a 8hr gigs before this happened 🥲 Iphone player, updated my phone as well as I thought that might help
  • nnnooynnnooy Registered Users, Member 174 Posts
    Same! I can't open my game and it gives me this message: 
    I am connected to WiFi and don't have any problems with it....
    🦄🌺 Android player 🌺🦄
    🦝☣ A+++ 🦝

  • LexiMcKinnonLexiMcKinnon Registered Users, Member 25 Posts
    Same here! I came on the forum to see of anyone else can't enter the game and well well seems like I'm in good company.
    I'm an Android player - Xiaomi Redmi Note 7
  • kkh_kyliekkh_kylie Registered Users, Member 340 Posts
    Same here. I tried on wifi and 5g and not working. I hope i will be able to get the current SYS prizes before the new SYS TB 😔😕
  • MoJo1230MoJo1230 Registered Users, Member 70 Posts
    I’m happy to see at least I’m not the only one. When I first came on the forum and didn’t see any messages I got concerned but I figured I’d ask first before I panicked lol. Thank you reassuring me that I’m not the only one everyone. 
  • ChicagoChicago Registered Users, Member 9 Posts
    Same!!  :/  I want to get my prizes
  • aprilhaineaprilhaine Registered Users, Member 67 Posts
    Same! Have not collected my prizes from SYS, and i started an 8 hour event before it glitched 😱
  • Julia_KKHJulia_KKH Registered Users, Member 228 Posts
    edited September 27
    Same! Have not collected my prizes from SYS, and i started an 8 hour event before it glitched 😱
    I think we get the prices automatically even tho we don't collect them, not sure but i think so.

    (if we didn't collect them before the next sys starts)
  • boujeejenboujeejen Registered Users, Member 248 Posts
    edited September 27
    same here on iOS!

    edit; before this started i had collected my SYS prize for 12th place… then it somehow moved me down to 14th ?? but i still collected an item that would’ve been for 12th. 
  • ShellydaliieShellydaliie Registered Users, Member 342 Posts
    Same for me, I haven't collected my prizes either. :(
  • IrisChanelIrisChanel Registered Users, Member 312 Posts
    edited September 27
    Same here!!

    And it messes up with the timing of my daily box🤦‍♀️
    ♎️♌️
    Here for the fashion!
    You can add me on https://www.facebook.com/irischanel.kkh
    🤗
  • BellaKKHBellaKKH Registered Users, Member 537 Posts
    Me too! I checked Wi-Fi, 4g, which are working on everything else except the game. I haven’t collected SYS prizes yet as just waking up! Hopefully it’s fixed ASAP!
  • kkhaylinakkhaylina Registered Users, Member 112 Posts
    Same here, I collected my prize this morning but ever since I did that I haven't been able to open my game :#
  • megandppmegandpp Registered Users, Member 148 Posts
    yep same! my wifi and 4G are solid so it's not that. 
  • OhemilieOhemilie New Member Registered Users 903 Posts
    Ok it just let me in but I can’t get into sys and my diamonds have gone from 70 to 8?!
    iOS player 
    level 69
  • OhemilieOhemilie New Member Registered Users 903 Posts
    How do I get my diamonds back?! 
    iOS player 
    level 69
  • kkhaylinakkhaylina Registered Users, Member 112 Posts
    kkhaylina said:
    Same here, I collected my prize this morning but ever since I did that I haven't been able to open my game :#

    Update: I can get in but all my diamonds are gone :o
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