@agrcic@jm323@tt_ and everyone else who’s in the wrong level, contact support! They fixed it and placed me back in gold!
How long until they answered you? Because they never responded to any correspondence I emailed them, starting from first text at 9:58 am until my last text to them at 9:26pm. No response at all.
Took them 3hrs (5:55pm) to initially respond to get more info after I messaged them at 2:49pm. Then the issue was fixed around 7:57pm but I didn’t noticed until like 9:30pm because I was out
I can’t do anything in sys still, when I originally started it said zero tickets… then I tried it later and I hade 1.. tried to submit and it said I had locked accessories. Whatever. I tried again, 2 tickets available, great! Then I’m not able to submit them because of “locked” items. Then I went back into the game, zero tickets!!!!
I have not been able to submit any tickets still, I would have been able to submit 4 by now. I’m annoyed.
This sucks bc I spent so much money on this game and the game just decided to crash badly like this. Not to mention the free items for new players only and the fact that not everyone is getting 20 videos/day too🙄
I decided to contact support even though I haven't been placed in a group yet, and told them what level I was in during the last SYS. Hoping this can avoid being placed in the wrong group! Will update for others in the same situation
Played on and off since the beginning 💕 ✨ iOS, Sammie KKH on FB ✨
For me, Simon's call to apologize for the malfunction is the reason the game keeps crashing. I've basically lost a whole day now... 🙃
me too!! I can't close the speech bubble but I can still scroll across the stream just not tap any other options
it happened to me a few months ago too and it took ages to fix, one time I got lucky and just kept tapping the text repeatedly but now it's not working ....cant do todays event
Contacted Glu yesterday after losing over 40+ diamonds and close to 150 stars. Was told the issue was being looked at and my ticket was just closed ???? Wtf is going on!!!!
Glu is aware, but they can't adjust or control levels. If I hear anything, I'll post here. I'm sorry this is happening.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
@ekphonesis@aimeemm Send in a ticket! It’s the lil lines in the top left corner of your game, then help, then customer care.
I’m not sure why Glu is giving such mixed responses about this. I was also put into bronze and moved into gold after sending in a ticket, as well as a lot of other people. They can definitely adjust your level.
@kokokokonut@KalindaKing Can you please forward to Glu that a lot of people are having issues with the compensation from Simon freezing their games? I’ve seen a lot of people reporting it and no acknowledgement about it, and the people affected can’t exactly send in tickets themselves.
I contacted support and they still put me in the wrong sys group… 🙄
Same. They did manage to put me in a new group, but it’s still bronze 1 when I should be in gold.
Oh hey, here’s an idea, get rid of the tier system and we won’t have this problem! 🙄
meanwhile i contacted support & they told me to wait. & i'm still in bronze even though i should be in gold, with no trendsetter group still. it's really unfair that some people are getting this resolved & others aren't being helped, or only partially helped
Glu is aware, but they can't adjust or control levels. If I hear anything, I'll post here. I'm sorry this is happening.
i'm usually very quiet on these forums, especially with glitches & other issues, but it's really unfair that glu IS adjusting levels for some players and not for all of us who were dropped down to bronze 1
If you were having TS problems, please submit a look and see if your style level shows up now? It should be fixed.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
I contacted support and they still put me in the wrong sys group… 🙄
Same. They did manage to put me in a new group, but it’s still bronze 1 when I should be in gold.
Oh hey, here’s an idea, get rid of the tier system and we won’t have this problem! 🙄
same! they moved me to silver 1 when I should be in gold 1… even though I explained that I finished in 2nd in silver 3 on sunday… honestly this is ridiculous
@kokokokonut@KalindaKing Can you please forward to Glu that a lot of people are having issues with the compensation from Simon freezing their games? I’ve seen a lot of people reporting it and no acknowledgement about it, and the people affected can’t exactly send in tickets themselves.
Hi, I sent info in about Simons call freezing and crashing games earlier, haven't heard back yet. I'm hoping that means they're checking.
@jm323 I was informed level manipulation by Support is not possible. If it's correct that Support adjusted another players game, but they still didn't get into the right level, maybe the info that I was given is correct - Support can't adjust a SYS level. Support is backlogged I'm sure, but you are free to contact them, explain and ask them about it.
And if I hear about it, I'll post here. I'm sorry this happened.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
I decided to contact support even though I haven't been placed in a group yet, and told them what level I was in during the last SYS. Hoping this can avoid being placed in the wrong group! Will update for others in the same situation
Glu replied about 8 hours later with this message, and then after I submitted another look I was placed in the correct SYS group (points haven't carried over yet).
Played on and off since the beginning 💕 ✨ iOS, Sammie KKH on FB ✨
@kokokokonut there are so many other players who have said they contacted support and were put back in the right group, meanwhile myself & some others are still stuck in bronze. i'm FINALLY in a trendsetters group but being in bronze while others have been adjusted is absurd
thanks @lilirose98 i sent them screenshots of my prizes and ranking too, last night, and again just now. hopefully this time they'll actually adjust my level. i am so angry (not at you lol) that some players are getting rightfully adjusted & others are just sitting in bronze. i'm not spending weeks losing out on prizes & working my way up again
thanks @lilirose98 i sent them screenshots of my prizes and ranking too, last night, and again just now. hopefully this time they'll actually adjust my level. i am so angry (not at you lol) that some players are getting rightfully adjusted & others are just sitting in bronze. i'm not spending weeks losing out on prizes & working my way up again
I totally understand! It took 15 hours for them to respond to me and even with that it took 6 hours later for me to be placed correctly. Hang in there and I hope they clear this up for you sooner rather than later. 🤞
Comments
✨ iOS, Sammie KKH on FB ✨
it happened to me a few months ago too and it took ages to fix, one time I got lucky and just kept tapping the text repeatedly but now it's not working ....cant do todays event
issue was being looked at and my ticket was just closed ???? Wtf is going on!!!!
🌺 your Filipina girl│ign: Gazini iOS daily player since 2015│let's be friends~! 🌺
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Send in a ticket! It’s the lil lines in the top left corner of your game, then help, then customer care.
Can you please forward to Glu that a lot of people are having issues with the compensation from Simon freezing their games? I’ve seen a lot of people reporting it and no acknowledgement about it, and the people affected can’t exactly send in tickets themselves.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
✨ iOS, Sammie KKH on FB ✨
This is infuriating.