Okay. I don't want to be any harsher than necessary, but I just feel like there are some things I want to say but have kept quiet till now out of just patience. But I've had it with their shady schemes.
The fact that Glu CONSTANTLY disrespects us is really,Ā reallyĀ uncalled for. It practically treats its free players as total SH*T, so no surprise there. But paying players too?
So with the game crashing 2 days ago, I lost a good bunch of things, like everyone else. I'm still in the tier I'm supposed to be, but the fact that gold players are reduced to bronze is really, really messed up. Now there would be nothing wrong with it if Glu can FIX it like we all know they can. But what they're doing is fixing things for SOME players and giving their classic excuse of "can't do anything, but open a new ticket if you need anything else" for others. That's completely unfair to everyone, not to mention extremely disgusting.Ā
Now I usually never blame app developers for bugs because they're humans too. As someone who loves coding and programming and really wants to do her best when designing apps, it's pretty normal to encounter bugs and I don't ever get angry if I'm a victim of some bug by some game. BUT what I DO get ticked at is when the devs don't even acknowledge it and spin the narrative as if it's MY fault that their game is crashing in the first place. I sent a support ticket yesterday because I didn't receive XYZ in my closet, and I cited the game crashing for that. They instead said that since the crashing was from MY end and because it was a result of MY doing, they can't do sh*t about it. They even told me to CHECK my internet connection and storage, which my goodness. Did they forget about their maintenance issues or what? I mean what the hell? What the HELL is that?! They pretty much implied that it was MY damn fault that I lost on what I did. And this has happened to some of my friends, my squad girls, and even to many others. Like what the actual heck?Ā
I mean I've never been so blatantly disappointed or disgusted with any "customer service" before. Ever. I'm a pretty patient person, and it takes me a whole lot to make me genuinely angry, but I've had it with their so-called "service". They all need a crash course on customer satisfaction and knowing how to listen to their customers. Seriously.Ā
And the funniest, funniest thing of all is even many players complain about this whole thing. But they're still, STILL spending money and STILL encouraging this loot. I mean this is just my personal, personal opinion, but if you're complaining about something but still paying for it, I think that's just hypocrisy at this point. Hypocrites. Just complete hypocrites. The fact that they pay andĀ complain, even after all this, is what's laughable to me. I have nothing against paying players in general (except maybe the obsessive ticket buyer lot) and especially nothing against Koko or Kalinda, or anyone in particular. But the hypocrisy for me still stands. I don't like being on this forum or talking much here as is, and I'm only here because I'm completely vexed with the game this company works.Ā
And this ISN'T about me being salty over losing a dress. I don't even remember what I was asking them for at this point. This is just about me and a whole ton of others being lied to, being disrespected, and just being downright ignored. Bugs happen all the time, mistakes happen, and that's fine as long as you DO something about it. But they clearly never do. They either tell you to check your bandwidth or blame your device storage. They blame you, you, YOU. You're the problem here. Every. Single. Time. And this has happened to EVERY. SINGLE. TICKET I submitted so far. My device has 100s of GB in it, I use amazing internet, and I still get blamed. Once or twice, I can understand. But every single time?? That really says a lot about Glu's inefficiency and also their scamming. There's nothing wrong with making money, but it's SICK to make money out of players' anger and not satisfaction. Disgusting. Just disgusting. I'm sorry to say that, but I 100% stand by it.
I think everyone should just stop buying or making any purchases until they fix their ethics and schemes. Yes, you'll lose out on gorgeous diamond boxes or SYS items, but it'll only be temporarily. And besides, everything's rigged anyway. I mean it's our fault that our diamond boxes contain 8/8 dyes. It's our fault that we ALWAYS pick the one box with dyes. It's either our fault or our defective device's fault, according to them. Encouraging this behavior will only...encourage it. They're not to wake up and reflect; they're going to keep scamming, as long as they're getting the money for it.
Example of scamming:Ā One of my friends spent like 60 diamonds, I think, to get all the diamond box items. And she got them. But after the crashing was resolved, everything except the dress or something was in her closet. She provided the screenshots of getting everything in the boxes, and you know what they did? They offered her a very generous "one-time" courtesy and gave her 5 diamonds. Thanks a ton for that. I think my friend was in ecstasy that she lost 60 diamonds and her closet just to get 5 diamonds in return. Can't imagine how thrilled she must've been.
K. I think I've said my piece. Sorry about the rant, sorry about the long post. Apologize if I hurt anyone's sentiments, but all these are just my personal feelings from my experience with this game and company. I didn't type all this to spread hate, but just to show how a once-loyal player is now a disappointed and disgusted one.
@RiinaUkii@StellaKKH well said! I too feel the same way and I too have been part of the problem because Iāve spent a lot of money on this game even as they continue to treat us bad and take no responsibility for all the rigged stuff that goes on in this game. I wrote something lengthy yesterday complaining and it got removed. I was so uneasy yesterday to see that some people where still excited about the Halloween boxes, VIP and Kimās bday and looking forward to this as this mess was happening with the game. What is it going to take? Like you said mistakes happen, bugs happen but they donāt own it and they donāt compensate us and everything is our fault. It wonāt change unless we change.Ā
@lilirose98 Agreed, agreed, agreed! Well, if they're going to remove my post, I think I'm just going to post it again because I'm not spreading hate by any means and neither is anyone else. The fact that they're removing posts also proves every one of our points. It's nearly October and I've been saving so much for Halloween and BF, and that's what I expected this thread to be, but now it's a whole mess with hundreds of unhappy players.
@lilirose98 if your post was removed yesterday, it was a technical issue, you were probably editing, and very often, when going in with a few quotes, some graphics, and then you edit, the system would send your post into holding for approval.Ā You should have seen a screen pop up telling you that.Ā Ā I'll go take a look
If you are having trouble DO NOT UNINSTALL THE GAME! š¦Purple Headed ā+ š„„ Chick Playing iOS & Android š¦ I Am NOT a Glu Employee šIf you want my attention please send a dm šVats š#VipKalinda
Damn, a FG I've been waiting for for ages just came around (the one for three pairs of KKW x Mario eyes and 120 k-stars) but I don't feel comfortable dropping $20 on a game that can't even give me the decency of responding to my customer support messages
@lilirose98 if your post was removed yesterday, it was a technical issue, you were probably editing, and very often, when going in with a few quotes, some graphics, and then you edit, the system would send your post into holding for approval.Ā You should have seen a screen pop up telling you that.Ā Ā I'll go take a look
Thank you Koko, when I went to edit my comment, I received a message stating that it needed approval and then the message was gone. It was weird because Iāve never received that message.Ā
@jellymimi They never tell us about TBs in the sale ahead of time, but I'm starting to wish they would since I have stuff I was expecting in the last sale and I don't know if I can expect them this time.
If they really, really,Ā reallyĀ cared about what we feel/felt, then they wouldn't have introduced a random September TB sale out of nowhere. Without any indication or warning or planning in advance, they revealed it like 2 days before, like that's supposed to be something to excited about. That's what I don't understand. Why is that not shady? TheyĀ knowĀ we've been looking forward to three other sales, and I feel like that's why they threw this sale out of nowhere. Don't get me wrong, the items are cute and I'm happy for everyone who loved their purchases, but I feel like this was still a shady thing to do. I wouldn't be surprised if they introduced a random October sale.
Free players get 300 videos a month and maybe 100-200 from offers. And there are some players who don't even get that. So, introducing a weekly quest outfit every week, releasing 2 kollections every month, AND having the VIP on top of it every month...does Glu even understand how overwhelming this could all be?Ā
Guys, be honest. How many of you are really buying the quest outfits on the fly instead of saving it along with the dozen other outfits that you need to buy? Me for one. I literally have a dozen outfits to buy, meaning a dozen quests that are halted just because of this.Ā
And Glu, answer this for me:Ā WHY is it that the September TB items weren't introduced in Black Friday instead???Ā Wouldn't that be more practical, considering how the last 7 or something years had the same outfits??Ā
Like please, just stop it already. This just goes to show how desperate they really are for our pockets. It's sad that they'd rather feed off anger than satisfaction and genuine happiness. That's really bad karma. Sorry I have to be harsh about that.
I think Kalinda said sometime earlier that weekly quest outfits would start coming from Friday? I'm not sure when that's from, but that's what I assumed when I saw that there's no outfit today.Ā
I didnāt know if I should post this here but here goes. My scores have been in the 30ās maybe low 40ās for the past few SYSās. I think that last time I got high 40ās and 50ās was about 4-5 weeks ago. I honestly donāt believe the votes are real so with that being said why do I keep getting the same votes? Iāve brought this to customer support and they said nothing is wrong even when i showed them that I kept getting the same scores back to back. I usually put my own looks together but since scoring so terribly I sometimes copy a dolls look to see if it will change my look. Now, I just copied a dolls look that got high 50ās and I got a 40 for that same look. Iāve done that a few times throughout SYSās and the same thing happens. How am I suppose to get excited about these SYSās when I know that no matter what I submit my scores are going to come back poor. Another thing is that I noticed that the dolls in my TS group are all coming back in the same score range as I am. Isnāt that odd? I use to get excited about the diamond boxes but even owning those items I still get poor scores. Thereās so many shady things going on with this game. I stay because Iāve invested so much in my closet but donāt know how much longer I can stay. Itās just so disheartening that with the money people put into this game they donāt care about us. I guess I added this here because I wish that with their updates they would actually do right by us. Everything now is about money, money, money. Iāve purchased diamond packs in the past with more than enough diamonds to get all 4 items in the diamond boxes but of course not because of the amount of dyes they keep putting in those boxes. Itās sad that I spent that money for those items and didnāt even get them all.
@lilirose98 Same here! I thought I was the only one who kept noticing that! I just didn't say anything about it because I thought I'dĀ sound like a sore loser or something, but I'm surprised at how many of my friends said the same thing. About 4-5 SYS events ago, I would always get high enough votes, consistently. I put my own looks together, and I usually really do well. But it's a miracle from the last few SYS events if I get anything >35 or 40. I feel like that's incredibly rigged because for all 13-14 looks, for every SYS, it's impossible to get the same number. That's not how probability works in real life.Ā
I honestly don't know how anyone could invest in money, even after all this. And on top of it, like you said too, I literally just saw people asking where the Halloween threads are when there's a bigger issue at hand. Idek anymore.
How on earth do I get support to actually respond to me?? They've ignored my in-game ticket for two full days now, and the email ticket's gotten absolute radio silence. @KalindaKing what am I doing wrong here??
I didnāt know if I should post this here but here goes. My scores have been in the 30ās maybe low 40ās for the past few SYSās. I think that last time I got high 40ās and 50ās was about 4-5 weeks ago. I honestly donāt believe the votes are real so with that being said why do I keep getting the same votes? Iāve brought this to customer support and they said nothing is wrong even when i showed them that I kept getting the same scores back to back. I usually put my own looks together but since scoring so terribly I sometimes copy a dolls look to see if it will change my look. Now, I just copied a dolls look that got high 50ās and I got a 40 for that same look. Iāve done that a few times throughout SYSās and the same thing happens. How am I suppose to get excited about these SYSās when I know that no matter what I submit my scores are going to come back poor. Another thing is that I noticed that the dolls in my TS group are all coming back in the same score range as I am. Isnāt that odd? I use to get excited about the diamond boxes but even owning those items I still get poor scores. Thereās so many shady things going on with this game. I stay because Iāve invested so much in my closet but donāt know how much longer I can stay. Itās just so disheartening that with the money people put into this game they donāt care about us. I guess I added this here because I wish that with their updates they would actually do right by us. Everything now is about money, money, money. Iāve purchased diamond packs in the past with more than enough diamonds to get all 4 items in the diamond boxes but of course not because of the amount of dyes they keep putting in those boxes. Itās sad that I spent that money for those items and didnāt even get them all.
Apart from the beginning of this sys and the weekend ones, Ive also been scoring pretty low in the sys events. In the last few tb sys events. I've been scoring mid to low thirties and in one of them, I submitted a joke look that scored equally as high as my other looks so I agree with what you're saying.
@StellaKKH@Shellydaliie I just checked and the last SYS I did really well on was the camping one which was a month ago and we get two SYSās per week š¤¦āāļø.I end up feeling like my looks arenāt good enough, like what am I doing wrong? Itās a freaking game and Iām allowing it to affect my psyche so much. Ā
@lilirose98Same!Ā I think I tanked the camping one, so it's probably the one before that where I did well. After that, bye bye decent votes for me. It's really not losing the outfits or whatever else that affects me. It's seriously the unfair gameplay that Glu insists on including for us. Just the difference of quality and integrity between last year and now speaks volumes, tbh.Ā
I wouldn't mind losing if it was fair and square, but I think we know that it's not
@StellaKKH also, when I got 50ās across the board, which was a long time ago lol, I knew it was fake because again whatās the probability of that. So I canāt honestly say I did really well because I know itās not real.Ā
@lilirose98 True. And I agree. It sucks that even the one thing we have to interact with other players is not at all real. Like how hard can it be? Does Glu really not realize that happy customers tend to spend more than unhappy ones?Ā
Glu loves to be greedy af at times, which is why I donāt spend money on the game or ever will, (unless I was rich lmao) but yeah. Why would I spend money on a game, when the company doesnāt even listen to the ideas weāre giving them? Theyāre running out of ideas, and weāre giving them some, but they donāt listen. They do at times but like on their own terms. Tbh I was surprised when they added diamonds to the ts prizes because it was an idea that I had said, donāt know if they had seen it or not, might have been a coincidence, but it was cool until we found out that it was only for gold, which is unfair. And then, on top of that, the customer service is sh*t at times. The game glitches so badly, EVERYDAY. Not once in a while. And things going missing and they have the nerve to say that itās our WiFi or connection. No, itās the game glitching like crazy. And theyāre not even being fair to the free players. Iām a free player, and I have to save up for WEEKS, and they keep on adding more and more kstar or diamonds items, but yet canāt even add a diamond business or lower the prices of the weekly storyline quests outfits. Itās honestly so unfair and frustrating. And Black Friday is literally 2 months away, but they want to add more and more items that are only kstars and diamonds, when thereās BARELY any kash items. Houses are the only things available for kash. We give them ideas on the forum and they donāt even give them a glance. Glu needs to stop the bs and get their sh*t together honestly because I donāt remember the game being this unfair before and Iāve been playing since 2015. š
@KkhAngelica agree! Why havenāt they added a diamond business(es), why canāt we get diamonds in the diamond boxes to make up for the ones we are losing on dyes and just like they have kstar offers with tapjoy why canāt we get diamonds? They do it for the money because every week thereās diamond boxes and then thereās diamond Kollections and if you want to buy something in the VB itās with diamonds. So obviously if someone wants it bad enough theyāll buy diamonds. Very very greedy af!
iĀ contacted support and they havenāt changed me they told me they were going to get into it but still havenāt messaged me about being changed šš¤¦š»āāļø edit : they finally put me in goldĀ
They finally put me in Gold after I started a second ticket. The first time they told me that they fixed it but nothing happened, guess second timeās the charm? š
āØ ios player āØ english isnāt my first language
Don't know if I'm late to this, but one of my friends got a reply from the support guys and it seems that the SYS misplacement issue has been resolved? Is this for everyone or just her?
Comments
The fact that Glu CONSTANTLY disrespects us is really,Ā reallyĀ uncalled for. It practically treats its free players as total SH*T, so no surprise there. But paying players too?
So with the game crashing 2 days ago, I lost a good bunch of things, like everyone else. I'm still in the tier I'm supposed to be, but the fact that gold players are reduced to bronze is really, really messed up. Now there would be nothing wrong with it if Glu can FIX it like we all know they can. But what they're doing is fixing things for SOME players and giving their classic excuse of "can't do anything, but open a new ticket if you need anything else" for others. That's completely unfair to everyone, not to mention extremely disgusting.Ā
Now I usually never blame app developers for bugs because they're humans too. As someone who loves coding and programming and really wants to do her best when designing apps, it's pretty normal to encounter bugs and I don't ever get angry if I'm a victim of some bug by some game. BUT what I DO get ticked at is when the devs don't even acknowledge it and spin the narrative as if it's MY fault that their game is crashing in the first place. I sent a support ticket yesterday because I didn't receive XYZ in my closet, and I cited the game crashing for that. They instead said that since the crashing was from MY end and because it was a result of MY doing, they can't do sh*t about it. They even told me to CHECK my internet connection and storage, which my goodness. Did they forget about their maintenance issues or what? I mean what the hell? What the HELL is that?! They pretty much implied that it was MY damn fault that I lost on what I did. And this has happened to some of my friends, my squad girls, and even to many others. Like what the actual heck?Ā
I mean I've never been so blatantly disappointed or disgusted with any "customer service" before. Ever. I'm a pretty patient person, and it takes me a whole lot to make me genuinely angry, but I've had it with their so-called "service". They all need a crash course on customer satisfaction and knowing how to listen to their customers. Seriously.Ā
And the funniest, funniest thing of all is even many players complain about this whole thing. But they're still, STILL spending money and STILL encouraging this loot. I mean this is just my personal, personal opinion, but if you're complaining about something but still paying for it, I think that's just hypocrisy at this point. Hypocrites. Just complete hypocrites. The fact that they pay andĀ complain, even after all this, is what's laughable to me. I have nothing against paying players in general (except maybe the obsessive ticket buyer lot) and especially nothing against Koko or Kalinda, or anyone in particular. But the hypocrisy for me still stands. I don't like being on this forum or talking much here as is, and I'm only here because I'm completely vexed with the game this company works.Ā
And this ISN'T about me being salty over losing a dress. I don't even remember what I was asking them for at this point. This is just about me and a whole ton of others being lied to, being disrespected, and just being downright ignored. Bugs happen all the time, mistakes happen, and that's fine as long as you DO something about it. But they clearly never do. They either tell you to check your bandwidth or blame your device storage. They blame you, you, YOU. You're the problem here. Every. Single. Time. And this has happened to EVERY. SINGLE. TICKET I submitted so far. My device has 100s of GB in it, I use amazing internet, and I still get blamed. Once or twice, I can understand. But every single time?? That really says a lot about Glu's inefficiency and also their scamming. There's nothing wrong with making money, but it's SICK to make money out of players' anger and not satisfaction. Disgusting. Just disgusting. I'm sorry to say that, but I 100% stand by it.
I think everyone should just stop buying or making any purchases until they fix their ethics and schemes. Yes, you'll lose out on gorgeous diamond boxes or SYS items, but it'll only be temporarily. And besides, everything's rigged anyway. I mean it's our fault that our diamond boxes contain 8/8 dyes. It's our fault that we ALWAYS pick the one box with dyes. It's either our fault or our defective device's fault, according to them. Encouraging this behavior will only...encourage it. They're not to wake up and reflect; they're going to keep scamming, as long as they're getting the money for it.
Example of scamming:Ā One of my friends spent like 60 diamonds, I think, to get all the diamond box items. And she got them. But after the crashing was resolved, everything except the dress or something was in her closet. She provided the screenshots of getting everything in the boxes, and you know what they did? They offered her a very generous "one-time" courtesy and gave her 5 diamonds. Thanks a ton for that. I think my friend was in ecstasy that she lost 60 diamonds and her closet just to get 5 diamonds in return. Can't imagine how thrilled she must've been.
K. I think I've said my piece. Sorry about the rant, sorry about the long post. Apologize if I hurt anyone's sentiments, but all these are just my personal feelings from my experience with this game and company. I didn't type all this to spread hate, but just to show how a once-loyal player is now a disappointed and disgusted one.
Edit: grammar
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©
š¦Purple Headed ā+ š„„ Chick Playing iOS & Android š¦
I Am NOT a Glu Employee
šIf you want my attention please send a dm
šVats
š#VipKalinda
Free players get 300 videos a month and maybe 100-200 from offers. And there are some players who don't even get that. So, introducing a weekly quest outfit every week, releasing 2 kollections every month, AND having the VIP on top of it every month...does Glu even understand how overwhelming this could all be?Ā
Guys, be honest. How many of you are really buying the quest outfits on the fly instead of saving it along with the dozen other outfits that you need to buy? Me for one. I literally have a dozen outfits to buy, meaning a dozen quests that are halted just because of this.Ā
And Glu, answer this for me:Ā WHY is it that the September TB items weren't introduced in Black Friday instead???Ā Wouldn't that be more practical, considering how the last 7 or something years had the same outfits??Ā
Like please, just stop it already. This just goes to show how desperate they really are for our pockets. It's sad that they'd rather feed off anger than satisfaction and genuine happiness. That's really bad karma. Sorry I have to be harsh about that.
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©
I honestly don't know how anyone could invest in money, even after all this. And on top of it, like you said too, I literally just saw people asking where the Halloween threads are when there's a bigger issue at hand. Idek anymore.
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©
I wouldn't mind losing if it was fair and square, but I think we know that it's not
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©
She/Her š
Add me on Facebook IOS only please:Ā https://www.facebook.com/AngelicaKKH29
edit : they finally put me in goldĀ
āØ english isnāt my first language
She/Her š
Add me on Facebook IOS only please:Ā https://www.facebook.com/AngelicaKKH29
š Playing since 2020Ā š
š¦©Feel free to add me on FBĀ (:š¦©