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I NEED HELP WITH MY SYS

poppylockspoppylocks Registered Users, Member 148 Posts
in KKH FAQ & Support
Hello! I was 3rd place on the last sys and was supposed to upgrade to gold level, but surprisingly when kkh was under maintenance a couple of minutes ago when i logged back in i was in bronze 1!!! how is that possible 

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    BriannakkhBriannakkh Registered Users, Member 1,379 Posts
    Hi, it happened to way too many dolls too, best is to contact customer support and hope for the best x
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    poppylockspoppylocks Registered Users, Member 148 Posts
    edited September 2021
    @Briannakkh How do i contact them?? Thanks!
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    NewsychickNewsychick Registered Users, Member 427 Posts
    poppylocks said:
    Hello! I was 3rd place on the last sys and was supposed to upgrade to gold level, but surprisingly when kkh was under maintenance a couple of minutes ago when i logged back in i was in bronze 1!!! how is that possible 
    Same thing happened to me. Although I was supposed to be in Silver III. Ridiculous!
    My doll's name is Kaysi 
    iOS player 
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    lily_ash2112lily_ash2112 Registered Users, Member 10 Posts
    I’ve been in gold for ages and mine keeps going back to bronze I! 
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    MissDelfinaMissDelfina Registered Users, Member 3 Posts
    This has happened to me three times now, I was in gold each time and then when the new SYS started I went back down to bronze. I have contacted support and they have fixed it but it's going to be pretty annoying if I have to keep doing that at the start of every SYS!
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    laurel_lovelaurel_love Registered Users, Member 33 Posts
    Same! Just checked and I've gone from gold to bronze 
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    kokokokonutkokokokonut Moderators 29,115 Posts
    edited October 2021
    Please send a ticket to Customer Care, and wait for their response.  Glu is aware of the ongoing issue, when there is more info, I'll post here.  Thank you for your patience.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    poppylockspoppylocks Registered Users, Member 148 Posts
    kokokokonut said:
    Please send a ticket to Customer Care, and wait for their response.  Glu is aware of the ongoing issue, when there is more info, I'll post here.  Thank you for your patience.
    so sorry to bother but how do i send a ticket to customer care??
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    kokokokonutkokokokonut Moderators 29,115 Posts
    Go to the too left corner of your game screen, tap the 3lines to access Options. Then tap Help and then tap Customer Care. Explain the situation and ask for help.   Good luck.  :)
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • Options
    poppylockspoppylocks Registered Users, Member 148 Posts
    kokokokonut said:
    Go to the too left corner of your game screen, tap the 3lines to access Options. Then tap Help and then tap Customer Care. Explain the situation and ask for help.   Good luck.  :)
    Great! Thank you so much 😊 
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