Even with screenshots the customer support is so random. Got back my 9 tickets, but didnât get my 20 diamonds and dye back ⌠My god this is so frustratingÂ
âŚwhy should any of us feel safe spending money on this game when what we buy can simply disappear from our accounts at any time? And thereâs apparently no way to 1) stop it from happening or 2) restore what we lost when it does happen @KalindaKing
In game support is not consistent between customers, either.
Has anyone got there tickets back and used one but the timer didn't start? I had 7 from diamond boxes and tt, got 9 back, used one so I had 8 appearing; but no timer?
I got diamonds back, but not dyes. About tickets, I now have 5 tickets, and just got a notification that I have one free, with timer on, that means that I have 4 ticket saved. But I BOUGHT 6 tickets, I PAID for them. I want my 2 extra saved back. Support said me that all is ok now, but itâs notÂ
So support me s basically telling me that they canât really help me since I donât have screenshots of how many tickets I had. I have however sent them screenshots of all my purchase invoices from last month which adds up to more tickets I have and still, radio silence. I have honestly NEVER felt so mistreated by a company Iâm giving my money to. From now on I will never dare to buy anything in this game again.
@KalindaKing I'm also curious why the 2019 Halloween Weekend Event items have yet to be added to the Halloween Box while every other year's weekend items have been. I've been waiting for them and I'm sure others have been too
iOS daily player â˘Â Doll: Madison đŚđ Bel Air Belles (15/15)
Everyone that spent money deserves it back! Keep reaching out to Glu! Try to get a refund through Apple ITunes or Google Play. Report these thieves for fraud/scam. They should not get away with stealing your money! The more people complain and STOP SPENDING MONEY youâll see that Gluâs greedy a** will change course.@Kalindaking you can let Glu know that weâre on to them and they should reimburse everyone immediately. I refuse to believe that it canât automatically be done. What were they doing last week then? This company is not trustworthy at all.Â
In regards to update, when will the squad boxes be updated and changes implemented? I havenât received all the items in the squad boxes yet I hardly have any come up. For example, here are my boxes for the last three days. As you see there are two different items yet only 1 come up each day and they are not including the other items I havenât received. What gives? Whatâs the point of squad boxes if we are only going to get mostly dye(1), energy and cash. I mean seriously, I donât have all the items below and Iâm sure Iâm missing others. This game is infuriating! @KalindaKing is there anything that can be done to change this? With the two items that populated in the past three days and the ones Iâm showing I donât have, I could almost have a full palette of items to pick from so why are my boxes looking like this?Â
It's been almost 4 days since the continued crashing happened and while I donât mind missing out on the TB SYS, I would like to be able to play the libra one (even tho Libra were done extremely dirty)
the first customer support just said âthanks for the screenshots weâre looking into itâ . Second customer support gave me back my tickets. Third customer support said theyâll give me back my dye and diamonds, I only got the dye⌠so now I have to send another ticket
I donât even want my tickets back I want my money back. The way theyâve treated us this and last week makes me not want to continue playing this game. Itâs such a scam
I submitted a ticket yesterday afternoon and havenât received a reply yet. I feel like theyâre just ignoring me and I canât even start a new ticket.Â
Last response I got from customer service was at 5:45pm yesterday and itâs 8:43am rn đÂ
I would send another message with something like âany updates?â Thatâs what I did. The last I heard from them was 11 am yesterday and I sent that message before I went to bed around 11pm. During the night I got a message back that they restored my tickets. Hope they get back to you soon!Â
I contacted customer service 36 hours ago and still havenât gotten any real reply or indication that I will get my tickets back. I even sent all my âreceiptsâ from ticket transactions and still NOTHING. Itâs absolutely unacceptable and the company not refunding us either the money or reissuing the tickets is quite literally stealing.
Still no answer feom customer service đ I'm worried because I know exactly how many diamonds and tickets I'm missing but I don't have any screenshots of my dyes and don't remember the amount I had of each colorÂ
Still no answer feom customer service đ I'm worried because I know exactly how many diamonds and tickets I'm missing but I don't have any screenshots of my dyes and don't remember the amount I had of each colorÂ
We shouldnât even need to take screenshots of everything we own just because weâre scared their crappy game might crash again taking our currencies away. And honestly when it comes to dyes they should just give everyone like 100 of each dye. Like thatâs literally the least they could do.
Comments
In-game name: Layla
Ranking: A+++
cant even load timer
Now have no trendsetter group??? What the hell glu
@KalindaKing I am really losing patience this week.Â
Is there a reason or did the team just forget it?
Bel Air Belles (15/15)
level 69
Bel Air Belles (15/15)
@KalindaKing so how u gonna explain me this?!?! not counting my diamonds. these squadboxes really ****
She/Her đ
Add me on Facebook IOS only please:Â https://www.facebook.com/AngelicaKKH29
Â
She/Her đ
Add me on Facebook IOS only please:Â https://www.facebook.com/AngelicaKKH29
âany updates?â Thatâs what I did. The last I heard from them was 11 am yesterday and I sent that message before I went to bed around 11pm. During the night I got a message back that they restored my tickets. Hope they get back to you soon!Â
Played on and off since the beginning.Â
Facebook: Â https://www.facebook.com/profile.php?id=100023214764241
Christmas lover đ
#duetstiesystemisunfair
#fomoiskeepingmehere