🎆🎃v12.4 Update - Haunted Hollywood & Kim's B-Day!🎂🎃🎆

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  • kokokokonutkokokokonut Community Moderator Moderators 27,545 Posts
    edited October 7
    I'm so sorry Support has been slow and spotty (not anyone else's word choice) but please hang in there.  Support must be under an extreme deluge, some reps probably more experienced.  I feel confident they will handle everyone tickets properly. Just be patient if you have to write back.  Handling an enormous number of help requests, mistakes will happen.  it's time consuming and super frustrating for the players, but Customer Care will respond.  Just have patience, the reps are human, but they want to help.

    And I'll report in about missing stars.  It's all I can do but I  hear you . <3
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
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    💜Vats







  • StellaKKHStellaKKH Registered Users, Member 182 Posts
    Thank you koko<3

    But really, I hope that they understand too that anything that we said is not against anyone in particular. Bugs happen all the time and I'm sure many of us too recognize that the reps are humans themselves, but it's frustrating when they blame us for their mishaps. Telling us to check our device storage or internet is not okay when they know they have glitches to fix. That's absolutely ridiculous and it completely discredits our concerns and practically invalidates them. I swear everytime I ask the Customer Care for help, I come out looking like an idiot. I mean, is that something we can relay to them too? (And I'm not being funny/sarcastic; I'm being genuine here.) Can they read these forums and what we talk about?

  • Joanna6Joanna6 Registered Users, Member 69 Posts
    THIS IS BECOMING SO FRUSTRATING! Many players have lost their diamonds,tickets and so on…Constantly being placed in the wrong sys level. Yet they ignore us with every complain we have. Now in return for all this mess they should fix some of the things that have been bothering us for months, like these RIDICILOUS DIAMOND BOXES that are completely unfair and don’t make sense, 20 daily videos cut down to 10 after PAYING real money to them( Basically punishing you for giving them money) And many other ridicilous things, but the list is too long. And no one ever answers about problems like this, they just answer when they want to and they make “improvements” that we didn’t even want that bad.Stop ignoring us when we are begging for some of these changes for months and we are not being heard⁉️⁉️⁉️ I’ve been playing for years,spent a lot of time and money, for what? for not being able to even enjoy this game anymore‼️‼️‼️ 𝐈 𝐣𝐮𝐬𝐭 𝐰𝐚𝐧𝐭 𝐮𝐬 𝐭𝐨 𝐛𝐞 𝐡𝐞𝐚𝐫𝐝 𝐟𝐨𝐫 𝐚 𝐜𝐡𝐚𝐧𝐠𝐞. Many people will eventually stop playing because we are just getting tired of this
  • donyadonya Registered Users, Member 104 Posts
    I got my tickets back and I used one last night, thinking it was one of the free ones because why wouldn't it be :neutral:, guess it wasn't because my timer didn't start. Then this sys started and I go to check how many tickets I have, I should have 9 total (2 free and 7 that I bought), but no I have 8. I contacted customer support but still no answer and I am too scared to submit my FIRST look for this sys incase its one of the tickets I have been saving. This is so stupid!!
    Stopped in July 2016, Installed again May 2020
    Platform: Android
    In-game name: Layla
    Ranking: A++
  • haylee7haylee7 Registered Users, Member 414 Posts
    Super great that we’re all still in bronze one and they aren’t doing anything about it :) also super great that we’re all missing resources and they aren’t doing anything about it :) 
  • haylee7haylee7 Registered Users, Member 414 Posts
    The whole “individually contacting support” is stupid. Everyone is experiencing issues, and support is not helpful, hardly ever. Do better. 
  • DelphineGarnierDelphineGarnier New Member Registered Users 3,313 Posts
    @asalaxo That's why I haven't bothered contacting support. If I have to constantly be taking screenshots, I'd end up having to delete apps when my tablet runs out of room. 
    Platform: Android
    #bonusstarforparties
    #getridoftstiers
    #nomorecashgrabs
    #nosysduets
  • StellaKKHStellaKKH Registered Users, Member 182 Posts
    Thank you Kalinda! Really, thank you.
    But instead of everyone individually contacting support (which has been of no help thus far), can't everyone get their glitches fixed instead of just those who send in tickets? Because a bunch of us are getting "check your device storage and internet" responses instead of them giving us our refunds or resources back. It's unfair how one person gets a solution while the other is left frustrated. That's not fair at all. Can't all of us have a fun gameplay instead??
  • DramaDramaDramaDramaDramaDrama Experienced Member Registered Users 656 Posts
    asalaxo said:
    so is this how it’s going to be from now on? will I have to screenshot every time my currency increases forever? I hate the way my camera roll looks now.

    Looks my camera roll too. My patience is wearing thin with This crappy game. 
  • KkhElenaKkhElena Registered Users, Member 738 Posts
    I apologize for the recent glitches we've had in the game. Our server team has investigated these issues and they're working hard to prevent it from happening again. I've asked our customer care team to help everyone who contacts them about these glitches. We've got really fun plans for the holiday season and I hope that these glitches don't interfere with celebrating Halloween!
    A lot of us have and the glitches were blamed on our storage and internet connection (as if most of us aren't using our home wifi and have over a 100gb worth of storage). I have little to nothing on my phone bc I'm about to switch to a new one anyways so how is it possible for me to still not log in after 4 days?
  • asalaxoasalaxo Registered Users, Member 861 Posts
    @asalaxo That's why I haven't bothered contacting support. If I have to constantly be taking screenshots, I'd end up having to delete apps when my tablet runs out of room. 
    @DelphineGarnier customer support helped me get back my tickets and diamonds, but I’m still waiting to get my dyes back. if you’re still missing currency I hope you’ll message them and get back what’s rightly yours. if a nice person replies they won’t ask you for screenshots.
    this is so unfair, we spent so much time and money and we deserve to get all our currencies back and be compensated!
    iOS player
  • KalindaKingKalindaKing Glu Moderator Moderators 5,062 Posts
    By the way, the diamond gift box hair from 09/16 was fixed! You can see the updated hair in the game soon.
    #VIPKalinda
    http://smarturl.it/PlayKKH
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
    My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
  • PearlPearl New Member Registered Users 65 Posts
    By the way, the diamond gift box hair from 09/16 was fixed! You can see the updated hair in the game soon.
    @KalindaKing and the beauty mark???
  • Villa12Villa12 Registered Users, Member 141 Posts
    I apologize for the recent glitches we've had in the game. Our server team has investigated these issues and they're working hard to prevent it from happening again. I've asked our customer care team to help everyone who contacts them about these glitches. We've got really fun plans for the holiday season and I hope that these glitches don't interfere with celebrating Halloween!
    Now can you get Glu to apologize for the recent glitches? Tell them to make Simon apologize for it and give us something! It’s frustrating, and many dolls feel like I do that we aren’t being heard. I’ve contacted them several times already how many more times do I need to message them so I can get my refund? Or my missing tickets? They don’t even bother reading every message I’ve sent them anyways. And not to be rude you should tell that to your team to work extra hard to get those glitches fixed so they don’t interfere with the holidays coming up. And I know this isn’t your fault Kalinda so I appreciate the apology but it just isn’t enough anymore. 
  • alvaasalvaas Registered Users, Member 72 Posts
    I’ll try to be positive and think that they will give us a good compensation for all of this after everything is fixed and checked so it doesn’t happen again
  • NinishNinish Registered Users, Member 231 Posts
    I apologize for the recent glitches we've had in the game. Our server team has investigated these issues and they're working hard to prevent it from happening again. I've asked our customer care team to help everyone who contacts them about these glitches. We've got really fun plans for the holiday season and I hope that these glitches don't interfere with celebrating Halloween!
    I’m sorry Kalinda but I’ve been messaging support for 48 hours and have gotten no other response than the pre scripted one. It’s not acceptable. I was so excited about the Halloween events but I don’t think I’ll participate in them because just opening the app makes me furious. All I see is no response from support and all the money that I’ve literally just lost. The way it’s being handled is not okay.

    Oh and by the way, on top of still not having the 28 tickets I bought I got to start this SYS with only one free ticket. Support of course haven’t answered about that either.
  • KkhElenaKkhElena Registered Users, Member 738 Posts
    Not us, the customers, having to beg the big,mean company to fix the glitches that they created
  • dinoqueen9dinoqueen9 Registered Users, Member 631 Posts
    edited October 7
    @KalindaKing What about the most recent double kstar weekend that never happened? We haven't forgotten about that.
  • lilirose98lilirose98 Registered Users, Member 481 Posts
    @KalindaKing What about the most recent double kstar weekend that never happened? We haven't forgotten about that.
    Another question that’s been asked a few times already and no answer 🤷‍♀️ 😑 
  • ariellepariellep Registered Users, Member 104 Posts
    @KalindaKing I am missing 20 diamonds and 14 tickets and I have contacted customer care twice and both times they said “upon checking your logs no discrepancies were found” and closed the ticket. What am I supposed to do? Several of the tickets I had were from the last time there was a huge glitch and I couldn’t login for days and I was compensated for it. The others were from diamond boxes. Am I just screwed?
  • StellaKKHStellaKKH Registered Users, Member 182 Posts
    edited October 8
    @Lolaflexing At this point, I'm just imagining them throwing those hammers at us 😫🤧 "Here, fix it yourself."
  • WhatIsRealityWhatIsReality Registered Users, Member 385 Posts
    Random question is anyone else having trouble logging in to the forum on their iPhone? For a few weeks I haven’t been able to log in to the forum on my iPhone. I log in, the page loads & then I still see the howdy stranger, looks like your new here message. 

    I can log in on my iPad though, I don’t know if this is an apple or Glu issue. 🤷‍♀️
    Why do I even bother 😒
    It’s official I have SYS anxiety, does anyone else?
    PM me to add me on Facebook 
    #OnStrikeUntilEveryPlayerGets20Videos #EqualTreatmentOfAllPlayers #GreedyAppDevelopersLoseMoney
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