Is it possible that I’ve lost some dyes but not others?
My dark blue is showing like 124 but my black, gold and light blue dyes are all unusually low (1-6) and I’ve not spent any recently and I’m almost 100% sure there were loads of black dye saved?
How will we ever know what we’ve lost?
I’m exactly the same. Mine were all gone but then half came back-the first 6 all I have are ones I’ve got since the glitch.
Well. I haven't been playing that much since I'm just irritated with this game, but I just received a notification that my support request has been updated or something. I went and checked, expecting a good resolution since it's been 11 days since I opened a ticket and asked for help. Turns out that they've automatically closed my ticket with no way for me to reopen it again (: You suck, Glu. Is that rude of me? Yes. But do I regret it? Not at all. Because however "hard" you're working on fixing the glitches, you should also work harder on spending time on ethics too. I can't imagine how toxic and disgusting the people behind this company are in real. I'm honestly not going to play that much anymore or if at all. I'm over this. As much as I love the game, I don't need this harassment on a daily basis. The way they treat me like I'm scamming them when it's the other way around...wow. I'm just appalled at this point.
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Anyway besides waiting for customer care to respond back to us, does anyone have the list of Tb items that were added to BF last year? I forgot which items were added but I remember it wasn’t a lot.
So I asked Tapjoy Support about double k-stars and here’s what they said:
I really hope this is true and they don't just not give us one... I still don't understand why they skipped one with no warning?? Thank you for getting us some clarity here!
So I asked Tapjoy Support about double k-stars and here’s what they said:
This is honestly embarrassing for Kalinda. She couldn’t tell us straight up and you went and got the answer everyone has been wondering. Thank you for doing so doll💗
@kate_parker, that usually happens if you kind of piss off the NPC haha. Did you guys fight because you did a show poorly? Did they call you and say that they'll never work with you, etc, etc? So you'll need to "make up" with them and that costs stars. It's kind of similar if your SO breaks up and you need to spend stars to make up with them.
Ohh it explains a lot! I did poorly in a reality show 😅 thanks for the help @StellaKKH
also how convenient that they skipped it right before halloween. I can tell you one thing glu , i will NOT purchase a k star pack. Like ur trynna back us up into
anyone remember when they did something like this around kimiversary? but everyone blew up and they put one in. Lesson learned before a big event do an offer a month or 2 prior or
Thing is, there are a lot of nice people in customer service that respond back quickly and give us our things back. It’s the ones that call people liars and take forever to respond back or don’t give us our things back at all bc we don’t have “proof” are the ones that really piss me off 🙄
This makes me think they need an employee number. Kind of like when you contact Telstra for support & the first thing you see is an automated message stating: You are now talking to Kim, employee code 1234J56KL. Once your done you will get another automated message asking you to rate your experience out of 5 Stars. You also receive an email afterwards asking you to submit an optional more in dept review, where you can state if the employee was helpful & if you choose no you can then explain why.
A lot of companies use this system because it’s the most efficient way to know how to improve the customer experience & also the easiest way to know, what employees need to improve on how they handle things.
The employees also get rewarded depending on how high their average satisfaction rating is, this makes the employees want to improve & do better.
@KalindaKing Will Glu be implementing this kind of system in the future?
Edit: Just in case your wondering, Telstra is telecommunications company & I couldn’t think of a name for the employee so Kim now works for Telstra 😆
Why do I even bother 😒 It’s official I have SYS anxiety, does anyone else? PM me to add me on Facebook
I only can watch 5 videos today. Is anyone having the same problem?
I tried watching the 10 videos yesterday and they keep freezing my game and I had to keep closing it. I was only able to get 7 and when I contacted support to let them know I was missing 3 they told me that they couldn’t give me the 3 stars.
I only can watch 5 videos today. Is anyone having the same problem?
I tried watching the 10 videos yesterday and they keep freezing my game and I had to keep closing it. I was only able to get 7 and when I contacted support to let them know I was missing 3 they told me that they couldn’t give me the 3 stars.
My games is freezing too. I was able to watch 5 videos and then told me there’s no more videos to watch.
I only can watch 5 videos today. Is anyone having the same problem?
I tried watching the 10 videos yesterday and they keep freezing my game and I had to keep closing it. I was only able to get 7 and when I contacted support to let them know I was missing 3 they told me that they couldn’t give me the 3 stars.
My games is freezing too. I was able to watch 5 videos and then told me there’s no more videos to watch.
And of course support can’t do anything about it…😡
@KalindaKing This is the response to the THIRD ticket I have submitted to customer care this week. I have gotten this response every time. Why are they not willing to replace the items I lost?? Why is your glitch on me to get fixed?
@KalindaKing This is the response to the THIRD ticket I have submitted to customer care this week. I have gotten this response every time. Why are they not willing to replace the items I lost?? Why is your glitch on me to get fixed?
Keep on messaging them until they give u someone new!
Does anyone else just get a loading black screen when they try to watch videos for kstars? Like It will load and not show the video and I wouldn’t even receive the kstars. And then it would only let me watch for some. Does this happen to anyone else? It’s been like this for 2-4 days now.
So here is my question: when is the initial glitch from 9/27 going to be fixed and we can be in the SYS level we should be in?? Since the glitch two weeks ago, I have been stuck in Bronze 1 and even though I advance to Bronze 2 at the end of the event, I always end up in back in Bronze 1. I was hoping the update would fix this and I would advance to the next level, but this was not the case. I know that I can contact support for help to be put back in Gold, but it seems that many players are back in Bronze in the next SYS and have to contact support EVERY SYS. I have no problem advancing through the levels, back up to Gold, and would rather do that instead of having to have to deal with support multiple times in a week, but the glitch won’t allow it!
So we got 10 diamonds compensation when our stuff disappeared then came back but now the tickets (some diamonds, dyes and kstars) are completely gone and don't come back we get nothing! This time is worse! Not to mention the trouble people are having sending a million tickets to customer care and bouncing around ts groups and bronze levels every sys. Crazy logic. Glu logic.
We deserve good compensation after a very stressful week of losing our stuff. It took several msgs to customer care to get our stuff back. Games are not supposed to be stressful. I understand servers break but when this happens almost all companies give compensation to their customers. I hope you can forward our concern to the team @KalindaKing.Thank you.
We all deserve a compensation, whether we got our items back or not, because now no one’s videos for kstars are working and most of us are still in the wrong sys. Most of my videos are loading and I’m not even getting HALF of the kstars I’m supposed to get. Bc it will literally say “no more videos” after only being able to watch 6. 🤨 they better be giving us a good compensation because it’s honestly not fair tbh. And I’m a free player, but I bet no one is spending money on the game right now in fear of not getting their rewards or losing it. @GluAdmin the LEAST yall can do is give us a compensation while y’all are trying to fix this mess. Then at least we know that y’all are trying to fix it. 🤷🏻♀️
I’m now on my 4th customer service rep who has implied that I’m lying to them. Luckily I managed to find a random screenshot from August showing how many tickets I had so we’ll see if they finally believe me. It didn’t have the total number of what I was missing so I’m doubting I’ll get everything back. @KalindaKing I hope you or someone else there is doing something about this. Telling customer service to help us hasn’t done anything.
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You suck, Glu. Is that rude of me? Yes. But do I regret it? Not at all. Because however "hard" you're working on fixing the glitches, you should also work harder on spending time on ethics too. I can't imagine how toxic and disgusting the people behind this company are in real. I'm honestly not going to play that much anymore or if at all. I'm over this. As much as I love the game, I don't need this harassment on a daily basis. The way they treat me like I'm scamming them when it's the other way around...wow. I'm just appalled at this point.
🌊 Playing since 2020 🌊
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but 🥴 do better glu 😒.
also how convenient that they skipped it right before halloween. I can tell you one thing glu , i will NOT purchase a k star pack. Like ur trynna back us up into
anyone remember when they did something like this around kimiversary? but everyone blew up and they put one in. Lesson learned before a big event do an offer a month or 2 prior or
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IOS free player / level 42
Be kind to others 🤍
The employees also get rewarded depending on how high their average satisfaction rating is, this makes the employees want to improve & do better.
@KalindaKing Will Glu be implementing this kind of system in the future?
Edit: Just in case your wondering, Telstra is telecommunications company & I couldn’t think of a name for the employee so Kim now works for Telstra 😆
It’s official I have SYS anxiety, does anyone else?
PM me to add me on Facebook
@KalindaKing This is the response to the THIRD ticket I have submitted to customer care this week. I have gotten this response every time. Why are they not willing to replace the items I lost?? Why is your glitch on me to get fixed?
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Now I'll be compulsively taking screenshots of my game everyday in case this happens again 🤭
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they better be giving us a good compensation because it’s honestly not fair tbh. And I’m a free player, but I bet no one is spending money on the game right now in fear of not getting their rewards or losing it. @GluAdmin the LEAST yall can do is give us a compensation while y’all are trying to fix this mess. Then at least we know that y’all are trying to fix it. 🤷🏻♀️
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