"For all the harassment and cheating you had to endure from us, here's 50 diamonds, 20 tickets, and 10 dyes of each color." Like...the zero accountability from their side is honestly triggeringĀ š
I agree we need compensation from GLU. Every sys entire first day goes into msging customer support to place us in correct tier. This is ridiculous. How can this bug have not been fixed yet. I wanted to buy tickets but then changed my mind because I dont wanna spend money on a game which doesnāt care about taking accountability.Ā
I took a look at least years thread and yeah it was a one time thing. But Kim also gave us the cat outfit last year, so I hope we get another costume! Ā
Is anyone elseās videos not working? Everytime i try and watch videos for k stars it just comes up withĀ a black screen with a white loading circle going round and round and itās done it all day so iāve missed out on my free kstars todayā¦Ā
Is anyone elseās videos not working? Everytime i try and watch videos for k stars it just comes up withĀ a black screen with a white loading circle going round and round and itās done it all day so iāve missed out on my free kstars todayā¦Ā
@scarley19999 yeah me too but it got fixed so hopefully it gets fixed for you too. š
Itās insulting that weāve asked about compensation countless times and weāve been completely ignored. Is the strategy to just wait it out and hope we shut up? @KalindaKing why arenāt you responding to us about this?
Donāt know if the free gifts come with the storyline, but I just find it weird that we havenāt received a free gift when last year, we received a ballon from Kalinda for SYS, dyes and kstars from Kim, and also the cat outfit. and we deserved free gifts ESPECIALLY with all these glitches happening.Ā
@KalindaKing, it's honestly irritating, pathetic, and downright disgusting that we're getting updates about some random useless quests, but we're not getting a SINGLE response about acknowledgement or compensation for the glitches. Can you explain why you are not responding? Is this the way this management is choosing to run things around here now? If this is how Glu decides to operate, I'm sorry to say, but I do not wish the company well anymore. This company truly deserves to go bankrupt and shut down for good because I don't tolerate theft and cheating, from anyone.Ā
Can you at least respond and say that you won't be taking any responsibility and that you'll keep scamming us? I'm so over this at this point. It's tiring to see many people waste their breath in vain and you awfully ignoring them. Disgusting. Just disgusting. I wish Glu the absolute worst. I don't like wishing anyone ill, but honestly, that's really what some people need in order to humble down and treat other people and their time/money with RESPECT. It's sad and disappointing that this is a lost concept to you now. Glu and everyone in it should really be ashamed of themselves.Ā
Man, if customer support is getting you down- let me tell you a story! Ā So I started to play another game because KKH has been so annoying. Itās owned by Gluās parent company EA. Itās a social SIMulation game. They have daily tasks, so I spent a ton of my hard saved green cash currency for an item (like stars but harder to get) and I didnāt get the daily task rewarded. I sent screenshots to support and Iāve had 4-5 different customer support people respond back with copied and pasted responses asking for screenshots that I already sent. I wonder if they use the same customer service company š§
Iām just bored by everything that has happened over the last month and by playing other games you just realise how badly us players are being treated. Itās still a very fun game but the fun gets taken away when stuff like these past things happen. It takes so little for the company to make everyone happy just by compensating and apologising.
I just got 150 energy JUST FOR PLAYING, take notes glu, the same game that gave everyone 300 energy and 300 currency for a 1-2h of the game being down. It said: āThank you for playing (game) and for your continued support. Enjoy this gift of energy!āā¦ itās that easy, it really is.
Edit: Itās the small stuff that makes or brakes it
@keke0388 mine is working again this morning, good thing i didnāt have a ticket to submit or I wouldāve been very upset. Hope yours is working now!Ā
Iām just bored by everything that has happened over the last month and by playing other games you just realise how badly us players are being treated. Itās still a very fun game but the fun gets taken away when stuff like these past things happen. It takes so little for the company to make everyone happy just by compensating and apologising.
I just got 150 energy JUST FOR PLAYING, take notes glu, the same game that gave everyone 300 energy and 300 currency for a 1-2h of the game being down. āThank you for playing (game) and for your continued support. Enjoy this gift of energy!āā¦ itās that easy, it really is.
I agree, I play another game on FB and people couldn't log in it for an hour into the game last week, they notified everyone about the crash on their FB page immediately after the issue came to their notice, and as soon as the game was up every player got 150 energy and 50 diamonds ( kstars equivalent).Ā
It is really not that hard to give us compensation for the glitches happening in the game.Ā
Since we're talking about experiences with other games, funnily enough I play a game I started only to get k-stars from the offers page, and I now enjoy that game way more than KKH... They compensate for server maintenance everytime (which is only an hour about once a month). It's really not that hard, a little generosity goes a long way to keep your players satisfied!
You'd think a company would have enough shame as to not let any of its customers be so disgusted and furious with them... Money hungry pigs. Sums them up the best. The more people pay, the less they'll care. It also just baffles me how some players pay for this game yet also have the energy to complain about it. That's just hypocritical. Nothing against paying players, but when we pay despite knowing the shortcomings, we also lose the right to complain about whatever we're paying for. And that's what they're cashing out on. Many people here complain but they also spent a hefty amount. So there's no reason for Glu to care. That's just my opinion. And I apologize if this offends anyone. X
You know Gluās customer service is awful when Iāve gotten so used to it that I was legitimately surprised when I contacted a company about a wrong order (Iād ordered a phone case to the wrong address, completely my fault) and they responded immediately asking for my info so they could send a new one to the proper address for no charge. Like, I worked in CS for YEARS, yet somehow playing this game for ~a year has made me forget how companies who actually value their customers treat them.
Is anyone elseās videos not working? Everytime i try and watch videos for k stars it just comes up withĀ a black screen with a white loading circle going round and round and itās done it all day so iāve missed out on my free kstars todayā¦Ā
Yes! Mines been doing this for the past week and Iāve missed out on stars all of those days apart from say 1 or 2 random videos that come up. Most of my videos are circles loading and then sometimes I click watch video and nothing happens š¤¦š½āāļø
My squad box has looked like this everyday for the past 2 weeksā¦.I know Iām a long time player, so I understand that a lot of what I see in other peopleās boxes I already haveā¦but this is just not cool. So depressing
Is anyone elseās videos not working? Everytime i try and watch videos for k stars it just comes up withĀ a black screen with a white loading circle going round and round and itās done it all day so iāve missed out on my free kstars todayā¦Ā
Yes! Mines been doing this for the past week and Iāve missed out on stars all of those days apart from say 1 or 2 random videos that come up. Most of my videos are circles loading and then sometimes I click watch video and nothing happens š¤¦š½āāļø
Glad iām not the only one, so frustrating tho iām missing out on kstars than i neeeeedš¤
My squad box has looked like this everyday for the past 2 weeksā¦.I know Iām a long time player, so I understand that a lot of what I see in other peopleās boxes I already haveā¦but this is just not cool. So depressing
I donāt have all the items and mine still looks like this everyday with the exception of maybe one item.Ā
The squad boxes are so underwhelming these days I usually just save them all until the weekend to use the extra energy for the weekend event and if I actually get something out of a box then itās a bonus.Ā
The squad boxes are so underwhelming these days I usually just save them all until the weekend to use the extra energy for the weekend event and if I actually get something out of a box then itās a bonus.Ā
Comments
#bonusstarforparties
#getridoftstiers
#nomorecashgrabs
#bringbackwinered
#fixthewine
"For all the harassment and cheating you had to endure from us, here's 50 diamonds, 20 tickets, and 10 dyes of each color." Like...the zero accountability from their side is honestly triggeringĀ š
Can you at least respond and say that you won't be taking any responsibility and that you'll keep scamming us? I'm so over this at this point. It's tiring to see many people waste their breath in vain and you awfully ignoring them. Disgusting. Just disgusting. I wish Glu the absolute worst. I don't like wishing anyone ill, but honestly, that's really what some people need in order to humble down and treat other people and their time/money with RESPECT. It's sad and disappointing that this is a lost concept to you now. Glu and everyone in it should really be ashamed of themselves.Ā
Well...one of us is gonna have to change š³
Edit: Itās the small stuff that makes or brakes it
It is really not that hard to give us compensation for the glitches happening in the game.Ā
It's really not that hard, a little generosity goes a long way to keep your players satisfied!
Money hungry pigs. Sums them up the best. The more people pay, the less they'll care. It also just baffles me how some players pay for this game yet also have the energy to complain about it. That's just hypocritical. Nothing against paying players, but when we pay despite knowing the shortcomings, we also lose the right to complain about whatever we're paying for. And that's what they're cashing out on. Many people here complain but they also spent a hefty amount. So there's no reason for Glu to care. That's just my opinion. And I apologize if this offends anyone. X