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Unusual Activity detected on my account

kdaviskdavis Registered Users, Member 2 Posts
I am receiving a message when I open the game that unusual activity has been detected on my account. I contacted customer service and they said that my account has been flagged for abuse because a hack was used. I have never used any kind of hack on the game. I watch videos in game every day to earn k stars. But now my account has been flagged and I am unable to participate in any events. I don’t know how I can prove that I have never used any kind of game hack. But customer service said that they investigated throughly and that this decision is final. Please help.

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    Aleja28Aleja28 Registered Users, Member 130 Posts
    That’s awful because it’s not even like you have an abnormal number of stars or diamonds.. seems like a normal account. 
    I’m sorry this is happening to you😔
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    kdaviskdavis Registered Users, Member 2 Posts
    Thank you. I am so upset. I spend hours on this game everyday. I  watch videos everyday to earn k stars and save them to spend on the k star weekend events which now I can’t participate in 😭 
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    Eden_Ronet28Eden_Ronet28 Registered Users, Member 1 Posts
    Same thing happened to me but they refuse to fix their mistake. 
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