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Can’t load game

spicenessspiceness Registered Users, Member 4 Posts
in KKH FAQ & Support
New to forums.

I can’t load my game, the loading screen has been buffering madly for 2 days, I have 4gb of free storage, decent wifi connection and no other running apps but it won’t load.

I can’t find how to contact support because I can’t open my game to send a ticket and I’m only being shown F&Qs online.

Someone help, please!

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    patiencebrodypatiencebrody Registered Users, Member 455 Posts
    There’s a “contact us” button if you scroll down
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    spicenessspiceness Registered Users, Member 4 Posts
    edited December 2021
    This is what happens when I click on that : / but thank you for answering anyway : )


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    LexKKHLexKKH Registered Users, Member 725 Posts
    edited December 2021
    Customer service will probably recommend:
    • 5 GB of free storage
    • Strong wifi connection 
    • Re-starting your device 

    If you know your Hollywood ID you can email them I think, or I think Koko can reach out for you (I’m not completely sure!).

    @kokokokonut anything you can do to help?

    IOS Doll 🇬🇧 Since 2019 :)
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    spicenessspiceness Registered Users, Member 4 Posts
    edited December 2021
    LexKKH said:
    Customer service will probably recommend:
    • 5 GB of free storage
    • Strong wifi connection 
    • Re-starting your device 

    If you know your Hollywood ID you can email them I think, or I think Koko can reach out for you (I’m not completely sure!).

    @kokokokonut anything you can do to help?

    I’ll try emailing them (if I can find the email) as I’ve done all of this, restarted my device like 4x and everything.

    I’m so annoyed to be missing out on the xmas day sys and events : /

    Thank you for your advice!
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    weelucyweelucy Registered Users, Member 16 Posts
    @spiceness did you have any luck with customer support-my game is doing the same thing.
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    spicenessspiceness Registered Users, Member 4 Posts
    weelucy said:
    @spiceness did you have any luck with customer support-my game is doing the same thing.
    I contacted them, they got in touch, then disappeared for 4 days. After that a new person emailed me and said they’d passed it onto ‘the team’, whatever that means.

    I’ve noticed that my game will load if I hotspot my data from my phone and connect my iPad to that, it eats all of your data but try that maybe?
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