Game won’t load

quinnkkhquinnkkh Registered Users, Member 81 Posts
edited March 22 in KKH General Discussion
It’s getting stuck @ 44.1% and yes my phone has lots of memory and strong wifi and apps are not running in background 
anyone else having this issue? 
Prev1

Comments

  • RikkRikk New Member Registered Users 3,867 Posts
    I’m having the same issue over here!
  • quinnkkhquinnkkh Registered Users, Member 81 Posts
    Rikk said:
    I’m having the same issue over here!
    Ok thanks. Hope they fix it and not try to blame us 
  • PandaMandaPandaManda Registered Users, Member 115 Posts
    It's fixed
  • quinnkkhquinnkkh Registered Users, Member 81 Posts
    It's fixed
    Yay! Glad that was quick 
  • Ed_daahEd_daah Registered Users, Member 5 Posts
    I am having this issue right now. Stuck at either 50 or 90. I'm afraid I wont make it to the current event. 
  • ElaraKKHElaraKKH Registered Users, Member 4 Posts
    I'm also still having this problem, on Android. Stuck at 50 or 90
  • sadaharusadaharu Registered Users, Member 23 Posts
    I'm still stuck at the loading screen at 90.3%. I'm on android and my friend is having the same problem🌚
  • aria813aria813 Registered Users, Member 1 Posts
    Me too, after game update

  • dpetersdpeters Registered Users, Member 2,832 Posts
    I'm having the same issue, my game was fine and now it won't load. I don't want to miss a ticket 😭
    Android player 
    Christmas lover 🎄
    #duetstiesystemisunfair
    #fomoiskeepingmehere
  • AshmoroAshmoro Registered Users, Member 2 Posts
    My game won't load either. It starts at 49.7% goes to 51.0, then back to 49.7.. I have plenty of space, and I've already missed a ticket for this.. soooo 🤷‍♀️
  • kokokokonutkokokokonut Community Moderator Moderators 28,359 Posts
    OK, i`ll,reaching out to Glu about this.  If you're not loading, what platform are you playing on?
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • dpetersdpeters Registered Users, Member 2,832 Posts
    edited March 25
    Thanks @kokokokonut I'm on Android

    I also have plenty of space on my device and have tried using phone data instead of wifi but nothing works 😢
    Android player 
    Christmas lover 🎄
    #duetstiesystemisunfair
    #fomoiskeepingmehere
  • Aurora117Aurora117 Registered Users, Member 39 Posts
    edited March 25
    dpeters said:
    Thanks @kokokokonut I'm on Android

    I also have plenty of space on my device and have tried using phone data instead of wifi but nothing works 😢
    It seems to be an android problem. Its quite a few of us complaining, even on Facebook
    @kokokokonut
  • dpetersdpeters Registered Users, Member 2,832 Posts
    @Aurora117 this is sad. I hope they fix it soon
    Android player 
    Christmas lover 🎄
    #duetstiesystemisunfair
    #fomoiskeepingmehere
  • Ed_daahEd_daah Registered Users, Member 5 Posts
    @dpeters I hope so too. or we wont make it to the current event. 
  • DoricaDorica New Member Registered Users 341 Posts
    Android also, same problems. 
    ❤️ android player ❤️
    🇭🇷  👩‍🦰 🖖😊

  • Julesgirl43Julesgirl43 Registered Users, Member 1 Posts
    Won't load I'm on android! 💔😭
  • DoricaDorica New Member Registered Users 341 Posts
    Will write this here also.

    Game isn't loading more than 50% and are we getting some free tickets or event points because of that? It will be only fair to everyone because we are behind on sys and weekend event.
    ❤️ android player ❤️
    🇭🇷  👩‍🦰 🖖😊

  • MariaAngMariaAng Registered Users, Member 9 Posts
    Same problem here, im also in android. This morning the game worked fine but not stuck in load screen. I hope this gonna be fixed because i bought today the subscription and i dont want to lose it 
  • AshmoroAshmoro Registered Users, Member 2 Posts
    I am also on android 😔
  • dpetersdpeters Registered Users, Member 2,832 Posts
    @kokokokonut sorry for being so persistent but did Glu say anything about the games that won't load? 
    Android player 
    Christmas lover 🎄
    #duetstiesystemisunfair
    #fomoiskeepingmehere
  • kokokokonutkokokokonut Community Moderator Moderators 28,359 Posts
    The studio opens shortly, and I’ve already written and sent in the link.  As soon as there is word, I’ll post.I’m sorry this is happening.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you see a problematic post please dm the link🌟
    💜Vats
    #RecollectionsMayVary
  • eggsandbananaseggsandbananas Glu Moderator Registered Users, Moderators 326 Posts
    edited March 25
    Hi all, for those who cannot load in, can you please send me your Hollywood ID via DM? Thanks -- we'll look into it ASAP

    Also -- did this only start when you updated to 12.10.0?
    Please direct all messages to Kalinda King! I'm no longer handling PMs.
  • KKHhopeeKKHhopee Registered Users, Member 32 Posts
    Hi all, for those who cannot load in, can you please send me your Hollywood ID via DM? Thanks -- we'll look into it ASAP
    But i cant get to my Hollwood ID cause the game wont load, i dont have it memorized  :(
    Android doll from sweden! ♥

    Been playing since launch but recently restarted back in december 2021 because of phone issues!
     
  • MariaAngMariaAng Registered Users, Member 9 Posts
    @eggsandbananas hello there 🙂 how can i have my hollywood id if i cant log in into the game? 
  • RRMRRM Registered Users, Member 114 Posts
    I'm also on Android and the game keeps getting stuck at 51% where do you find your Hollywood ID? If it's in the game I can't reach it because I can't open the game lol
  • eggsandbananaseggsandbananas Glu Moderator Registered Users, Moderators 326 Posts
    We generally recommend players to save their Hollywood IDs somewhere else in case things like this happen (I think it's actually part of Kalinda's post signature!). No worries, we'll look into it still, but it's definitely easier if we have IDs for games we know are stuck.
    Please direct all messages to Kalinda King! I'm no longer handling PMs.
  • MariaAngMariaAng Registered Users, Member 9 Posts
    @eggsandbananas sorry all these years i was playing the game on facebook (actually i lost already my progress and start again the game, i also sent ticket if they can help me to recover my progress) anyway im new also in the forum and i didnt know this tip. When the glitch gonna be fixed i will save somewhere my id. I hope that you will soon fix it 🙂
  • CharmainCharmain Registered Users, Member 2 Posts
    Hello everyone, same problem over here.. I'm on android and strong wifi.. what do we have to do?
  • CaaarooolineeeCaaarooolineee Registered Users, Member 1 Posts
    Hi, I also cannot load game after update... How can I have my hollywood ID? 
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