Hi Dolls. I’ve been Gold VIP for quite sometime and the monthly rate is taken automatically. About 4-5 days ago I stopped getting Gold VIP advantages. Customer service is slow beyond reason and has totally ignored all the pics I’ve sent in showing the problem and all the proof that my Gold Subscription is current. I’ve emailed Glu Mobile Customer Care but this is just far too long to be without a paid for product.
It’s a very expensive game to have such poor Customer Service. Gold Subscription, extra packs weekly and Tapjoy purchases. Customer Care doesn’t even read a full thread before they reply. After ample evidence to the contrary was sent in, one representative responded that my subscription expired. 100% inaccurate and dismissive.
Great game but subpar Customer Care.
Is anyone else having this issue?