Too laggy to play

evelynia · May 2022

Is anyone else experiencing this issue? I can't play the game anymore because it's so laggy and heats up my phone. I have a brand new phone and this issue doesn't happen with any other app. I can't see any new game updates in App store either

LexKKH · May 2022

@KalindaKing

This glitch happened to many of us some time ago, sorry it’s happening to you now.

The only thing I can think of you trying is restarting your phone, checking that you have at least 5 GB storage free & closing all background apps. Ik the advice isn’t the best, but I tagged Kalinda so she can hopefully help

babyskye · May 2022

evelynia said:

Is anyone else experiencing this issue? I can't play the game anymore because it's so laggy and heats up my phone. I have a brand new phone and this issue doesn't happen with any other app. I can't see any new game updates in App store either

Yes! This has been happening to me for the past few days - the issues literally came out of nowhere.
I contacted customer support and they just said check your storage, clear all apps, test your internet connectivity etc etc
It’s so frustrating, I hope they fix this soon

(

evelynia · May 2022

babyskye said:

evelynia said:

Is anyone else experiencing this issue? I can't play the game anymore because it's so laggy and heats up my phone. I have a brand new phone and this issue doesn't happen with any other app. I can't see any new game updates in App store either

Yes! This has been happening to me for the past few days - the issues literally came out of nowhere.
I contacted customer support and they just said check your storage, clear all apps, test your internet connectivity etc etc
It’s so frustrating, I hope they fix this soon (

Ughh! I have a lot of free storage too and my Wi-Fi seems to work without problems. The current event items are so nice too so I'd love to play

kokokokonut · May 2022

What platform/device are you playing on? I’ll see if I can find out anything about this problem. Sorry you’re e experiencing trouble.

Briannakkh · May 2022

I play on apple phone and it happens time to time! Sometimes game is smooth for days and it’s lagging for rest of the week 😩 my phone gets really hot too! I usually don’t have patience with it and just don’t play/only log in to submit my looks then.

evelynia · May 2022

kokokokonut said:

What platform/device are you playing on? I’ll see if I can find out anything about this problem. Sorry you’re e experiencing trouble.

I have an iPhone 13

evelynia · May 2022

Briannakkh said:

I play on apple phone and it happens time to time! Sometimes game is smooth for days and it’s lagging for rest of the week 😩 my phone gets really hot too! I usually don’t have patience with it and just don’t play/only log in to submit my looks then.

Same! And it's a struggle to plan SYS looks too

Nini2208 · May 2022

This issue is happening to me too! I play on an iPhone 13 Pro Max and I have the latest update. I can't play the game because its extremely slow and laggy and my phone gets really hot! Please look into this ASAP. I tried contacting Support but they are not helping either. Please help!

georgiapkkh · May 2022

It’s happening to me too!! Phone gets really really hot & I can barely the screen in the game because of how it lags and gets frozen. Customer care asked me to send a screenshot of it lagging 🤔

KalindaKing · May 2022

So far I see that a couple of you have the iPhone 13 and iPhone 13 Pro Max. If you're affected by this issue, please share your device model and iOS version so we can investigate.

Briannakkh · May 2022

I have Iphone 12 Pro

georgiapkkh · May 2022

I have an iPhone 12

Nini2208 · May 2022

I have an iPhone 13 Pro Max. And my iOS version is 15.5

Nini2208 · May 2022

@KalindaKing Any update on this? I updated my game with the latest update and the issue still remains. The gameplay is extremely slow/laggy and my phone gets really hot.

kokokokonut · May 2022

georgiapkkh said:

It’s happening to me too!! Phone gets really really hot & I can barely the screen in the game because of how it lags and gets frozen. Customer care asked me to send a screenshot of it lagging 🤔

Can you take a short video of the lagging? I will ask if there has been movement on this issue. If you can’t do a video of it, keep that ticket open, respond to it saying you can’t attach video will support please investigate without video proof. This kicks the discussion back to Customer Care. Good luck, and very sorry you’re having this trouble.

georgiapkkh · May 2022

kokokokonut said:

georgiapkkh said:

It’s happening to me too!! Phone gets really really hot & I can barely the screen in the game because of how it lags and gets frozen. Customer care asked me to send a screenshot of it lagging 🤔

Can you take a short video of the lagging? I will ask if there has been movement on this issue. If you can’t do a video of it, keep that ticket open, respond to it saying you can’t attach video will support please investigate without video proof. This kicks the discussion back to Customer Care. Good luck, and very sorry you’re having this trouble.

Thank you for your response 😊
I sent back an email to customer 2 days ago saying I couldnt get a video of it as my phone won’t allow screen recording for some reason. Hopefully the issue is fixed soon because I can barely play anymore 😭

kokokokonut · May 2022

Kalinda did say they would be investigating, I'll pass along that it affects iphone 12 + 12Pro as well as the 13 models. Please watch this thread for any updates. or share new info. So sorry this is happening. If you're affected, please be sure and post your device and iOS version.

ETA: This issue is being investigated. Thanks for your patience.

Nini2208 · May 2022

@kokokokonut @KalindaKing Any update on this? Thank you 🙏🏼

evelynia · May 2022

Nini2208 said:

@kokokokonut @KalindaKing Any update on this? Thank you 🙏🏼

My game has been working pretty well lately! Seems like the lag just disappeared one day, lol. It still does lag sometimes though but nowhere near as bad as before

JapaneseAssassin · June 2022

Same thing has been happening to me for the last few weeks. No other app on my iPhone does this. Not even bloatware Facebook.

Nini2208 · June 2022

It's happening to me again as well! The gameplay was ok up until today and now my game is lagging again

and the phone is getting hot. Please can someone look into this? I'm not sure why this issue is happening again and again with every single update.

Too laggy to play

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