VIP Gold Subscription NOT WORKING, PLEASE HELP!

I’m paying for VIP Gold which is showing as subscribed and i’m being charged for it but in the game it’s not active or working! I’m not receiving the rewards and it shows as “purchasable” on the VIP screen. I had bought the bronze a week before that so it says I’m Gold but only getting bronze rewards. Yet when I click on the Gold package is says i’m already subscribed? It’s been broken for 5 days now so for 5 days I’ve missed the 30k stars everyday and the Gold partnership I had chosen in the daily box and the reason I upgraded and purchased the Gold.

I’ve contacted customer service twice now and got no help the first time, and the second time they suggested clicking the “restore purchases” which I had already done and tried a few times which did nothing and now they haven’t responded back in almost 3 days. Please help!