Need customer support help

When seasons came I deleted my game and redownloaded it trying to get it to pop up and it didn’t. When I went to glu for help they accused me of cheating after weeks of back and forth and many screenshots and receipt proof they believed me and said they would help me. They took me off the cheater list and Instead of giving me my sys prizes I lost plus other stuff they gave me 10k and 10 energy instead, I swear the guy didn’t even read my messages to see what prizes I needed. I’m just looking to get some real help on getting the stuff I lost from the 11 days game play I lost. At least the sys prizes I paid for a won. They have all the proof, said they help and did the absolute least and didn’t help.