Game blacked out after update

irnjwirnjw Registered Users, Member 1 Posts
edited November 2022 in KKH FAQ & Support

Hi, I’ve just updated my game to the latest version and it ends up like the screenshot above 😭 the game is loading fine and there is sound but it’s all blacked out. Any way support team can resolve this issue? Thanks!

Comments

  • jordinkkhjordinkkh Registered Users 3 Posts
    Same here! 
  • WixgizmoWixgizmo Registered Users, Member 17 Posts
    I am having issues as well! 😣
  • xopebblesxopebbles Registered Users, Member 6 Posts
    Same here. Did anyone figure out how to fix it? 
  • jessikamikaze9jessikamikaze9 Registered Users, Member 1 Posts
    Same here. Wish they would fix this. Any chance someone figured out how to clear this up? 
  • carli_xoxcarli_xox Registered Users, Member 1 Posts
    I’m also having the same issue ! Is there a way to reach the support team ?
  • kokokokonutkokokokonut Moderators 29,091 Posts
    There is a temp workaround. Hang on, I'll copy it.
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • kokokokonutkokokokonut Moderators 29,091 Posts
    For a temporary workaround, go into iOS Settings > Display & Brightness > Display Zoom > then choose "Larger Text". 

    This will cause the text in other apps to be larger than usual, but you will be able to play KKH in the meantime. They’'re looking into making a fix but it might not be for a few days or so.   Sorry for the inconvenience. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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