Android Google Play Services Issue

kokokokonutkokokokonut Moderators 29,091 Posts
Players are getting an error message about Google Play Services. 
IF YOU DONT HAVE THE ERROR MESSAGE please post your Android OS version #
GLU is earning on this issue, and would like to know what versions are NOT affected.
Please post Android version # if you are not getting the message.  Thanks

If you are having trouble DO NOT UNINSTALL THE GAME!
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
#RecollectionsMayVary

Comments

  • kokokokonutkokokokonut Moderators 29,091 Posts
    This is the error message
    If you play Android and don't get thix when you open the game, pleaee post you Version #.  thanks. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • DoricaDorica Registered Users 1,295 Posts
    I don't have issues, just installed latest version few days ago.


    ❤️ android player ❤️
    🇭🇷🦊♒ 
  • DoricaDorica Registered Users 1,295 Posts
    Dorica said:
    I don't have issues, just installed latest version few days ago.


    Update, I just got this message first time 

    ❤️ android player ❤️
    🇭🇷🦊♒ 
  • kokokokonutkokokokonut Moderators 29,091 Posts
    yeah, I think it’s just a spreader.  Luckily most can play normally after hitting ok, but they are working on it,  Mine got it Monday, and Tuesday.   Thanks for -ousting agsin.  Glu put this thread on a watch list, so know they’ll see your platform hasn’t been spared either.  
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • corilunacoriluna Registered Users, Member 1 Posts


    Anyone is having an issue with android and saying the game needs one or more google play services that are not available and to contact the developers? Is the game just gonna stop getting serviced 
  • geenellysgeenellys Registered Users, Member 1,013 Posts
    I'm unable to log my google play account with the game and I'm up to date with all my updates. 
    She/Her 

    iOS (daily player⭐️)
  • NitaAloha08NitaAloha08 Registered Users, Member 18 Posts
    I'm still not able to log into my KKH for a week now. The error message shows then I press ok. Then the error message restart app or report. I've sent several reports and nothing. Any suggestions would be appreciated. 
  • kokokokonutkokokokonut Moderators 29,091 Posts
    I’ll see if we can get help on this for you.  Sorry it’s happening. 

    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • Noel888Noel888 Registered Users, Member 183 Posts
    edited March 2023
    .
  • DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    @kokokokonut What about the offers that are missing with this issue? I don't want to miss out on earning 80 diamonds and I'm getting close to finishing that offer.
    Platform: Android

  • kokokokonutkokokokonut Moderators 29,091 Posts
    If you can't access the pop up shop to access saved for later dresses, please send your ID and brief message to @eggsandbananas
    Highlight "can't access popup" at the top of your message.

    If you are unable to access and play the game. Please post listing your device, so they can get a better idea of who's affected.


    @DelphineGarnier I'll ask again about the tap joy offers players were working on.  What happens when you go to the starshop to look for your offers? 


    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • MrsBearden_kkh14MrsBearden_kkh14 Registered Users, Member 1,244 Posts
    Am I the only one getting the service error message still? I can play my game but why hasn't it been fixed? 
    KKH Player since January 2016.
    Currently on IOS (2023)
    Married since 2021. Mom of a baby girl and a baby boy. 
  • kokokokonutkokokokonut Moderators 29,091 Posts
    edited February 2023
    No, the message is ll there for androids. We are just playing through the message.  Hit ok on the message and continue on to the game.  if you can’t play after hitting ok to the message please list your device.  The message is an annoyance, but the issues are some games not opening to gameplay.  
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • MrsBearden_kkh14MrsBearden_kkh14 Registered Users, Member 1,244 Posts
    @kokokokonut Thank you for the response. 
    KKH Player since January 2016.
    Currently on IOS (2023)
    Married since 2021. Mom of a baby girl and a baby boy. 
  • LachimolalaLachimolala Registered Users, Member 964 Posts
    Are they going to fix this or we'll have to play like this now?
  • maimsmaims Registered Users, Member 76 Posts
    Hey guys! Just wanted to let you know for those who are holding off on playing offers, I have just received my 7 stars this morning from an offer I started last night. So maybe it's fixed now? I still get the pop up on my screen every time tho but doesn't seem to affect anything now.
  • DoricaDorica Registered Users 1,295 Posts
    @ShaylaxCapri sorry to didn't se your post before. 
    I think you can not get in your game because it's not connected to Facebook. I think that's the only way it works now. 😕
    ❤️ android player ❤️
    🇭🇷🦊♒ 
  • kokokokonutkokokokonut Moderators 29,091 Posts
    If you play on Android Google is no longer saving your game.  You must login through your Facebook account for that.  Sorry for the inconvenience.

    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • SystemSystem Registered Users 158 Posts
    This discussion was created from comments split from: Double Rewards for Offers -- 2023 Schedule.
  • MrsBearden_kkh14MrsBearden_kkh14 Registered Users, Member 1,244 Posts
    Hi everyone! Quick question I'm about to get a iPhone today and I'm worried my kkh stuff won't save. Would my kkh stuff roll over to my iPhone if I'm signed into Facebook or would I have to start over? (Currently on android) Thanks in advance 💜
    KKH Player since January 2016.
    Currently on IOS (2023)
    Married since 2021. Mom of a baby girl and a baby boy. 
  • kokokokonutkokokokonut Moderators 29,091 Posts
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • MrsBearden_kkh14MrsBearden_kkh14 Registered Users, Member 1,244 Posts
    @kokokokonut. Thank you!
    KKH Player since January 2016.
    Currently on IOS (2023)
    Married since 2021. Mom of a baby girl and a baby boy. 
  • emsdabishemsdabish Registered Users, Member 10 Posts
    If you play on Android Google is no longer saving your game.  You must login through your Facebook account for that.  Sorry for the inconvenience.

    Will my game progress stay the same after i add my Facebook account? I've been having the google play issue as well, but i played normally these past weeks
  • kokokokonutkokokokonut Moderators 29,091 Posts
    edited March 2023
    If you are logged into FB, FB isn’t changing the data from your game, you are just telling FB to start saving that data each time you play.  Ie: you have 100 Diamonds and 200 Stars.  You play and earn 1 Diamond and 3 Stars.  If you Stop playing & Open up later, you should have 101 diamonds, and 203 Stars. FB has saved your new progress. 
    Does this make it clearer?
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • tangerinetangerine Registered Users, Member 219 Posts
    edited June 2023
    welp
  • kokokokonutkokokokonut Moderators 29,091 Posts
    edited March 2023
    I can check about this and report back.  :)
    In the meantime, fully close out the game and restart.  see if that helps. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • tangerinetangerine Registered Users, Member 219 Posts
    edited June 2023
    welp
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