Google Play & Now Facebook

mahalia80mahalia80 Registered Users 65 Posts
Hi everyone, Google Play and now Facebook is not saving. Is anyone having problem with saving game progress? When is Glu going to fix this or give an update. And do anyone has any suggestions to save KKH game progress. Thanks 😊🙏

Comments

  • MaxineDunn1111MaxineDunn1111 Registered Users, Member 17 Posts
    edited June 2023
    Unfortunately im having the same issue too, and im getting a white screen every time i try loading in too😭😭
  • Noel888Noel888 Registered Users, Member 188 Posts
    It's not likely to be fixed. Last update to the game was last December and there's not gonna be anymore updates .....just rerun sys and each months players choice 
  • mahalia80mahalia80 Registered Users 65 Posts
    First the game not saving progress on the Facebook or Google Play and now I can't even login. Is anyone having the same issues on Android? 
  • reba980reba980 Registered Users, Member 5 Posts
    Yes. I'm getting just a white screen. 
  • kokokokonutkokokokonut Moderators 29,115 Posts
    edited June 2023
    I have reached out asking for help with this,  one of my Androids is also e
    Whitescreening.  :(  hang in there. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • mmonimmoni Registered Users 21 Posts
    I'm also getting white screen all day.
    Android 9
  • mahalia80mahalia80 Registered Users 65 Posts
    I'm only getting white screen... What is going on? 
  • LexiMcKinnonLexiMcKinnon Registered Users, Member 34 Posts
    mahalia80 said:
    I'm only getting white screen... What is going on? 
    Me too.
  • Noel888Noel888 Registered Users, Member 188 Posts
    Honestly I don't think it'll be resolved but it'd be nice if it was. I can only play now on my kindle, which doesn't always charge well and had to start a new game from scratch 😭🤷‍♀️🤦‍♀️
  • kokokokonutkokokokonut Moderators 29,115 Posts
    edited June 2023
    Please list your OS system.  So far Android 12 is affected, but. If other versions are affected please post that. they have tons of experience fixing these things, but when they can isolate the issues it speeds up the process.  I do believe this will be fixed.  gut feeling, but I believe.   <3
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • Noel888Noel888 Registered Users, Member 188 Posts
    I have android 13 and it's only white screen 
  • geenellysgeenellys Registered Users, Member 1,013 Posts
    My game is on a android 11 device and I'm still able to log but again my progress hasn't saved since the fb problem which I think was over 4 weeks ago now? 
    She/Her 

    iOS (daily player⭐️)
  • Brandy1982Brandy1982 Registered Users, Member 115 Posts
    @kokokokonut  My side game has a white screen. It’s an Android 13.
  • Reina12Reina12 Registered Users, Member 1,088 Posts
    I am also android 13 with this problem
  • ljubica9ljubica9 Registered Users, Member 13 Posts
    Hi, I am new to the forum and the main reason I made this account was because I have the white screen problem that everyone is talking about. I use Android 12 
  • mahalia80mahalia80 Registered Users 65 Posts
    I'm using my Samsung Galaxy S21 
  • jobabyyy17jobabyyy17 Registered Users, Member 55 Posts
    I'm using my Samsung Galaxy tablet and white screen ALL night. Haven't been able to sign into Facebook for weeks and have open ticket with customer support. Now what is going on with the game?
  • mandycwymandycwy Registered Users 14 Posts
    I'm using Samsung Galaxy Z Flip4 and having white screen since yesterday.....  :'(
  • IvoneRIvoneR Registered Users, Member 8 Posts
    It's been 36 hours that I cannot open my game. I know some other users are having this same issue. I want to know if the problem is being fixed and if we're getting any compensation for not being able to post on SYS for exemple. 
    Ivone R.
  • kokokokonutkokokokonut Moderators 29,115 Posts
    WE HAVE A TEMP WORKAROUND
    I have an update! Though there is good news and bad news.

    The good news is, we found out what's causing the issue -- it's a new update to Google Play Services. If you UNINSTALL disable GPGS, KKH will then work. After disabling GPGS, when you launch KKH, you will see a pop-up asking you to enable GPGS, but you can just ignore it and it should not come back.

    1. Go to Settings > Applications > All > Google Play Services > Tap Disable > Tap OK to confirm. You'll see a warning that it could affect other apps. It's OK, you'll re-enable it later and everything will be fine.
    2. Then launch Kim Kardashian Hollywood. 
    3. You may get a pop-up notification telling you you must enable Google Play Sevices. Don't tap it! In a few seconds your game should launch normally.
    4. Once you are finished playing, don't forget to to re-enable Google Play Services! Keeping it disabled could affect other apps on your device.
    5. On your mobile device, open Settings . Tap on Apps, click on the drop down to select 'Disabled'. Select Google Play Store > touch enable.

    The bad news is that I don't know if you're using Google Play Services for other applications, and also, we need to figure out exactly what is causing this issue. It is not coming from our end as it is due to an update to Google Play Services.

    I'll come back when I have more information.

    (THERE ARE MORE INSTRUCTIONS, GO HERE AND READ
    from that point.   There are steps by step instructions a few posts down, plus player reaction. 

    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • princess99princess99 Registered Users, Member 1 Posts
    Can't disable google play services on my tablet 
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