✨ ✨ ✨ If you can’t Play the game…

kokokokonutkokokokonut Moderators 29,115 Posts
edited June 2023 in KKH General Discussion
WE HAVE A TEMP WORKAROUND
I have an update! Though there is good news and bad news.

The good news is, we found out what's causing the issue -- it's a new update to Google Play Services. If you UNINSTALL disable GPGS, KKH will then work. After disabling GPGS, when you launch KKH, you will see a pop-up asking you to enable GPGS, but you can just ignore it and it should not come back.

  1. Go to Settings > Applications > All > Google Play Services > Tap Disable > Tap OK to confirm. You'll see a warning that it could affect other apps. It's OK, you'll re-enable it later and everything will be fine.
  2. Then launch Kim Kardashian Hollywood. 
  3. You may get a pop-up notification telling you you must enable Google Play Sevices. Don't tap it! In a few seconds your game should launch normally.
  4. Once you are finished playing, don't forget to to re-enable Google Play Services! Keeping it disabled could affect other apps on your device.
  5. On your mobile device, open Settings . Tap on Apps, click on the drop down to select 'Disabled'. Select Google Play Store > touch enable.

The bad news is that I don't know if you're using Google Play Services for other applications, and also, we need to figure out exactly what is causing this issue. It is not coming from our end as it is due to an update to Google Play Services.

I'll come back when I have more information.

(THERE ARE MORE INSTRUCTIONS, GO HERE AND READ
from that point.   There are steps by step instructions a few posts down, plus player reaction. 
_______________________________________________
OrIginal Post:


Right now there is a large issue affecting Androids, a white screen opens instead of the game.  If this is happening to you, please post, and include your Device model, and your OS version #.


If anyone else can’t play, please describe your issue below, and also post your device model, and your OS version. 
There are posts in a number of threads, I’d like to bring them all here to keep better track.  Again, if you can’t play due to game problems, please post below.   Thanks.
If you are having trouble DO NOT UNINSTALL THE GAME!
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
#RecollectionsMayVary
Prev13456726

Comments

  • Reina12Reina12 Registered Users, Member 1,088 Posts
    White screen on Samsung galaxy s21, android version 13
  • Brandy1982Brandy1982 Registered Users, Member 115 Posts
    White screen on Samsung Galaxy Tab a7, android 13
  • Noel888Noel888 Registered Users, Member 188 Posts
    edited June 2023
    Samsung galaxy A13  Android 13

    (White screen since last night)
  • DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    I already told Eggs, but it's a Samsung tablet a7, android 12.
    Platform: Android

  • bunnysmallsbunnysmalls Registered Users, Member 95 Posts
    All the users on the Disc also have Androids, I've directed them here x Hope it is fixed soon
    💋 KKH Discord Server:
    https://discord.gg/MdB84a7xVH
  • LachimolalaLachimolala Registered Users, Member 964 Posts
    Galaxy s9+, android 10
  • henny420henny420 Registered Users, Member 2 Posts
    White Screen, Cannot Access Game.
    Samsung Galaxy A52, Android Version 13

  • TwinkTwink Registered Users, Member 5 Posts
    A white screen opens instead of the game.  Huawei Y7 2019, Android 8.1.0
  • MrsBearden_kkh14MrsBearden_kkh14 Registered Users, Member 1,245 Posts
    edited June 2023
    Samsug galaxy s10 plus
    13.6 Kkh Forever update. 

    Its my husbands game he isn't on the forum sadly.
    KKH Player since January 2016.
    Currently on IOS (2023)
    Married since 2021. Mom of a baby girl and a baby boy. 
  • LachimolalaLachimolala Registered Users, Member 964 Posts
    edited June 2023
    Luckily, I have a screenshot of my ID.
    I bet it's gonna be a trouble for a lot of people since we can't open the game to check it.

    Ps.: thanks @kokokokonut for the help. 
  • DrimüllerDrimüller Registered Users, Member 38 Posts
    edited June 2023
    Mod Edit Misinformation.  So sorry.   Right now we just need you to post your OS Version in this thread
    where can i see my hollywood id number???
  • ljubica9ljubica9 Registered Users, Member 13 Posts
    edited June 2023
    Heard back from Glu:

    If your game is opening to a white screen, Please send a message to @eggsandbananas include your Hollywood ID number.   Sorry for the inconvenience.  
    where can i see my hollywood id number???
    It's in the settings section which is unavailable since it's just white screen popping up

    Mod Edit Misinformation.  So sorry.   Right now we just need you to post your OS Version in this thread
  • DrimüllerDrimüller Registered Users, Member 38 Posts
    ljubica9 said:
    Heard back from Glu:

    If your game is opening to a white screen, Please send a message to @eggsandbananas include your Hollywood ID number.   Sorry for the inconvenience.  
    where can i see my hollywood id number???
    It's in the settings section which is unavailable since it's just white screen popping up
    Oh thanks😭😭
  • laurel_lovelaurel_love Registered Users, Member 33 Posts
    Google Pixel 4a, Android 12
    White screen like everyone else
  • fiatluxxfiatluxx Registered Users, Member 7 Posts
    Samsung S10 - Android v12
  • Lisak2Lisak2 Registered Users 217 Posts
    White screen since last night.

    REVVL V+ 5G
    Android 11
  • ljubica9ljubica9 Registered Users, Member 13 Posts
    edited June 2023
     Mod Edit Misinformation.  So sorry.


    Is that the option "Message" when you click the profile?
    Sorry for asking this, I am new to the forum.
    If that is the case, I have sent the message earlier but got no reply 
  • geenellysgeenellys Registered Users, Member 1,013 Posts
    Can't they drop a proper update? What about the people who don't have a screenshot of their ID? Google play stopped saving our progress over 2 months ago and fb stopped working as well. There is no way for Android users to save their game and now they can't even get into the game to see their ID. I don't understand why people have to message a dev to fix each individual game instead of just fix whatever bugs the Android players have.
    She/Her 

    iOS (daily player⭐️)
  • kokokokonutkokokokonut Moderators 29,115 Posts
    edited June 2023
    Mod Edit Misinformation.  So sorry.   Right now we just need you to post your OS Version in this thread
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • LyraBennettLyraBennett Registered Users, Member 1 Posts
    Samsung galaxy s22
    Android 13.
  • eggsandbananaseggsandbananas Registered Users, Moderators 400 Posts
    Sorry, there was a miscommunication about sending me your ID and a PM for the white screen issue. There is nothing I can personally do to solve this problem; we have to wait for the engineers to try to figure out what the issue is first. I will update everyone when I have more information.
    Save your Hollywood IDs so we can better help you! (Top left menu > Help > Copy ID)
  • kokokokonutkokokokonut Moderators 29,115 Posts
    edited June 2023
    I am so sorry for the misinformation. I was helping with another issue.   :(
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • MoonRed_eeuMoonRed_eeu Registered Users, Member 2 Posts
    Right now there is a large issue affecting Androids, a white screen opens instead of the game.  If this is happening to you, please post, and include your Device model, and your OS version #.


    If anyone else can’t play, please describe your issue below, and also post your device model, and your OS version. 

    There are posts in a number of threads, I’d like to bring them all here to keep better track.  Again, if you can’t play due to game problems, please post below.   Thanks.
    White screen opens instead of the game
    Redmi Note 9S, Android 11
  • GenNuisanceGenNuisance Registered Users, Member 2 Posts
    edited June 2023
    White screen opens instead of the game. Force stops, clearing the cache, restarting the phone and restarting the app do not work.

    Model: Samsung Galaxy J7 neo (model # SM-J701M)
    OS Version: Android 9

    Let me know if further information (ie: Kernel version, Knox version, etc) are needed.

  • PlantWitchPlantWitch Registered Users 374 Posts
    Game was working until just now
    Galaxy A51
    Android 11
    🧡🤍💗
    they/she
    android
    pm for add info!
  • kokokokonutkokokokonut Moderators 29,115 Posts
    edited June 2023
    my android 12 tab has the white screen.  My other Android is OS13, and plays fine.   Just now for a split second, even less, there was a white screen flash, then boom, the 'Google doesn’t work' notice popped up and the game opened normally.  Scary.   See you in the morning. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
  • PlantWitchPlantWitch Registered Users 374 Posts
    I'm just want to add that I know 2 other people with the exact same phone and the same android version as me and their games are currently working 
    🧡🤍💗
    they/she
    android
    pm for add info!
  • geenellysgeenellys Registered Users, Member 1,013 Posts
    Galaxy A10 android 11 white screen since today around 5pm
    She/Her 

    iOS (daily player⭐️)
  • MissSapphireRoseMissSapphireRose Registered Users, Member 22 Posts
    Samsung A53, Android version 13. White screen. 
  • honeycc35honeycc35 Registered Users, Member 9 Posts
    edited June 2023
     Blu phone, android 10 beta can't save my game through Facebook or Google and can't open my game and white screen 
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