Sorry guys. Assuming you're playing on Facebook; the issue is unfortunately beyond our control. If you work with Customer Care, they can help you with purchases but your progress will likely be lost.
Once again, regarding free star offers: There are not an unlimited supply. If you've done some of the offers, you may or may not get more. If you don't see any offers, it's because there aren't any for you at this time.
This is not a bug to report …
We are getting a few reports of this. Can you please contact customer care with full documentation?
https://glumobile.helpshift.com/a/kim-kardashian-hollywood/
Also, what device are you on?
We are getting a few reports of this. Can you please contact customer care with full documentation: https://glumobile.helpshift.com/a/kim-kardashian-hollywood/
Thank you!
So you're playing on Facebook? Did you lose progress or just currency? Either way, you'll need to contact customer care here:
https://glumobile.helpshift.com/a/deer-hunter-2014/
Hi there- unfortunately, there isn't a way to retrieve progress, but Customer Care can help you with currency. You'll need to contact them here: https://glumobile.helpshift.com/a/dino-hunter-deadly-shores/
I believe this means that you have exhausted the number of free offers at this time. It usually resets though.
And there's an update coming soon, which should help.